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Rainmaker
5,580,884
Barbara Todaro
RE/MAX Executive Realty - Happily Retired - Franklin, MA
Previously Affiliated with The Todaro Team

address it with an ambassador and see if he/she can get further than you did....

Jun 10, 2018 02:31 PM
Rainmaker
1,430,221
Ryan Huggins - Thousand Oaks, CA
https://HugginsHomes.com - Thousand Oaks, CA
Residential Real Estate and Investment Properties

My understanding from Bob Stewart a year or two ago was that they are very short staffed there.  I know many support issues don't get a reply back (but the work gets done usually).  For blog photo issues, I recommend uploading them to photobucket, tumblr or other photo sharing site and then inserting an image link to the photo within your blog.

 

If you have a question about that, don't reply here as it will unmask who you are.  You can email me through my profile page.

Jun 10, 2018 02:13 PM
Ambassador
3,026,410
Liz and Bill Spear
RE/MAX Alliance 513.520.5305 www.LizTour.com - Mason, OH
RE/MAX Alliance Cincinnati & Dayton suburbs

Some of the possible solutions are already mentioned here.

The issue could be on ActiveRain's side, or yours.

Typically when it's with ActiveRain it's a server issue and that SHOULD mean we'd be hearing wailing and gnashing of teeth in Q&A or in the Facebook groups, and since I'm not seeing that lately, I'm going to go with Plan B and assume it's something on your end.

You may know all of these, you may not, so here goes.

1.  Photos over 1 MB in size won't upload.  Resize to a smaller size and try again.  If you've switched phones or cameras recently you may be shooting to a higher resolution.

2.  Certain characters in the file name can cause trouble with uploading, so change filenames to nothing but alphanumeric

3.  Do as Ryan Huggins - Thousand Oaks, CA suggested and use a 3rd party host.  You can (and I've done this during one of our recent periods when this was a widespread issue) upload to your Wordpress site to create the URL you need, then drop that in to the photo description.

4.  As Fred Griffin suggested, clean out your cache/cookies on your browser of choice.  That doesn't fix it?  Switch browsers.  Sometimes Firefox is whacked, but Chrome is cool, or vice versa.  And log out and back in, sometimes something is hung up in the code.

5.  Change platforms.  Trouble on the phone, switch to laptop/desktop/tablet (I've never used my tablet for writing on AR and I think there hasve been ongoing issues with tablets and AR)

6.  Reuse a picture you've already uploaded if there is one that is viable for the topic.

7.  Send the picture to another Rainer and see if they can upload it. That can help narrow down if it's a system issue or something with the photo.

That's about all I've got.
That, and if you've stuck around this long on AR, now isn't the time to quit.  Issues come and go, the help from this community doesn't.

Jun 10, 2018 07:42 PM
Ambassador
2,608,498
Fred Griffin Florida Real Estate
Fred Griffin Real Estate - Tallahassee, FL
Licensed Florida Real Estate Broker

   This question board IS the ActiveRain support!

   Seriously... if you have a problem, post it here first.  If you don't get an answer, email one of the Ambassadors that frequents this question Board and they will assist you.

   *** Photo and image upload problems are a recurring issue.  It may be the browser, or your smartphone vs. using a laptop, or a host of things.  The standard suggestion is to first clear your browser using a program like CCleaner, then try again.  If that fails, change browsers.  If the smartphone isn't getting it done, try a laptop.

    I hope you won't close your account.  Even with the tech glitches and MIA support, ActiveRain has lots of advantages.  Stay with us!

 

Jun 10, 2018 03:36 PM
Ambassador
4,552,633
Debe Maxwell, CRS
www.iCharlotteHomes.com | The Maxwell House Group | RE/MAX Executive | (704) 491-3310 - Charlotte, NC
The right Charlotte REALTOR!

Email me at CharlotteBroker@icloud.com. I'll see what kind of magic I can do! 

Jun 10, 2018 04:15 PM
Ambassador
3,158,154
Kathleen Daniels, Probate & Trust Specialist
KD Realty - 408.972.1822 - San Jose, CA
Probate Real Estate

I'm sorry you are having challenges.  My time spent here is greatly reduced. Many big-time bloggers have left the platform. The community is not what it once was.  We shift. Adjust. Shift. Adjust.  I enjoy the interaction here the friends I've made over the years. 

Jun 10, 2018 02:59 PM
Rainer
92,032
Jon K. Judd
Keller Williams Realty - Central Delaware - Dover, DE
GRI, e-PRO, SFR, Delaware Homes

I've not encountered any issues, however I agree with Barbara Todaro about getting further with an ambassador...  Most any issue I've had seems to get taken care of right here in Q&A... (thanks to the great wealth of knowledge that is here)

Jun 10, 2018 02:39 PM
Rainmaker
4,263,679
Michael Jacobs
Pasadena, CA
Los Angeles Pasadena 818.516.4393

I agree with those who answered that this section can be tremendously successful.  Good luck.

Jun 10, 2018 04:22 PM
Rainmaker
1,766,546
Lyn Sims
Schaumburg, IL
Real Estate Agent Retired

I don't think we have a support staff any longer. You would have been better off coming here & getting a variety of solutions.

Photo problems are very prevalant & you are not alone. We've solved most of them & the #1 issue usually is your browser.

Jun 10, 2018 03:15 PM
Rainmaker
5,767,466
Ron and Alexandra Seigel
Napa Consultants - Carpinteria, CA
Luxury Real Estate Branding, Marketing & Strategy

I think Barbara Todaro gave you a good solution. The Ambassadors seem to have Bob's ear.  Try Bob Crane or Debe Maxwell, CRS   A

Jun 10, 2018 03:09 PM
Rainmaker
7,033,883
Roy Kelley
Retired - Gaithersburg, MD

There are many Ambassadors who will provide the advice you need.

Jun 10, 2018 06:35 PM
Rainer
358,089
J.R. Schloemer, CRS
Kentucky Select Properties - Louisville, KY

Never used the AR Tech Support, so I've never had dealings with any of the staff.

Jun 10, 2018 05:34 PM
Rainmaker
4,567,028
Wayne Martin
Wayne M Martin - Chicago, IL
Real Estate Broker - Retired

Quite th opposite! My last inquiry was promptly handled and I received a follow-up email

Jun 10, 2018 05:31 PM
Ambassador
4,743,483
Jeff Dowler, CRS
eXp Realty of California, Inc. - Carlsbad, CA
The Southern California Relocation Dude

As others have said you can often get solutions to any issues by asking for help in this Q and A section. There are lots of knowledgeable folks! And we have all had issues at one time or another.

Jun 10, 2018 04:40 PM
Rainmaker
576,647
Greg Large
ERA Real Solutions - Grove City, OH
A Tradition of Trust

I have not experienced a lack of quality or response from AR support. Fred Griffin and Liz and Bill Spear have provided (IMHO) some excellent suggestions as well as encouragement not to quit, i UNDERSTAND tech issues are quite frustrating but the overall value is greater than the occasional pain.

Jun 11, 2018 02:56 PM
Rainmaker
3,708,553
John Pusa
Berkshire Hathaway Home Services Crest - Glendale, CA
Your All Time Realtor With Exceptional Service

Many good responses.

Jun 10, 2018 05:38 PM
Rainmaker
4,490,321
Nina Hollander, Broker
Coldwell Banker Realty - Charlotte, NC
Your Greater Charlotte Realtor

There's been no phone support for eons. Fortunately, I haven't needed a lot of tech support, but it's not stellar.

Jun 10, 2018 03:29 PM
Rainmaker
3,986,000
William Feela
WHISPERING PINES REALTY - North Branch, MN
Realtor, Whispering Pines Realty 651-674-5999 No.

What support staff?

Jun 10, 2018 09:17 PM
Rainmaker
1,357,492
Thomas J. Nelson, REALTOR ® e-Pro CRS RCS-D Vets
Big Block Realty 858.232.8722 - La Jolla, CA
& Host of Postcards From Success Podcast

For about 2 years now.

Jun 10, 2018 07:50 PM
Rainmaker
1,708,245
Joe Pryor
The Virtual Real Estate Team - Oklahoma City, OK
REALTOR® - Oklahoma Investment Properties

I haven't tried to contact them.

Jun 10, 2018 06:35 PM
Ambassador
4,316,215
Praful Thakkar
LAER Realty Partners - Andover, MA
Andover, MA: Andover Luxury Homes For Sale

The benefits of being an ActiveRain member are far more so I'd suggest not to close your account. More so, since you are here for many years and do not want to 'undo' the Google juice you have collected over the years. Just my two cents as I understand your frustration.

Having said that, many of us are aware of the fact that AR is short-staffed now. Things can change soon.

Solution to your concerns - you can email me at Praful@iPraful.com or call me @508-314-1640- and we can go over step-by-step to find the solution to your problem.

And I am sure Bob Stewart has already noticed this thread - so you may get prompt response.

Good Luck.

Jun 11, 2018 10:19 PM
Ambassador
5,752,579
Bob Crane
Woodland Management Service / Woodland Real Estate, KW Diversified - Stevens Point, WI
Forestland Experts! 715-204-9671

No, plenty of people here to help, just have to ask.

Jun 11, 2018 08:31 AM
Rainmaker
538,444
Dave Halpern
Dave Halpern Real Estate Agent, Inc., Louisville, KY (502) 664-7827 - Louisville, KY
Louisville Short Sale Expert

I have not experienced problems, but I haven't posted pictures lately.

Jun 11, 2018 08:11 AM
Rainmaker
3,070,984
Tony and Suzanne Marriott, Associate Brokers
Serving the Greater Phoenix and Scottsdale Metropolitan Area - Scottsdale, AZ
Haven Express @ Keller Williams Arizona Realty

Liz and Bill Spear nailed this one!

Jun 11, 2018 04:39 AM
Rainmaker
1,247,354
Joyce Marsh
Joyce Marsh Real Estate LLC - Daytona Beach, FL
Joyce Marsh Real Estate LLC - Coast & Luxury

Contact an Ambassador who may have a more direct line to the top. 

Jun 11, 2018 04:20 AM
Rainmaker
801,243
Debra Leisek
Bay Realty,Inc Homer Alaska - Homer, AK

There are many reasons to stay on AR... the support system is not one of them. I dont think they even exist anymore. 

Jun 11, 2018 12:22 AM
Rainmaker
5,323,059
Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Have seen many issues with customer service over the last few years.

Jun 13, 2018 06:56 PM
Rainmaker
4,333,471
Will Hamm
Hamm Homes - Aurora, CO
"Where There's a Will, There's a Way!"

Check with Bob Crane or Fred Griffin,  I put lots of stock in both of them.

 

Jun 13, 2018 04:27 PM
Ambassador
5,218,603
Kathy Streib
Cypress, TX
Home Stager/Redesign

Liz and Bill Spear provided a thorough answer but never hesitate to contact an Ambassador. We'll do what we can to walk you through it. 

Jun 12, 2018 07:50 AM
Rainmaker
849,202
Olga Simoncelli
Veritas Prime, LLC dba Veritas Prime Real Estate - New Fairfield, CT
CONSULTANT, Real Estate Services & Risk Management

I have not experienced good support since the very early days of when I joined.

Jun 12, 2018 05:18 AM
Rainer
87,920
Jeff Perlis Prime Properties
Prime Properties - Lake Arrowhead, CA
Experience Your Own Transformation!

I just joined recently.

Jun 11, 2018 10:45 PM
Rainmaker
1,558,335
Inna Ivchenko
Barcode Properties - Encino, CA
Realtor® • GRI • HAFA • PSC Calabasas CA

yes

Jun 11, 2018 08:33 PM
Rainmaker
4,799,732
Gabe Sanders
Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales - Stuart, FL
Stuart Florida Real Estate

Sorry, you are having these issues.

Jun 11, 2018 07:44 AM
Rainmaker
4,350,159
Richard Weeks
Dallas, TX
REALTOR®, Broker

I've had no problems.

Jun 11, 2018 06:42 AM
Rainmaker
4,433,809
Gita Bantwal
RE/MAX Centre Realtors - Warwick, PA
REALTOR,ABR,CRS,SRES,GRI - Bucks County & Philadel

No idea.

Jun 11, 2018 03:49 AM