Spam prevention
Staff
182,389
ActiveRain Member Support
Seattle, WA

Now that I know you no longer just want someone to call you "Mr. Back", I've passed on your request to the appropriate person in ActiveRain support.

Unless you want to state a specific issue, that's as far as I can help since I do not have visibility to the AR ticket system.

Sep 16, 2019 11:06 AM
Rainmaker
4,270,336
Michael Jacobs
Pasadena, CA
Los Angeles Pasadena 818.516.4393

BECAUSE ALL 'CAPS' CAN BE ANNOYING. SUBLIMINALLY AND OTHERWISE.

Sep 16, 2019 08:54 AM
Rainer
187,002
Raj Taj
RE/MAX - Lake Bluff, IL
Drive By Blessings!

Either you are hitting up the wrong bar or the wrong kind of chicks. Make sure you look in the mirror and than check to see that your zipper is up before going out.

Sep 16, 2019 08:59 AM
Rainmaker
2,086,609
Bob "RealMan" Timm
Ward County Notary Services - Minot, ND
Owner of Ward Co Notary Services retired RE Broker

Maybe you come across as to needy. In the future give the girl your number on a $100.00 bill.

Sep 16, 2019 11:39 AM
Rainmaker
1,431,861
Ryan Huggins - Thousand Oaks, CA
https://HugginsHomes.com - Thousand Oaks, CA
Residential Real Estate and Investment Properties

They probably prefer email.

Sep 16, 2019 11:02 AM
Rainmaker
1,058,313
Doug Dawes
Keller Williams Realty Evolution - Topsfield, MA - Georgetown, MA
Your Personal Realtor®

I don't know

Sep 16, 2019 10:13 AM
Rainmaker
5,580,934
Barbara Todaro
RE/MAX Executive Realty - Happily Retired - Franklin, MA
Previously Affiliated with The Todaro Team

who do you want to call you back?

Sep 16, 2019 09:50 AM
Rainmaker
409,441
Realtyna Inc
Realtyna - Newark, DE
WordPress Real Estate - IDX, RESO Web API, CRM

Try asking them to email or text you in your voicemails. Maybe people don't want to committ to a phone call? (Can say that that is especially true for my age group).

Sep 16, 2019 08:40 AM
Rainmaker
741,731
Steve Higgins
RE/MAX Kelowna - Kelowna, BC

Maybe it was something you said. lol

Sep 16, 2019 05:55 PM
Ambassador
4,570,339
Debe Maxwell, CRS
www.iCharlotteHomes.com | The Maxwell House Group | RE/MAX Executive | (704) 491-3310 - Charlotte, NC
The right Charlotte REALTOR!

Agent, client, lender, inspector, surveyor, stager, attorney? Who is ignoring you, Tim?

Sep 16, 2019 04:13 PM
Rainmaker
947,191
Candice A. Donofrio
Next Wave RE Investments LLC Bullhead City AZ Commercial RE Broker - Fort Mohave, AZ
928-201-4BHC (4242) call/text

Back. I'll be happy to.

I didn't understand that it was a title.  LOL

I'm sure someone has extended themself to assist.

Gallows humor!

Sep 16, 2019 01:59 PM
Rainer
359,299
J.R. Schloemer, CRS
Kentucky Select Properties - Louisville, KY

 Great question, but I have no idea what you are referring to with this general inquiry.

Sep 16, 2019 09:06 AM
Rainmaker
4,362,208
Richard Weeks
Dallas, TX
REALTOR®, Broker

I wish we knew.

Sep 16, 2019 08:49 AM
Ambassador
2,789,707
Wanda Kubat-Nerdin - Wanda Can!
Red Rock Real Estate Brokered by Real - St. George, UT
St. George Utah Area Residential Sales Agent

That could be BAAAAAAAAAAD if it was an EMERGENCY!!!!!!!!!!!!!!!!!!!!!!!!!

Sep 17, 2019 06:34 AM
Rainmaker
294,058
Kris Collis, Associate Broker
Smart Way America Realty - East Stroudsburg, PA
Professional Results you Expect 570-801-5525

Tim, AR support has answered, hope you got your answer.

Sep 16, 2019 04:52 PM
Rainmaker
577,737
Greg Large
ERA Real Solutions - Grove City, OH
A Tradition of Trust

as others have suggested it would likely behoove you to initiate a written support ticket with your issue, and would likely escalate to a call if they cannot resolve via mail. With the limited Staff, I believe they are able to better manage issues and filter up which ones actually need phone resolution.

Sep 16, 2019 04:44 PM
Rainmaker
468,849
Dan Pittsenbarger
Keller Williams Western Realty - Bellingham, WA
Improving Conditions

Looks like you have achieved your objective.

Sep 16, 2019 02:26 PM
Ambassador
3,162,860
Kathleen Daniels, Probate & Trust Specialist
KD Realty - 408.972.1822 - San Jose, CA
Probate Real Estate

It looks like AR support has stepped in and is doing all they can to get you the help you need. 

Sep 16, 2019 02:10 PM
Rainmaker
4,505,696
Nina Hollander, Broker
Coldwell Banker Realty - Charlotte, NC
Your Greater Charlotte Realtor

Who are you hoping will call you back?

Sep 16, 2019 01:25 PM
Ambassador
4,747,971
Jeff Dowler, CRS
eXp Realty of California, Inc. - Carlsbad, CA
The Southern California Relocation Dude

Email might work better. Sounds like some action is taking place.

Sep 16, 2019 11:17 AM
Rainer
16,755
Danny Skelly
Orson Hill Realty - Evergreen, CO
Luxury Real Estate Company

I'm sorry I was at the bar

Sep 16, 2019 11:15 AM
Rainmaker
5,768,176
Ron and Alexandra Seigel
Napa Consultants - Carpinteria, CA
Luxury Real Estate Branding, Marketing & Strategy

Beyond my pay grade!

Sep 16, 2019 08:57 AM
Rainmaker
710,199
Peter Testa
Nationwide Homes - Danbury, CT
PETER TESTA

Because their process doesn't work that way. You'll find the same with a lot of large companies you do business with. It's not profitable having humans on call to field problems when you can email a ticket in & their monkeys will work through the tickets one at a time. 

Sep 17, 2019 06:10 AM
Ambassador
3,635,698
Margaret Rome Baltimore 410-530-2400
HomeRome Realty 410-530-2400 - Pikesville, MD
Sell Your Home With Margaret Rome

If you called I would answer!

So it was not me you called!

Sep 16, 2019 08:40 PM
Ambassador
5,763,754
Bob Crane
Woodland Management Service / Woodland Real Estate, KW Diversified - Stevens Point, WI
Forestland Experts! 715-204-9671

We live in an email and texting age, few people are using the phones anymore.  Who did you want to call you back.

 

Sep 16, 2019 07:52 PM
Rainmaker
4,579,620
Wayne Martin
Wayne M Martin - Chicago, IL
Real Estate Broker - Retired

Emailsupport with a specific question and you will get a response.

Sep 16, 2019 04:09 PM
Rainmaker
7,052,178
Roy Kelley
Retired - Gaithersburg, MD

 Good luck.

Sep 16, 2019 01:44 PM
Rainmaker
610,260
Lynnea Miller
Bend Premier Real Estate - Bend, OR
Premier Real Estate Service in Central Oregon

I hope you had your call now.

Sep 16, 2019 01:03 PM
Rainmaker
2,692,834
Richie Alan Naggar
people first...then business Ran Right Realty - Riverside, CA
agent & author

find the flow...it works when everything else does not

Sep 16, 2019 10:21 AM
Rainmaker
2,066,224
Evelina Tsigelnitskaya
SIB Realty - Sunny Isles Beach, FL

??????????????

Sep 17, 2019 07:49 PM
Rainmaker
1,598,130
Valeria Mola
SIB Realty - Miami, Sunny Isles Beach - Sunny Isles Beach, FL
305-607-0709 SIB Realty Condos for Sale and Rent

I really did not get the question, Tim.

Sep 17, 2019 06:35 PM
Rainmaker
2,055,099
Michael J. Perry
KW Elite - Lancaster, PA
Lancaster, PA Relo Specialist

Problem solved

Sep 17, 2019 06:05 AM
Rainmaker
3,386,578
Scott Godzyk
Godzyk Real Estate Services - Manchester, NH
One of the Manchester NH's area Leading Agents

That is how i feel dealing with Black knight technologies. Cant wait to write about this

Sep 17, 2019 05:16 AM
Rainmaker
1,141,607
Kevin J. May
Florida Supreme Realty - Hobe Sound, FL
Serving the Treasure & Paradise Coasts of Florida

Maybe it's too many question marks, one is sufficient Tim.

Sep 17, 2019 03:46 AM
Rainmaker
802,789
Debra Leisek
Bay Realty,Inc Homer Alaska - Homer, AK

this is a tough crowd....

Sep 17, 2019 12:07 AM
Ambassador
1,879,095
Alan May
Jameson Sotheby's International Realty - Evanston, IL
A moving experience!

Aside from posting this question (in all caps, with 31 question marks)... what efforts have you made to get your question answered?

whom did you email, or call?

Sep 16, 2019 08:07 PM
Rainmaker
1,708,245
Joe Pryor
The Virtual Real Estate Team - Oklahoma City, OK
REALTOR® - Oklahoma Investment Properties

I don't think we are the ones to help especially since we don't know the issue.

Sep 16, 2019 04:18 PM
Rainmaker
1,185,039
Sam Shueh
(408) 425-1601 - San Jose, CA
mba, cdpe, reopro, pe

?

Sep 16, 2019 11:06 AM
Rainmaker
916,348
Annette Lawrence , Palm Harbor, FL 727-420-4041
ReMax Realtec Group - Palm Harbor, FL
Making FLORIDA Real Estate EZ

Hmmmm,

Just a few weeks ago AR support was stating they have extreme difficulty communicating with participating agents.

It seems both sides have pulled the plug in regards to communication.

The last time I stated something similar, my comment was deleted.

Sep 16, 2019 10:52 AM
Rainmaker
1,709,324
Mike Cooper, Broker VA,WV, MD
Cornerstone Business Group Inc - Winchester, VA
Your Neighborhood Real Estate Sales Pro

I don't know. Maybe because you are yelling. 

Sep 17, 2019 07:10 AM
Rainmaker
5,338,311
Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Did you text?

Oct 03, 2019 05:20 PM
Rainmaker
1,028,437
John Juarez
The Medford Real Estate Team - Fremont, CA
ePRO, SRES, GRI, PMN

 I hope you get your problem solved, Tim.

Sep 21, 2019 12:08 PM
Rainmaker
1,673,215
Sandy Padula and Norm Padula, JD, GRI
HomeSmart Realty West - Carlsbad, CA
Presence, Persistence & Perseverance

We encounter this every day and always from other agents. Clearly disrespectful and definitely not professional

Sep 18, 2019 07:12 AM
Ambassador
1,906,630
Carol Williams
Although I'm retired, I love sharing my knowledge and learning from other real estate industry professionals. - Wenatchee, WA
Retired Agent / Broker / Property Manager

Dial 911. They always answer.  As for me, I don't call people back if I think they're trying to sell me something.

Sep 17, 2019 09:23 AM