2-10.com reviews on ActiveRain

2-10.com Overview


Average Rating:	4.03/5 (29 votes cast)
Company:	2-10.com
Website:	www.2-10.com
Category:	Services
Subcategory	Home Warranties/Insurance

Smart business solutions to help real estate professionals sell more homes

2-10 Home Buyers Warranty (2-10 HBW) gives real estate professionals the tools they need to sell more homes. With over $250 million paid in homeowner claims, 2-10 HBW has helped real estate professionals protect their client’s homes with the nation’s leading systems and appliances home warranty coverage.

Give clients the best customer service
- Keep up with claims—and clients 24/7.
- Customer service—in real time. View the status of your clients’ claims.
- Bring the protection home. Purchase a home warranty online for your own home.
- Easily view all warranty confirmations and re-print receipts for clients.
- Receive confirmation of warranty via email.

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Not on My Preferred List

ajheidmann Contact Me

Real Estate Agent

Alexandria, VA Reviews(9) 50.00 % Positive Feedback

Submitted on 01/03/2014

I have had clients receive a 2-10 home warranty when paid for by the seller 2 or 3 times. In case, ... more

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Beware!

cleake

Education & Training

Reviews(1) 0.00 % Positive Feedback

Submitted on 07/25/2013

Complaint Description: We obtained a homeowners warranty through this company when we purchased a n... more Complaint Description: We obtained a homeowners warranty through this company when we purchased a new home. When the HVAC unit stopped working they refused to repair. We had owned our new home for 8 days when the HVAC unit (the AC) stopped working. We were very thankful that we had a home warranty and called right away for them to assist. They responded and attempted to send a company out to help with repairs. They agreed to send someone within a few days. 24 hours after filing our claim we discovered that water was leaking through the ceiling directly under where the AC unit was located. Within a few hours our ceiling had caved in. We had been in our new home for 9 days. We called the warranty company and they upgraded the call to "emergency status" and promised that someone would be in our home within 24 hours as we still had water coming down from the attic. No one came. I spoke with them many times over the course of the week but in the end it took them 8 days to have someone come out to look at the AC unit. Meanwhile, it had been over 90 degrees in our home. Finally, a servicing company came and diagnosed the problem. They told us that we needed a new motor and they would call the home warranty company to authorize the needed repairs. Within a few hours this home warranty company called to inform us that our claim was denied in its entirety. Apparently, we had a "pre-existing" condition with our AC unit. Since we had only owned the home for 8 days when the AC failure occurred then the must have been something wrong before we purchased the home.... REALLY????? I'm sorry, but isn't the entire premise of a home warranty to cover your home because you have NO IDEA what may be wrong or how the previous owners maintained their appliances? We had a home inspection and nothing was discovered about the HVAC unit. It seems to me this home warranty company does not stand by what it promises, leaving a new home owner stuck with hundreds or thousands of bills. I thought I was protected by this "insurance". Clearly not. Very very disappointed.

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worst Warranty Company around

manfredl Contact Me

Real Estate Agent

Spartanburg, SC Reviews(1) 100.00 % Positive Feedback

Submitted on 01/25/2013

I used this Company for years. But recently i have received many complaints from my Clients. My own ... more

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2-10 Home Warranty Review

jeffdaley Contact Me

Real Estate Agent

Scottsdale, AZ Reviews(3) 100.00 % Positive Feedback

Submitted on 01/22/2013

We attended a review of 2-10 Home Warranty Services at our Keller Williams office in Arizona and lik... more We attended a review of 2-10 Home Warranty Services at our Keller Williams office in Arizona and liked what we heard. We also like to subscribe to services so we have personal experience with the products before we add them to our vendor list. During our first year we had our hot water heater fail and 2-10 replaced it without any problems and the service was timely. We – resigned for a second year and a few months into the contract we had a problem with our pool heater and we contacted 2-10 for service. They sent a technician and we paid the $60.00 and waited for a response. The technician responded that it would be less expensive to replace the heater vs. repair the system. 2-10 came back and advised that they do not cover “Salt Water Pools”. Our first year of service we paid $310.00 for the pool coverage and the second year it increased to $320.00. The contract does not specify that they do not cover salt water pools and they advised us that they do not have to tell us that a salt water pool is not covered. Keep in mind that over 40% of the pools in AZ are salt water pools. 2-10 has taken the position that they will refund us for 2012-2013 pool service but not the previous year even though they did not cover the pool for the money expended. They will refund the rest of our contract on a prorated contract. During this process we could not get a response from 2-10 even when we tried using our regional representative. (Fredi Stillman) We only started to receive a response when we contacted the Better Business Bureau. As of this review they are still refusing to refund our previous service for pool service that they do not cover. Unfortunately, we included 2-10 in our referral list to our clients. We have since removed them from our list. Because of the experience we had in being sold coverage that they had no intention to service we consider that fraud. We consider all of the vendors that are on our referral lists as a reflection of our business. If they do not perform, commit fraud, or service our clients appropriately they are removed from our list. We cannot recommend 2-10 home warranty service to anyone given the way they do business. Jeff Daley, PhD Luxury Valley Homes Scottsdale, Arizona Jeff@LuxuryValleyHomes.com License REALTOR® State of Arizona

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2-10 Home Warranty

gingerharper Contact Me

Real Estate Agent

Southport, NC Reviews(5) 100.00 % Positive Feedback

Submitted on 04/14/2015

Our Company, Coldwell Banker Sea Coast Realty uses the 2-10 Home Warranty program. We try to provid... more

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Not My First Choice

debreynolds Contact Me

Managing Real Estate Broker

Clarksville, TN Reviews(164) 92.45 % Positive Feedback

Submitted on 04/19/2013

2-10 Home Buyers Warranty Plans have been around a long time. That is reassuring that they are a sta... more

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Next Best to Old Republic

tonymarriott Contact Me

Real Estate Agent

Scottsdale, AZ Reviews(671) 73.68 % Positive Feedback

Submitted on 01/26/2016

There are several leading home warranty providers in our area. Every listing we take we place an Old... more

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One of the better home warranty companies

wrsynergy Contact Me

Real Estate Attorney

Natick, MA Reviews(5) 75.00 % Positive Feedback

Submitted on 06/09/2015

2-10 is in the business of servicing real estate agencies in promoting home warranty products to th... more

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Great customer service

radesai Contact Me

Real Estate Agent

Chantilly, VA Reviews(4) 0.00 % Positive Feedback

Submitted on 11/09/2013

Lot of my home buyers especially first time home buyers have purchased 2-10 home warranty. Yes they ... more

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Read and Compare Policies

cijones52 Contact Me

Real Estate Agent

Woodbridge, VA Reviews(49) 97.96 % Positive Feedback

Submitted on 08/23/2013

As with most home warranty companies you need to follow the instructions on the policy in order to m... more

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