Andrew Mooers | 207.532.6573, Northern Maine Real Estate-Aroostook County Broker (MOOERS REALTY)

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Rainmaker
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Candice A. Donofrio
Next Wave RE Investments LLC Bullhead City AZ Commercial RE Broker - Fort Mohave, AZ
928-201-4BHC (4242) call/text

Okay Andy. I think your question is

(and thank you for the REQ, as weather is fine, Santa was cool, and the decorations are still up)

1: how to respond to those canned please send more information pings from the portals . . .

2: does video disrupt the connection that we need to make with people requesting information:

A 1, we have an info package to send those kind of requests. FAQ are often included in narrative. That usually starts a decent exchange with those truly interested who didn't just hit a button.

A 2, video improves visibility but should be deliberately brief.

In radio we were taught to play to a 3rd grade education & 30 second attention span, and I know you know that.

Dec 28, 2018 05:10 AM
Rainmaker
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Nina Hollander, Broker
Coldwell Banker Realty - Charlotte, NC
Your Greater Charlotte Realtor

Not sure what the question is? Is this a diatribe against property videos? I don't necessarily look for calls from my listings... I look for traffice from buyers who call their own agents to show them my homes. Given my low DOM compared with my MLS average for almost 20 years I think my marketing with videos works and that's what my sellers are looking for... a sale, not calls to me.

Dec 28, 2018 05:17 AM
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Peter Mohylsky, Beach Expert
PMI. Destin - Miramar Beach, FL
Call me at 850-517-7098

What is the question here?  I see lots of stuff, too much to follow.

Dec 28, 2018 04:52 AM
Rainmaker
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Wayne Martin
Wayne M Martin - Chicago, IL
Real Estate Broker - Retired

In my active days, buyers were contacted ASAP so the process could begin. Give them the details they need to engage!

Dec 28, 2018 04:58 AM
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Bob Crane
Woodland Management Service / Woodland Real Estate, KW Diversified - Stevens Point, WI
Forestland Experts! 715-204-9671

I dont get any RTZ input forms, but I do get real inquiries, I call them as quickly as possible and then we move forward from there in filling their needs.

Dec 28, 2018 04:53 AM
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Fred Griffin Florida Real Estate
Fred Griffin Real Estate - Tallahassee, FL
Licensed Florida Real Estate Broker

 I call them.  I listen to them.

Dec 28, 2018 06:44 AM
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Scott Godzyk
Godzyk Real Estate Services - Manchester, NH
One of the Manchester NH's area Leading Agents

I find the best way to turn them from customer to client is acually talk to them. I can quickly assess how ready, wlling and able they are to buy a home. Then can make a personal connection and have them hire me and sign that almighty contract

Dec 28, 2018 05:47 AM
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Richie Alan Naggar
people first...then business Ran Right Realty - Riverside, CA
agent & author

I worked in an office where when they announced they would spend ten thousand dollars for weekend adds and that everyone should know about it and man the phones/office. Opposite is true and the point! Why offer something for sale if you are not available, ready and wanting to help close?

Dec 28, 2018 07:08 AM
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Gabe Sanders
Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales - Stuart, FL
Stuart Florida Real Estate

I will try to make contact and talk to them.

Dec 28, 2018 06:48 AM
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Gloria Valvasori, Accredited Senior Agent
BETTER HOMES AND GARDENS REAL ESTATE SIGNATURE SERVICE - Mississauga, ON
REAL Experience | REAL Commitment | REAL Results!

I respond with a thank you for your enquiry, then ask what information they require and I would be happy to send it... or ask them to call me so I can provide them with what they need.

Dec 28, 2018 06:45 AM
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Richard Weeks
Dallas, TX
REALTOR®, Broker

I think this would be a good blog topic.

Dec 28, 2018 06:35 AM
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Roy Kelley
Retired - Gaithersburg, MD

You are the master of real estate videos.

Dec 28, 2018 06:11 AM
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Michael Jacobs
Pasadena, CA
Pasadena And Southern California 818.516.4393

Connections are important.  Inquiries can or may not lead to a connection. Respond/acknowledge inquiries.  Proceed as necessary. Work with people where there is a connection. 

Dec 28, 2018 05:37 AM
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John Juarez
The Medford Real Estate Team - Fremont, CA
ePRO, SRES, GRI, PMN

Your question appears to by an add and not a question.

Dec 28, 2018 02:24 PM
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Debe Maxwell, CRS
Savvy + Company (704) 491-3310 - Charlotte, NC
The RIGHT CHARLOTTE REALTOR!

I phone them and have a discussion with them to find out what it is they need. I get calls from those who have seen the house but, are not 'online' on their phones and want to know everything about the house. Of course, I gladly share it with them and offer to show it if their agent can't. 

Yes, I will send them a walk-through video and a link to my website that includes every little detail about the house. 

And, no, it NEVER takes days - I'm on it like tie dye on a hippee!

Dec 28, 2018 02:01 PM
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Ryan Huggins - Thousand Oaks, CA
https://HugginsHomes.com - Thousand Oaks, CA
Residential Real Estate and Investment Properties

Why on earth would you want to REDUCE the "more info please" contact requests?  You NEVER give everyone the full info online, always make them contact you.  That's the best way to get in touch with buyers wanting to buy your listings!!

Dec 28, 2018 09:19 AM
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Kathleen Daniels, Probate & Trust Specialist
KD Realty - 408.972.1822 - San Jose, CA
Probate Real Estate Services

I email and ask what additional information specifically do they want. If there is a phone number I call. 

Dec 28, 2018 07:56 AM
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Sandy Padula & Norm Padula, JD, GRI
HomeSmart Realty West & Florida Realty Investments - , CA
Presence, Persistence & Perseverance

Unbelieveable video. You have perfected your craft and I kept telling myself the home was worth much more than the asking price. Great job! And, Happy New Year!

Dec 28, 2018 07:32 AM
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Barbara Todaro
RE/MAX Executive Realty - Happily Retired - Franklin, MA
Previously Affiliated with The Todaro Team

if listing agents did their job of providing professional photos and detailed information plus attaching important documents to the mls listing, buyers would have enough information to make an appointment through their buyer agents.... 

buyer agents should be gathering information but listing agents should make it easy for them to gather..... 

this is a topic I'm passionate about.... greed must be removed from the selling equation...

Dec 28, 2018 07:24 AM
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Doug Dawes
Keller Williams Evolution - 447 Boston Street, Suite #5, Topsfield, MA - Topsfield, MA
Your Personal Realtor®

Talking is best to start with and additional information comes after that

Dec 28, 2018 07:20 AM
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Gita Bantwal
RE/MAX Centre Realtors - Warwick, PA
REALTOR,ABR,CRS,SRES,GRI - Bucks County & Philadel

Depends.

Dec 28, 2018 05:47 AM
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Dave Martin (703) 585-4687
Fairfax Realty - Fairfax, VA
Making Realty Dreams a Reality #WeWillGetYouHome

Typically call if that was an option.. introduce ask what they would like to know.. and how I can help

Listen

Listen

Listen

Jan 03, 2019 07:49 AM
Rainmaker
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Valeria Mola
SIB Realty - Miami, Sunny Isles Beach - Sunny Isles Beach, FL
305-607-0709 SIB Realty Condos for Sale and Rent

I don't like when I get that type of e-mails :"Please Send More Information" 

What information?! I always try to call back and in 99 from 100 my call was not answered.

Dec 28, 2018 03:42 PM
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Ron and Alexandra Seigel
Napa Consultants - Carpinteria, CA
Luxury Real Estate Branding, Marketing & Strategy

Andrew,

In all the years I have read or commented on your posts or questions, I have the sense that you are very thorough in applying every idea on real estate in the book.  I know you have a huge library of videos. 

Why do people ask for more?  I think that AI,(artificial intelligence) videos, etc have created a disconnect between people and information.  We are all hungry for face to face rather than face to screen, we want conversations, we want to feel special...I am seeing this on an anecdotal level in my town and in Los Angeles among our friends...A

Dec 28, 2018 07:25 AM
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Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Not sure what you are asking, but do add videos to my listings, and they do help.

Dec 31, 2018 07:16 AM
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William Feela
WHISPERING PINES REALTY - North Branch, MN
Realtor, Whispering Pines Realty 651-674-5999 No.

Each one is different

Dec 29, 2018 08:51 PM
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Evelina Tsigelnitskaya
SIB Realty - Sunny Isles Beach, FL

The buyers who search on Zillow and Trulia in most cases don't remember what they asked for. 

I did try to get back to those buyers - no deal. 

I'd rather do not bother.

Dec 28, 2018 06:25 PM
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Jeff Dowler, CRS
eXp Realty of California, Inc. - Carlsbad, CA
The Southern California Relocation Dude

Great video, Andrew. But the we know you are the expert! If I have a number I call, or email and invite them to contact me or let me know what they need. Better yet they call their agents, get in to see the property, and make those offers!

Dec 28, 2018 04:09 PM