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Staff
259,305
ActiveRain Member Support
Seattle, WA

Charles, In your previous question, the member support associate provided an update (see below).  


From the billing department associate:

"Hi Charles, thank you for patiently waiting for us to get back on this, and we apologize if it took long. Our billing was able to refund the charges from the 6th of January 'till the 6th of March 2023. However, they were unable to charge your card for an annual subscription due to an issue. Please contact your card company."

Mar 12, 2023 07:48 PM
Ambassador
6,393,154
Bob Crane
Woodland Management Service / Woodland Real Estate, KW Diversified - Stevens Point, WI
Forestland Experts! 715-204-9671

It is beyond time for someone to give you a call and get this worked out.

Mar 12, 2023 10:25 PM
Rainer
465,398
David M. Dwares
Title Professionals Corp. - Fort Lauderdale, FL
Title guy with a broker license

At this point, they should upgrade you to Rainmaker status and work out the billing after.

Mar 13, 2023 05:59 AM
Ambassador
3,345,091
Kathleen Daniels, Probate & Trust Specialist
KD Realty - 408.972.1822 - San Jose, CA
Probate Real Estate Services

 

ActiveRain Member Support is on this. Thank you ARMS. 

On a side note, I see from the ARMS comment - there seem to be issues related to Jan 6th ... that only speaks for itself!  Clearly, there must be an insurrection in the billing department and it is all 45's fault! 

You are more than halfway to a free account.  Keep posting Charles Ross - (785)-819-6944 

Mar 13, 2023 06:26 AM
Rainmaker
5,216,370
Wayne Martin
Wayne M Martin - Chicago, IL
Real Estate Broker - Retired

Appears you have the attention of ActiveRain Member Support and they have  the billing department associate following up. Good luck! 

Mar 13, 2023 03:38 AM
Ambassador
5,229,939
Debe Maxwell, CRS
Savvy + Company (704) 491-3310 - Charlotte, NC
The RIGHT CHARLOTTE REALTOR!

See ActiveRain Member Support's response, Charles Ross - (785)-819-6944 in order to get to the bottom of this.

Mar 12, 2023 08:13 PM
Rainmaker
578,768
Charles Ross - eXp Realty LLC
eXp Realty LLC Salina Group - Salina, KS
Love To Help People

ActiveRain Member Support thank you for the temporary fix .Yes I see none of my new blogs can go public.It looks like you gave me 150,000,so that the amount you will be taking away.Will my blog be able to go public soon?

Mar 13, 2023 02:33 PM
Rainmaker
2,781,153
Richie Alan Naggar
people first...then business Ran Right Realty - Riverside, CA
agent & author

Give this man the power to make RAIN

Mar 13, 2023 07:04 AM
Rainmaker
5,868,472
Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Goodness, this does sound like the billing department is having issues too!

Mar 13, 2023 06:10 AM
Ambassador
4,692,955
Brian England
Ambrose Realty Management LLC - Gilbert, AZ
MBA, GRI, REALTOR® Real Estate in East Valley AZ

I am confident that ActiveRain Member Support will get this taken care of for you.

Mar 13, 2023 05:53 AM
Rainer
378,517
Don Baker
Lane Realty - Eatonton, GA
Lake Sinclair Specialist

that's why I'm just getting myself there via points.  slow and steady

Mar 13, 2023 01:32 PM
Rainmaker
7,835,391
Roy Kelley
Retired - Gaithersburg, MD

Good luck.

Mar 13, 2023 12:16 PM
Rainmaker
1,844,271
Lyn Sims
Schaumburg, IL
Real Estate Broker Retired

This double billing stuff is a problem. 😞

Mar 13, 2023 07:30 AM