259,305
Peter, The support email is one of the areas being given increased attention. It's a different section of support, so I can't speak to how well email has been coming or going, but I do know we had a spell where email delivery was not the best. Glad you remembered your password!
If in a crunch for time and something isn't being addressed, tag us here and we'll fire the red flares up to the appropriate people to address.
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Wanda Kubat-Nerdin - W...
St. George, UT
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Anna "Banana" Kruchten
Phoenix, AZ
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Jeff Dowler, CRS
Carlsbad, CA
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Byron K . Jones
Coatesville, PA
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Ron and Alexandra Seigel
Carpinteria, CA
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Kathleen Daniels, Prob...
San Jose, CA
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Michael Jacobs
Pasadena, CA
-
Lyn Sims
Schaumburg, IL
5,216,398
You picked the right forum to get the attention of ActiveRain Real Estate Network to help you out. Good luck!
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Wanda Kubat-Nerdin - W...
St. George, UT
-
Anna "Banana" Kruchten
Phoenix, AZ
-
Ron and Alexandra Seigel
Carpinteria, CA
-
Kathleen Daniels, Prob...
San Jose, CA
-
Lyn Sims
Schaumburg, IL
-
Michael Jacobs
Pasadena, CA
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Brian England
Gilbert, AZ
2,178,603
I think we've all discovered the Q&A section can be the most expedient way to get to AR Support during the major overhaul being done to the platform.
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Wanda Kubat-Nerdin - W...
St. George, UT
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Ron and Alexandra Seigel
Carpinteria, CA
-
Kathleen Daniels, Prob...
San Jose, CA
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Joan Cox
Denver, CO
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Michael Jacobs
Pasadena, CA
-
Lyn Sims
Schaumburg, IL
5,049,183
ARMS has been terrific responding to requests for help. This is the best venue for getting that assistance.
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Wanda Kubat-Nerdin - W...
St. George, UT
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Michael Jacobs
Pasadena, CA
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Ron and Alexandra Seigel
Carpinteria, CA
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Anna "Banana" Kruchten
Phoenix, AZ
4,572,183
Peter - as others have stated, glitches and workarounds are a part of the current ActiveeRain experience. Issues like this and others presented in this section will get attention as it is regularly monitored by staff.
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Wanda Kubat-Nerdin - W...
St. George, UT
-
Ron and Alexandra Seigel
Carpinteria, CA
-
Kathleen Daniels, Prob...
San Jose, CA
-
Joan Cox
Denver, CO
921,504
To getattetion even faster, someone, not me, should click that 'report' flag.
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Wanda Kubat-Nerdin - W...
St. George, UT
-
Ron and Alexandra Seigel
Carpinteria, CA
-
Kathleen Daniels, Prob...
San Jose, CA
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Lyn Sims
Schaumburg, IL
4,693,319
Wayne Martin is right, reaching out to ActiveRain Member Support here is the best way to get things done. I am sure you will have your solution very soon!
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Wanda Kubat-Nerdin - W...
St. George, UT
-
Ron and Alexandra Seigel
Carpinteria, CA
-
Lyn Sims
Schaumburg, IL
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Michael Jacobs
Pasadena, CA
3,587,960
Peter den Boer thank goodness you remembered your PW!
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Wanda Kubat-Nerdin - W...
St. George, UT
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Michael Jacobs
Pasadena, CA
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Ron and Alexandra Seigel
Carpinteria, CA
3,345,091
That must have felt like lost in space ... Peter den Boer
That email has not had any response (per the number of "complaints" here in the Q&A) for some time. We believe it is being worked on. Getting a response still remains the question given the lack of resources. For other issues, come here in the Q&A and post. Now, if you cannot log in to AR you won't be able to post here. Email an AR buddy and ask them to get support to help.
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Wanda Kubat-Nerdin - W...
St. George, UT
-
Anna "Banana" Kruchten
Phoenix, AZ
-
Michael Jacobs
Pasadena, CA
5,772,575
Peter,
This a great way for making requests. ActiveRain Member Support has been a wonderful support system. A
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Wanda Kubat-Nerdin - W...
St. George, UT
-
Anna "Banana" Kruchten
Phoenix, AZ
-
Michael Jacobs
Pasadena, CA
2,781,173
Had to think out of the box when I forgot my password...results obtained
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Wanda Kubat-Nerdin - W...
St. George, UT
-
Anna "Banana" Kruchten
Phoenix, AZ
-
Michael Jacobs
Pasadena, CA
1,844,301
ARMS will get it fixed for you.
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Wanda Kubat-Nerdin - W...
St. George, UT
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Ron and Alexandra Seigel
Carpinteria, CA
-
Michael Jacobs
Pasadena, CA
2,061,803
So it appears that you're back in, so you must have found your password?
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Wanda Kubat-Nerdin - W...
St. George, UT
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Ron and Alexandra Seigel
Carpinteria, CA
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Lyn Sims
Schaumburg, IL
5,868,554
Have not tried sending an email to Support, but we hear a lot in this section, no one is getting answers.
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Ron and Alexandra Seigel
Carpinteria, CA
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Michael Jacobs
Pasadena, CA
6,393,404
Glad to hear that you remembered, Q& A is the only way that I know to report a problem other than texting someone at AR.
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Wanda Kubat-Nerdin - W...
St. George, UT