These days, great management is all about improving your company's ROI, and consistently. Business leaders need solutions that can keep up with the demands of shareholders and consumers, and they need them to be scalable and affordable.
So, what management solution can boost your company's ROI, maximize its current talent, and enhance the customer experience? The answer is Bright Pattern's contact center software. Continue reading to learn how this revolutionary tool can help take your company's operations to new levels.
Bright Pattern contact center technology enables remote working.
One of the keys to success in business is changing with the times. During the height of the COVID-19 pandemic, most companies in the U.S. switched to remote working for some of their operations. The surprise was that many companies saw increases in employee productivity; not to mention, they also saved a lot of money.
Bright Pattern software is the only true omnichannel cloud platform, enabling your customer support personnel to work from anywhere and connect with your system. You might not see it now, but many experts believe remote working could be the wave of the future for many office operations. So, why not get a head start on your competition?
Omnichannel contact center software diversifies customer support.
As we mentioned before, Bright Pattern contact center software is an omnichannel solution. So, what does that mean? Omnichannel solutions enable seamless customer interactions across various communication mediums, including traditional channels and digital channels, even Facebook Messenger.
CRM integrations enable a personal customer experience.
We live in an age where consumers expect a customized customer experience. Bright Pattern contact center software enables easy CRM integrations so you can connect your contact center software with your CRM and gain valuable insights about your customers you can apply to personalize their experience.
Improve employee performance with omnichannel quality management.
Positive customer interactions are critical to your company's success. Every call outcome has an impact on your brand, so it's important to get it right every time. With omnichannel quality management, you can track interactions across every communication channel.
Reduce average call time with IVR automation.
One of the most frustrating things for customers is waiting on hold to connect with the right agent. Over time, this creates a backlog of calls and a perpetual traffic jam on your phone lines. With interactive voice response (IVR), your virtual agent can handle many of your customer support issues for you without the need for human interference. It also quickly determines which callers do need human guidance and quickly transfers them to the right agent.
Bright Pattern cloud contact center technology is vendor-managed.
Another great thing about Bright Pattern call center software is that it's vendor-managed, leaving IT personnel to focus on more essential tasks and increasing their value to your company. This also makes their software great for companies of all sizes.
As you can see, there are many ways Bright Pattern's omnichannel contact center solution can help boost your small business's ROI. Its remote cloud platform enables your support team to work from home, saving you money. Personalize the customer experience with CRM and improve customer interactions with omnichannel quality management. You can reduce your average call time by utilizing its automation capabilities. And, possibly the best part for business users is that it's vendor-managed.
Bright Pattern is a CCaaS leader because it's the only true omnichannel cloud platform, offering more versatility and scalability than its competitors. Bright Pattern's cloud contact center solution is literally the only call or contact center technology in its class. When you're trying to create the optimal customer experience and gain a competitive edge, you need software that can do what no other can do. Bright Pattern's contact center solution is that software.