Oh absolutely help them! I had that happen once with a buyer who didn't realize their identity had been stolen. It took 6 months to get that cleared up and I even ran to the IRS office to deliver some paperwork for them while they were working one day.

Definitely don't leave them hanging - one day, they will be ready to buy!

It depends on the issue as well as the borrower and other factors.  Investigate. Ask questions.  Solve, if possible- - -it's what we do.

You do what you can to help.  Sometimes it can involve a change in lender.  But you don't want the sale to fail!

I've saved many deals with loan issues. Typically I find it's the lender more than the client, since they are pre-approved before we begin. I call in my big gun Jason E. Gordon  when clients insisted on working elsewhere originally, he's my fixer.

I definitely would not take the "it is their problem" approach. As Real Estate Licensees, we have a fiduciary responsibility to pursue the best interests of our Clients at all times. In the case of "an issue with the loan" it can oftentimes be solved with a simple phone call and/or a referral to a more qualified Lender. Remember that many Lenders are simply "inbound call center salespeople" who are learning on the job. I would respectfully recommend you make sure to have a more seasoned "relationship based Lender" on speed-dial for moments like this one.

Thank you for bringing me in the loop on this chat Thomas J. Nelson, Realtor, ePRO, CRS, RCS-D 

I feel like my job is to help until it is resolved one way or the other. 

I never write off clients unless a lender tells me there is no hope ever! Is the problem really with the client, who you said was qualified, or the lender?

Do what you can, including, perhaps, a different lender. I suppose it depends on what the issue is with the loan and if there a work-around. What does the buyer have to say...what about the lender?

You have to help if you can. I like Thomas J. Nelson, Realtor, ePRO, CRS, RCS-D response. Very often one lender will do what another will not. I think you have keep the transaction aluve if you can.

Depends of down payment. 

And for sure, I'd try to solve the deal.

you should definitely help....it's your job to make an honest attempt to close that deal...get them financing somewhere else, if they're financable...

Sometimes I just do not understand the way you think Mr.Feela. In "my" world I go ABOVE & BEYOND for my clients and that is why I was always a TOP AGENT/BROKER in my area. We don't get PAID till the deal closes so why would you sit there as a professional and say "it's their problem?" 

I try to help. Possibly get another loan company to get the job done. Sometimes it just has to crash & burn.

I would suggest making sure they are more than qualified, and Approved before accepting the offer, surprised the sellers did not insist on this.

Oh my gosh, William, I do everything in my power to help them out. That is what they hired me to do - to help them buy a home. 

We would help them.  A

I did not give up this year on one of them.

20% down payment was not enough to purchase a condo, buyers did not want to put extra 5-10%... 

At the end, I think buyers did not want to buy that property as much I want to sell. :)

 How much of an issue?

  If the loan is denied and the sale falls through, keep in touch with the client  until they can qualify.

I help as much as I can.  Sometimes it's the lender's issue. 

I'm hands on, I would speak to the lender about the issue & look at possible solutions. As a last resort we might need to find another lender to handle it. Depends on what the issue is. 

I always have a back up lender in the wings for just such a situation - had this happen just this week as a matter of fact

Do what you can to help, I havent gone threw this myself but I would refer them to a different lender.

Help solve the problem! We are, after all, problem solvers by trade. -Kasey

I've always done what I could to help my clients William Feela .

I would help however I could. See if another (better) mortgage person can help. Provide solutions to whatever the issue is....

I had a client who had an issue with the loan a few weeks (or longer) into process. Why? Because one of the documents he needed to provide was a copy of his divorce decree - imagine his surprise when he found out he hadn't been divorced years ago as he thought; the judge (another country) never signed the papers and never notified him. Anyway, it was a wrinkle in the process that took some time to resolve, but we worked through it and he was able to purchase eventually.

So if there are solutions, definitely help identify them.

Help.

All things are fixable, in time excepting death

I will do what I am able to do to help the client get through the issue at hand.  Afterall, that's what I'm paid for, being a problem solver...(among a host of other things... :)

You have many great answers here. 

You seem to forget that we are all on the same team, with the goal of getting a sale done and closed. It's not "their problem", it's our problem! As a mortgage broker, it is my responsibility to get this sale to closing and to fix any issues, if it can be fixed. Should I need help from the agent, I make a phone call, but rarely does that happen. Never, ever "write off "a client". We work so hard to get a client, so why throw them away at the first sign of trouble? The lender needs to tell the agents what to issue is and what he/she needs to resolve it. Since I don't know what the issue is, or how bad it is, I can't advise you on your next step, just remember, agents and lenders are all on the same team

Nope, jump in with both feet to get the issue(s) resolved!

I have saved many deas when the loan officer thought it was dead. It is easier to keep existing clients than find new ones. So i do what i can

Help the client. That is why they hired you.

Identify the lender, which you have FAILED TO DO, and place lender on the Worthless Pre-qualification list.  When the seller who hired you gets an offer from the same lender you will find this experience meaningful. And YES, you should expose that lender.

However this situation is better than CHASE who likes to find things the week of closing.

PS: Sometimes it's not the borrower but internal measure within the insittution that are the cause. So that makes it NOT the borrowers problem (Chase never confesses the cause) but everyone involved pays a price.

I do everything I can to assist them through the process.

It depends on the  issue.  Change jobs?  Buy a new car?  One spouse quit their job?  Misreport income to lender?

"Issue"

Not enough information.

I have had clients who have had issues with one lender, who moved to a second lender and got their loan. Yes...there was a delay. It took extra work. It was worth it.

Well, I do not give up on my people. First of all you need to know what exactly had happened, after that find the way to fix it. 

As a former lender, I get involved. I've solved a few of these saving the deals for all concerned. Sometimes. LO's miss things or don't think creatively.  

I'm not an agent, but if one, I'd sure be asking a lot of questions and finding out under what circumstances the Buyers were turned down, William Feela. 

Sometimes a Buyer's problem is temporary or "fixable" with the current lender.  And as others above have pointed out, sometimes one lender has a mortgage program that will address the specific needs of a buyer that another lender does not.  (Those are the times a professional LO will provide a referral to another LO that CAN help.)   And yes, there are those times when some lenders don't know what to do or they drop the ball.

Bottomline ... I'd gather all the facts before abandoning a client or give up on them.   

Gene

Help them to the extent possible, depending on what the issue is.

I would do whatever I could to help and have done so on numerous occasions where there was a problem with financing...Sometimes it was just mortgage agent who was not knowledgeable or did not have sufficient experience, so I referred them my mortgage broker of choice.

Not a problem at all. I help them out if they are qualified. But who writes an offer with 2 weeks to close on a loan?

I know a few agents that just run, but for me it is time to pull out the magic hat

Solve the problems. That's what you do.

Their goal should be your motivation.  Help them.  

Write em off?  What did it cost me to acquire this client?  Also if they used one of my preferred lenders it would not take 2 weeks to discover an issue.

Depends on the issue. For example, if the clients lied, that's not a good sign for an ongoing relationship.

Depends on the problem.  Can another lender get it done?

Put your Superman cape on !

I will want to speak directly to the lender source & help...then decide

If I can help, I will.

Even if my client is using another lender, I have them PQ with my preferred smartest guy around lender.  I rely on his expertise.

In 20 years, he has never been wrong and if he says they are good for a loan, he closes it.  

I never have deals fall apart over financing...

Eve