Richie Alan  Naggar, agent & author  (people first...then business Ran Right Realty )

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3,084,349
Kathleen Daniels, Probate & Trust Specialist
KD Realty - 408.972.1822 - San Jose, CA
Probate Real Estate

No different with people hiring an attorney. Many just hire the first one that took their call. No vetting. Public perception is that "we are all the same".

I've had clients that had to substitute their attorney out for lack of response while we were selling two estate homes. 

My three most recent listings the sellers knew when they called me they wanted me to represent them.

No sales pitch for me. I have never considered myself a salesperson.

Dec 19, 2021 05:05 PM
Rainmaker
468,022
Buzz Mackintosh
Mackintosh REALTORS - Frederick, MD
“Experience, reliable, leadership”

With most experiences people live & learn, An experienced consumer will do research or get a referral from a trusted source.  

Dec 19, 2021 03:16 PM
Rainmaker
550,122
Greg Large
ERA Real Solutions - Grove City, OH
A Tradition of Trust

I think most people spend more time making their grocery list than considering the importance of and choosing the agent to sell their home. Past clients have a good idea the competence of the agent they used before, and many people rely on referrals.

Dec 19, 2021 04:04 PM
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2,635,656
Wanda Kubat-Nerdin - Wanda Can!
Red Rock Real Estate Brokered by Real - St. George, UT
So Utah Residential, Referral & Relocation REALTOR

No sales pitch here. A wonderful referral base, sincere service, a working knowledge of the real estate industry, as well as, my local selling area.

Dec 19, 2021 03:34 PM
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Alan May
Jameson Sotheby's International Realty - Evanston, IL
A moving experience!

Unfortunately, in our business, the consumer often doesn't know if they have found a good agent until they are far too deep into the process to do anything about it.

Dec 20, 2021 04:47 AM
Rainmaker
932,473
John Juarez
The Medford Real Estate Team - Fremont, CA
ePRO, SRES, GRI, PMN

Research shows that most buyers/sellers go with the first agent with whom they make contact.

It is sad that it is more important to be first than to be best.

Being best is what brings in the repeat business and referrals.

Dec 19, 2021 05:24 PM
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5,662,914
Ron and Alexandra Seigel
Napa Consultants - Carpinteria, CA
Luxury Real Estate Branding, Marketing & Strategy

Richie,

We happily refer people we know, and ask for referrals when we need a service.  I can tell by their web sites and their marketing materials a lot. A

Dec 19, 2021 04:10 PM
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Bob Crane
Woodland Management Service / Woodland Real Estate, EXP - Stevens Point, WI
Forestland Experts! 715-204-9671

Most never realize the danger in hiring the cheapest agent who promises the moon and delivers something else.

Dec 20, 2021 04:34 AM
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4,147,388
Michael Jacobs
Pasadena, CA
Los Angeles Pasadena 818.516.4393

Connection makes a difference.  

Dec 20, 2021 04:07 AM
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1,395,819
Ryan Huggins - Thousand Oaks, CA
https://HugginsHomes.com - Thousand Oaks, CA
Residential Real Estate and Investment Properties

Track record, rapport, gut feeling... those are some of the basics.  There is also vision, price, recommendations, etc.

I've had great clients call me from my marketing and we hit it off.  I've had other great clients that came by referral and others still that were friends first, but they still did their due diligence and saw just how bad some other "realtors" were.

Dec 19, 2021 09:25 PM
Rainmaker
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Candice A. Donofrio
Next Wave RE Investments LLC Bullhead City AZ Commercial RE Broker - Fort Mohave, AZ
928-201-4BHC (4242) call/text

They don't unless that agent is already known to them or referred well.

They will repent at leisure. And then they will take to Yelp. Or worse.

I tend to feel that knowing the market inside and out and a calm and cheerful manner that says 'you need me more than I need you' solves that. 

 

Dec 20, 2021 06:03 AM
Rainmaker
4,277,360
Wayne Martin
Wayne M Martin - Chicago, IL
Real Estate Broker - Retired

Track record and amount of business done by referral may top the list, but energy for the business should be considered.

Dec 20, 2021 04:05 AM
Rainmaker
1,259,171
Thomas J. Nelson, REALTOR ® e-Pro CRS RCS-D Vets
Big Block Realty 858.232.8722 - La Jolla, CA
& Host of Postcards From Success Podcast

Unfortunately, in this industry, many get bamboozled and it's often too late when they realize it - a lessor agent gets a sale that a better agent should have serviced. I have been several of my clients "Plan B" because they realized they were with the wrong agent before it was too late. They were better able to recognize competence having almost suffered incompetence.

Dec 20, 2021 07:57 AM
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Olga Simoncelli
Veritas Prime, LLC dba Veritas Prime Real Estate - New Fairfield, CT
CONSULTANT, Real Estate Services & Risk Management

When selecting professionals, many clients look for philosophies that align with their own in achieving results. One would hope those philosophies would lean in the direction of truthfulness, mutual respect and doing things "right", even when that might be the tougher choice.

Dec 20, 2021 07:14 AM
Rainer
124,894
Karen Climer
Demetree School of Real Estate - Orlando, FL
Teaching people to pass the real estate exam

A good agent is whatever the client needs. 

Some clients with significant experience only need a door unlocker.  In that case, they can hire and agent to unlock the door.

A first-time homebuyer night need a lot of direction and assurance.  A good agent for them would be someone who can provide that.

An experienced buyer or seller who know how to do things but doesn't want to do them, doesn't need advice.  They just need a worker bee, but not an advisor.  That's what the agent should provide.

Basically a good agent is the person who is in line with the client's needs and expectations.

Dec 20, 2021 05:36 AM
Rainmaker
5,009,794
Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

I would hope clients interview their agent FIRST, before making the decision.   There are lots of places online with the right questions to ask.

Dec 20, 2021 06:20 AM
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Carla Freund
Keller Williams Preferred Realty - Raleigh, NC
Carolina Life RealEstate & Relocation 919-602-8489

Personal referrals are great. Knowing their experience helps as well. When all else is equal, working with someone you have a good rapport with is important.

Dec 20, 2021 10:46 AM
Rainmaker
654,791
Tony Lewis
Summit Real Estate Group - Valencia, CA
Summit Real Estate Group Valencia & Aliso Viejo

The best way to pick out someone to represent you is to get a referral by someone worth trusting.

Dec 20, 2021 09:58 AM
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Anna Banana Kruchten CRS, Phoenix Broker
HomeSmart Real Estate BR030809000 - Phoenix, AZ
602-380-4886

I ask for referrals from trusted friends or business associates when I'm looking for a service or job to be done .  Same with me all these years. People refer me because they know I know my business and how to best assist folks and make it a fun and enjoyable experience as possible.  It's all about TRUST.

Dec 20, 2021 09:41 AM
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Elyse Berman, PA
Best Connections Realty, Inc. - Boca Raton, FL
Boca Raton FL (561) 716-7824 CRS, ABR, GRI,ePR

No hard sells for me.  It's just not in me.

 

 Lou Ludwig once told me, "If people like you and trust you, they'll do business with you."  I never forgot that.  

Dec 20, 2021 08:08 AM
Rainmaker
1,731,981
Lyn Sims
Schaumburg, IL
Schaumburg Real Estate Agent Retired

I think thru our blogging/website a client can get a very good idea of how we handle our business.

Dec 20, 2021 12:01 PM