809,258
I tell them they are welcome to continue to use our website, as it is a great resource. I let them know I will not bug them and I can not interfere with their relationship with another agent but ask permission to occassionally check in with them to make sure the website is working for them and the search is set up how they want it. Then I make a note in our system and I leave them be except for that occasional check in. We have even had people tell us their agent sent them to use our website because it is a good search site and we have had agents themselves use it. I know of one licensed agent currently that logs on almost daily and they have access to the MLS! We have had many occassions where the buyer decided to quit working with their agent or their agent leaves the business and then they work with us. We had one occassion that I specifically know of where the buyers were on our site for several years and by the time they were finally ready to relocate they said their agent (who they liked and had planned to use) had moved and was no longer licensed or local. They used us because we kept in touch but didn't interfere. Also sometimes people say they are working with an agent when they are not and they just say that for fear that they will be bothered. We often ask who the agent is. If they tell us and we know them we compliment them on their choice of agent and tell them we are sure their agent will do a great job for them, and best wishes but feel free to continue to use our website. If they pause, cannot remember their agents name or pronounce it incorrectly that is generally a clue they are not really working with anybody or tied to a specific agent.-Kasey
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Debbie Reynolds, C21 P...
Clarksville, TN
-
Katerina Gasset
Provo, UT
-
Kathleen Daniels, Prob...
San Jose, CA
-
Carol Williams
Wenatchee, WA
-
Doug Dawes
Topsfield, MA
-
Bob "RealMan" Timm
Minot, ND
-
Debbie Gartner
White Plains, NY
-
Nina Hollander, Broker
Charlotte, NC
-
Dennis Swartz
Columbus, OH
-
Inna Ivchenko
Encino, CA
-
Bob Crane
Stevens Point, WI
-
Sally Lawrence
Tehachapi, CA
5,005,659
I ask them why they haven't asked their agent to provide that service to them.
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Bob "RealMan" Timm
Minot, ND
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Debbie Reynolds, C21 P...
Clarksville, TN
-
Katerina Gasset
Provo, UT
-
Kathleen Daniels, Prob...
San Jose, CA
-
Doug Dawes
Topsfield, MA
-
Lyn Sims
Schaumburg, IL
-
Wayne Zuhl
Cranford, NJ
-
Curtis Evans
Golden Meadow, LA
-
Bob Crane
Stevens Point, WI
-
Fred Griffin Florida R...
Tallahassee, FL
5,230,113
I like Fred Griffin's answer!
I say, "Thank you for letting me know! I won't reach out to you again as I don't make it a practice to poach other real estate agent's clients but, feel free to continue using my search site as long as you need. Best of luck finding your new home."
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Debbie Reynolds, C21 P...
Clarksville, TN
-
Kathleen Daniels, Prob...
San Jose, CA
-
Carol Williams
Wenatchee, WA
-
Doug Dawes
Topsfield, MA
-
Bob "RealMan" Timm
Minot, ND
-
Kasey & John Boles
Boise, ID
-
Lyn Sims
Schaumburg, IL
-
Wayne Zuhl
Cranford, NJ
-
Nina Hollander, Broker
Charlotte, NC
-
Fred Griffin Florida R...
Tallahassee, FL
382,309
I love this question! This kind of thing happens often when you are offering value to prospects. Like Kasey, I often have agents refer their clients to my YouTube channel to get information. Often, once they have reviewed what I have to offer, they make the choice to go straight to the source.
I will typically use the situation you describe to explain agency to the prospect and give them some alternatives to get the help they need.
Regardless, emailing costs me nothing, so I never delete anyone that signs up.
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Debbie Reynolds, C21 P...
Clarksville, TN
-
Katerina Gasset
Provo, UT
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Carol Williams
Wenatchee, WA
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Doug Dawes
Topsfield, MA
-
Kasey & John Boles
Boise, ID
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Debbie Gartner
White Plains, NY
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Dennis Swartz
Columbus, OH
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Debe Maxwell, CRS
Charlotte, NC
2,684,109
"I know most of the agents here in the Tallahassee area. May I ask who you are working with?"
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Bob "RealMan" Timm
Minot, ND
-
Debbie Reynolds, C21 P...
Clarksville, TN
-
Katerina Gasset
Provo, UT
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Doug Dawes
Topsfield, MA
-
Lyn Sims
Schaumburg, IL
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Peter Mohylsky, Beach ...
Miramar Beach, FL
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John Mosier
Prescott, AZ
-
Debe Maxwell, CRS
Charlotte, NC
1,543,823
I'm going to out perform their agent, that's why they are still looking, so if it's online time only, no problem. I just don't put the key in the ignition for anyone not in contract with me...exclusively.
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Debbie Reynolds, C21 P...
Clarksville, TN
-
Katerina Gasset
Provo, UT
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Sally Lawrence
Tehachapi, CA
-
Doug Dawes
Topsfield, MA
-
Debe Maxwell, CRS
Charlotte, NC
-
Bob "RealMan" Timm
Minot, ND
-
Lyn Sims
Schaumburg, IL
5,104,931
I let them know they are welcome to keep using my site as long and as much as they like. I've had people who told me they were working with another agent and really weren't, but didn't want me to "bother" them. And when they were ready they would reach out to me free and clear of any agents. I've also had buyers from out of state who technically were working with an agent on selling their home, but didn't have one here. At the end of the day, it's no real impact on my time to let the system drip them.
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Debbie Reynolds, C21 P...
Clarksville, TN
-
Katerina Gasset
Provo, UT
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Doug Dawes
Topsfield, MA
-
Ron and Alexandra Seigel
Carpinteria, CA
-
Debe Maxwell, CRS
Charlotte, NC
-
Bob "RealMan" Timm
Minot, ND
5,049,455
I would thank them for visiting and signing up, send information through the drip email as requested, and let them know I won't bug them.
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Debbie Reynolds, C21 P...
Clarksville, TN
-
Bob "RealMan" Timm
Minot, ND
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Carol Williams
Wenatchee, WA
-
Doug Dawes
Topsfield, MA
-
Nina Hollander, Broker
Charlotte, NC
-
Debe Maxwell, CRS
Charlotte, NC
3,071,489
I email them a Buyer Broker Agreement for their signature!
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Debbie Reynolds, C21 P...
Clarksville, TN
-
Katerina Gasset
Provo, UT
-
Debe Maxwell, CRS
Charlotte, NC
-
Doug Dawes
Topsfield, MA
-
Kasey & John Boles
Boise, ID
44,891
I would ask if they have a buyer broker contract signed. If not, it is free game...they cant be very happy if they are signing up on another agents website. However, I would be careful for this to not happen to me on the flipside. (Buyer speaking to other agents while I am working with him/her)
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Debbie Reynolds, C21 P...
Clarksville, TN
-
Katerina Gasset
Provo, UT
-
Doug Dawes
Topsfield, MA
-
Kasey & John Boles
Boise, ID
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Fred Griffin Florida R...
Tallahassee, FL
2,390,620
I've had other AGENTS register on my site! I'm flattered. Everyone is welcome, you never know who/when someone will want to switch horses (or Brokers) Debbie Reynolds
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Debbie Reynolds, C21 P...
Clarksville, TN
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Carol Williams
Wenatchee, WA
-
Doug Dawes
Topsfield, MA
-
Debe Maxwell, CRS
Charlotte, NC
-
Kasey & John Boles
Boise, ID
556,536
It takes me all of 3 minutes to set them up so i don't even think about it. I can't remeber how many i have converted this way seeing as so many agents are so bad at what they do.
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Debbie Reynolds, C21 P...
Clarksville, TN
-
Doug Dawes
Topsfield, MA
-
Debe Maxwell, CRS
Charlotte, NC
-
Kasey & John Boles
Boise, ID
-
Bob "RealMan" Timm
Minot, ND
1,622,432
I just observe that person. Sometime they tell they have someone they work with just to get some privacy and when they are ready, they call you.
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Debbie Reynolds, C21 P...
Clarksville, TN
-
Carol Williams
Wenatchee, WA
-
Doug Dawes
Topsfield, MA
-
Debe Maxwell, CRS
Charlotte, NC
-
Bob "RealMan" Timm
Minot, ND
5,216,409
Might ask why they registered if they are working with someone else? Periodically check to see how they are doing. You never know when they might want different representation
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Debbie Reynolds, C21 P...
Clarksville, TN
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Doug Dawes
Topsfield, MA
-
Debe Maxwell, CRS
Charlotte, NC
-
Nina Hollander, Broker
Charlotte, NC
-
Sally Lawrence
Tehachapi, CA
6,393,609
Sounds like they initiated the drip, go on and drip until they call back.
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Debbie Reynolds, C21 P...
Clarksville, TN
-
Doug Dawes
Topsfield, MA
-
Bob "RealMan" Timm
Minot, ND
-
Bob Crane
Stevens Point, WI
-
Debe Maxwell, CRS
Charlotte, NC
2,178,603
I never required registration. I don't like having to register on websites and I assume others don't either. They did have the option to opt-in to listing notifications and to contact me direct.
In your scenario, though, I'd just say I'm glad they found my website informative and feel free to come back anytime as it is constantly updated.
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Debbie Reynolds, C21 P...
Clarksville, TN
-
Debe Maxwell, CRS
Charlotte, NC
-
Sally Lawrence
Tehachapi, CA
-
Bob "RealMan" Timm
Minot, ND
1,197,152
I keep in touch just like any other lead.
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Debbie Reynolds, C21 P...
Clarksville, TN
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Doug Dawes
Topsfield, MA
-
Debe Maxwell, CRS
Charlotte, NC
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Bob "RealMan" Timm
Minot, ND
3,043,274
I would say: "So how is that working out for you?" Then he would open up.
I would also say: "Oh, so you are working with another agent. Are you in a buyer brokerage contract with your agent?"
If he says now, which 90% of the time, agents don't have the buyer sign those, I would ask him how its going, what can I do for him, etc.
The buyer is not really working with another agent if they are not in a contract to do so. It is also not against ethics, to solicit any buyer or seller that is not under contract.
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Debe Maxwell, CRS
Charlotte, NC
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Debbie Reynolds, C21 P...
Clarksville, TN
-
Katerina Gasset
Provo, UT
1,196,798
Drip, drip, drip...
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Debbie Reynolds, C21 P...
Clarksville, TN
-
Debe Maxwell, CRS
Charlotte, NC
-
Bob "RealMan" Timm
Minot, ND
716,049
No problems.... I'm cool with that. You never know...
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Debbie Reynolds, C21 P...
Clarksville, TN
-
Debe Maxwell, CRS
Charlotte, NC
-
Doug Dawes
Topsfield, MA
1,725,996
Offer value to them over what their current agent does.
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Debe Maxwell, CRS
Charlotte, NC
-
Debbie Reynolds, C21 P...
Clarksville, TN
-
Doug Dawes
Topsfield, MA
5,772,575
Debbie,
I agree with Nina Hollander
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Debbie Reynolds, C21 P...
Clarksville, TN
-
Doug Dawes
Topsfield, MA
-
Nina Hollander, Broker
Charlotte, NC
544,014
He signed up, so keep dripping unless they formally unsubscribe.
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Debbie Reynolds, C21 P...
Clarksville, TN
-
Doug Dawes
Topsfield, MA
-
Debe Maxwell, CRS
Charlotte, NC
4,800,082
I wish them luck and keep them on the drip.
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Debbie Reynolds, C21 P...
Clarksville, TN
-
Doug Dawes
Topsfield, MA
-
Debe Maxwell, CRS
Charlotte, NC
1,844,301
Why are you signed up on my site? This always amazes me.
They can stay & search all they want but some day it will come to them that their agent should be providing this.
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Debbie Reynolds, C21 P...
Clarksville, TN
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Doug Dawes
Topsfield, MA
-
Debe Maxwell, CRS
Charlotte, NC
1,712,676
With a goodbye.
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Debe Maxwell, CRS
Charlotte, NC
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Debbie Reynolds, C21 P...
Clarksville, TN
-
Doug Dawes
Topsfield, MA
911,338
Do nothing, could be a trap / tester.
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Debbie Reynolds, C21 P...
Clarksville, TN
-
Doug Dawes
Topsfield, MA
-
Debe Maxwell, CRS
Charlotte, NC
213,263
Keep them on your list until at some point they see your value and switch-or send you referrals.
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Debbie Reynolds, C21 P...
Clarksville, TN
-
Doug Dawes
Topsfield, MA
-
Bob "RealMan" Timm
Minot, ND
4,319,419
Debbie Reynolds - I'd suggest them to go to that agent's website for listings. We are not here for charity, isn't it?
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Debbie Reynolds, C21 P...
Clarksville, TN
-
Doug Dawes
Topsfield, MA
-
Debe Maxwell, CRS
Charlotte, NC
1,502,998
If that happened (assuming I put those items in place), I'd let them keep looking and getting my emails. If they see my face enough times, maybe they'll buy with me. Plus I have exclusive listings that they can ONLY buy through me.
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Debbie Reynolds, C21 P...
Clarksville, TN
-
Katerina Gasset
Provo, UT
3,587,960
Hmmm that's interesting. Doesn't your agent provide a site you can search on?
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Debe Maxwell, CRS
Charlotte, NC
-
Debbie Reynolds, C21 P...
Clarksville, TN
989,652
"Thank you, if it doesn't work out feel free to contact me" - I then prohibit them from viewing listing details
They can search all they want, but can't view details
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Debe Maxwell, CRS
Charlotte, NC
-
Debbie Reynolds, C21 P...
Clarksville, TN
5,583,278
another reason to focus on listings!! I would send them home to their agent....
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Debe Maxwell, CRS
Charlotte, NC
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Debbie Reynolds, C21 P...
Clarksville, TN
2,781,173
Choose this day in whom you will follow...is upon them. Both is not an option
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Debbie Reynolds, C21 P...
Clarksville, TN
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Doug Dawes
Topsfield, MA
3,416,038
I certainly do not call them, but keep the drip going.They may need a new agent after all some day
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Debbie Reynolds, C21 P...
Clarksville, TN
-
Doug Dawes
Topsfield, MA
7,836,169
I wish well and ask them to contact me if they need assistance in the future. I would leave them on the email list until they unsubscribe.
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Debbie Reynolds, C21 P...
Clarksville, TN
-
Doug Dawes
Topsfield, MA
2,182,552
I wouldn't nput alt of time in them , but would make contact just incase they are thinking of dumping their current agent ?
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Debbie Reynolds, C21 P...
Clarksville, TN
-
Doug Dawes
Topsfield, MA
4,272,548
Wow Debbie Reynolds that is an interesting predicament
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Debbie Reynolds, C21 P...
Clarksville, TN
4,434,127
355,039
I let the drip keep going until they stop it. I don't continue to call, but I have had someone respond to one that they were tired of their origional realtor not getting the job done.
4,936,705
5,868,554
Debbie, have this happen ALL THE TIME. Usually after they tell me they are working with another REALTOR, they do not visit again.