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Peter den Boer, MBA,GRI, Associate Broker, Realtor (Atlanta Communities)

Spam prevention
Staff
259,305
ActiveRain Member Support
Seattle, WA

Peter, The support email is one of the areas being given increased attention.  It's a different section of support, so I can't speak to how well email has been coming or going, but I do know we had a spell where email delivery was not the best.  Glad you remembered your password!

If in a crunch for time and something isn't being addressed, tag us here and we'll fire the red flares up to the appropriate people to address.

Mar 25, 2021 05:45 AM
Rainmaker
5,216,398
Wayne Martin
Wayne M Martin - Chicago, IL
Real Estate Broker - Retired

You picked the right forum to get the attention of ActiveRain Real Estate Network to help you out. Good luck!

Mar 25, 2021 04:02 AM
Ambassador
2,178,603
Carol Williams
Although I'm retired, I love sharing my knowledge and learning from other real estate industry professionals. - Wenatchee, WA
Retired Agent / Broker / Prop. Mgr, Wenatchee, WA

I think we've all discovered the Q&A section can be the most expedient way to get to AR Support during the major overhaul being done to the platform.

Mar 25, 2021 05:00 AM
Ambassador
5,049,183
Jeff Dowler, CRS
eXp Realty of California, Inc. - Carlsbad, CA
The Southern California Relocation Dude

ARMS has been terrific responding to requests for help. This is the best venue for getting that assistance.

Mar 25, 2021 09:08 AM
Rainmaker
4,572,183
Michael Jacobs
Pasadena, CA
Pasadena And Southern California 818.516.4393

Peter - as others have stated, glitches and workarounds are a part of the current ActiveeRain experience.  Issues like this and others presented in this section will get attention as it is regularly monitored by staff.   

Mar 25, 2021 05:01 AM
Rainmaker
921,504
Annette Lawrence , Palm Harbor, FL 727-420-4041
ReMax Realtec Group - Palm Harbor, FL
Making FLORIDA Real Estate EZ

To getattetion even faster, someone, not me, should click that 'report' flag.

 

Mar 25, 2021 04:50 AM
Ambassador
4,693,319
Brian England
Ambrose Realty Management LLC - Gilbert, AZ
MBA, GRI, REALTOR® Real Estate in East Valley AZ

Wayne Martin is right, reaching out to ActiveRain Member Support here is the best way to get things done.  I am sure you will have your solution very soon!

Mar 25, 2021 04:26 AM
Ambassador
3,587,960
Anna "Banana" Kruchten
HomeSmart Real Estate - Phoenix, AZ
602-380-4886

Peter den Boer thank goodness you remembered your PW! 

Mar 25, 2021 02:35 PM
Ambassador
3,345,091
Kathleen Daniels, Probate & Trust Specialist
KD Realty - 408.972.1822 - San Jose, CA
Probate Real Estate Services

That must have felt like lost in space ... Peter den Boer 

That email has not had any response (per the number of "complaints" here in the Q&A) for some time.  We believe it is being worked on. Getting a response still remains the question given the lack of resources.  For other issues, come here in the Q&A and post.  Now, if you cannot log in to AR you won't be able to post here.  Email an AR buddy and ask them to get support to help. 

Mar 25, 2021 08:34 AM
Rainmaker
5,772,575
Ron and Alexandra Seigel
Napa Consultants - Carpinteria, CA
Luxury Real Estate Branding, Marketing & Strategy

Peter,

This a great way for making requests.  ActiveRain Member Support has been a wonderful support system.  A

Mar 25, 2021 08:33 AM
Rainmaker
2,781,173
Richie Alan Naggar
people first...then business Ran Right Realty - Riverside, CA
agent & author

Had to think out of the box when I forgot my password...results obtained

Mar 25, 2021 06:48 AM
Rainmaker
1,844,301
Lyn Sims
Schaumburg, IL
Real Estate Broker Retired

ARMS will get it fixed for you.

Mar 25, 2021 05:52 AM
Ambassador
2,061,803
Alan May
Jameson Sotheby's International Realty - Evanston, IL
Home is where the hearth is.

So it appears that you're back in, so you must have found your password?

Mar 25, 2021 05:45 AM
Rainmaker
5,868,554
Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Have not tried sending an email to Support, but we hear a lot in this section, no one is getting answers.

Mar 25, 2021 07:28 AM
Ambassador
6,393,404
Bob Crane
Woodland Management Service / Woodland Real Estate, KW Diversified - Stevens Point, WI
Forestland Experts! 715-204-9671

Glad to hear that you remembered, Q& A is the only way that I know to report a problem other than texting someone at AR.

Mar 25, 2021 09:29 PM