Charles Ross - eXp Realty LLC, Love To Help People (eXp Realty LLC Salina Group)

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Staff
254,342
ActiveRain Member Support
Seattle, WA

The billing dept. sent you this message on the 15th.  We will let them know that it has still not been corrected.

Mar 06, 2023 07:18 AM
Rainmaker
622,382
Buzz Mackintosh
Mackintosh REALTORS - Frederick, MD
“Experience, reliable, leadership”

I am having the same issue, no response from billing regarding my account. I have even had may credit card company reach out to them and they are getting no response?

Mar 06, 2023 07:45 AM
Ambassador
5,032,521
Jeff Dowler, CRS
eXp Realty of California, Inc. - Carlsbad, CA
The Southern California Relocation Dude

Sounds like it's being worked on, although it's taking some time to resolve. Sorry you are having issues!

Mar 06, 2023 09:02 AM
Ambassador
3,339,049
Kathleen Daniels, Probate & Trust Specialist
KD Realty - 408.972.1822 - San Jose, CA
Probate Real Estate Services

ActiveRain Member Support is on this.  

Mar 06, 2023 08:26 AM
Rainmaker
2,775,511
Richie Alan Naggar
people first...then business Ran Right Realty - Riverside, CA
agent & author

oh my...I expect your cool, calm composure will bring about results

Mar 06, 2023 04:34 PM
Rainmaker
580,010
Shayne Stone
HomeSmart - Fulshear, TX
"Your Rock Solid Choice Realtor" RETIRED

Sounds like someone doesn't check their SPAM / Junk folder daily - LOL!!!

Mar 06, 2023 09:55 AM
Rainmaker
5,190,916
Wayne Martin
Wayne M Martin - Chicago, IL
Real Estate Broker - Retired

Support is your source for assistance. It appears they are on it.

Mar 07, 2023 05:11 AM
Staff
179,713
ActiveRain Support
ActiveRain - Bellingham, WA

Hi Charles, thank you for patiently waiting for us to get back on this, and we apologize if it took long. Our billing was able to refund the charges from the 6th of January 'till the 6th of March 2023. However, they were unable to charge your card for an annual subscription due to an issue. Please contact your card company. 

Mar 07, 2023 07:48 AM
Rainmaker
1,189,102
Doug Dawes
Keller Williams Evolution - 447 Boston Street, Suite #5, Topsfield, MA - Topsfield, MA
Your Personal Realtor®

Look slike ARMS has worked their magic 

Mar 07, 2023 06:21 AM
Ambassador
3,581,369
Anna "Banana" Kruchten
HomeSmart Real Estate - Phoenix, AZ
602-380-4886

Hopefully it will get handled soon for you Charles. Thanks ARMS.

Mar 06, 2023 10:43 AM
Rainmaker
576,908
Charles Ross - eXp Realty LLC
eXp Realty LLC Salina Group - Salina, KS
Love To Help People

ActiveRain Member Support my bank account shows where you took $199.00 but my status has not changed.Please fix

Mar 12, 2023 07:12 PM
Ambassador
6,352,545
Bob Crane
Woodland Management Service / Woodland Real Estate, KW Diversified - Stevens Point, WI
Forestland Experts! 715-204-9671

Hope that they get this fixed soon.

Mar 07, 2023 02:02 PM