Frank Rubi, (Frank Rubi Real Estate, LLC)

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Scott Godzyk
Godzyk Real Estate Services - Manchester, NH
One of the Manchester NH's area Leading Agents

I would first try and get someone in my company and then i would call the listing agent, most good listing agents will understand and do it.

May 09, 2017 06:32 PM
Steve Higgins
RE/MAX Kelowna - Kelowna, BC

I formed a sort of partnership with another agent for us to cover each other in case of emergencies and vacations. That way we never have to worry our clients will always be taken care of.

May 09, 2017 06:10 PM
Debe Maxwell, CRS
Savvy + Company (704) 491-3310 - Charlotte, NC
The right Charlotte REALTOR!

I did that for a buyers' agent on Saturday - my goal is to sell my sellers' properties and if you're an agent and can't show my listing, I would love the opportunity to sell that listing...because I CAN!  ;-)

Hope all is well with your family, Frank Rubi.

May 09, 2017 08:45 PM
Bob Crane
Woodland Management Service / Woodland Real Estate, KW Diversified - Stevens Point, WI
Forestland Experts! 715-204-9671

Need to manage expectations, I would have pulled out my calendar and told them my next available appointment time and scheduled them in.

What are these children who cannot wait a day?

May 09, 2017 06:20 PM
Brenda Mayette
Miranda Real Estate Group, Inc. - Glenville, NY
Getting results w/ knowledge & know-how!

First and foremost, you did the right thing in being with your family (many agents would go to the showing!).  With the "hot-ness" of some markets I totally understand the buyer not wanting to wait...  I have a few agents to call upon as back up support in these situations.  Glad the listing agent was helpful!

May 10, 2017 04:20 AM
Fred Griffin Florida Real Estate
Fred Griffin Real Estate - Tallahassee, FL
Licensed Florida Real Estate Broker

     First, I hope that your family member is over the illness, and feeling better.

      Written Buyer Brokerage Contracts are the only way to protect your clients and your commission.  There are many listing agents out there who would legally, and arguably rightfully, write "your" buyer up, and cut you out of the deal.

May 09, 2017 08:21 PM
Dorie Dillard Austin TX
Coldwell Banker Realty ~ 512.750.6899 - Austin, TX
NW Austin ~ Canyon Creek and Spicewood/Balcones

I have backup agents to call to help in a pinch..I would do the same for them. You were lucky.not all listing agents are as helpful. I would but I know many who would not!

May 09, 2017 06:47 PM
Carol Williams
Although I'm retired, I love sharing my knowledge and learning from other real estate industry professionals. - Wenatchee, WA
Retired Agent / Broker / Property Manager

That's the way we should work together.   Always a bit safer to have a back-up agent you trust.

May 09, 2017 06:23 PM
Nina Hollander, Broker
Coldwell Banker Realty - Charlotte, NC
Your Greater Charlotte Realtor

In your shoes, I'd have called the listing agent first and asked her/him to do me a huge favor and to show the home as opposed to having my client contact them.

May 10, 2017 04:34 AM
Mick Michaud
Distinctly Texas Lifestyle Properties, LLC Office:682/498-3107 - Granbury, TX
Your Texas Lifestyle is Here!

Lucky you had such a cooperative and profesional listing agent. 

May 09, 2017 10:49 PM
Richard Bazinet /MBA, CRS, ABR
West USA Realty - Scottsdale, AZ
Phoenix Scottsdale. Sellers, Buyers & Relocations

Call one of my partners? And if you don't have partners or team members, see if you can make friends with someone from the office and exchange those sort of helpful services.

May 09, 2017 08:55 PM
Debbie Reynolds, C21 Platinum Properties
Platinum Properties- (931)771-9070 - Clarksville, TN
The Dedicated Clarksville TN Realtor-(931)320-6730

The impatience of today's buyers is appalling. How very ballsy of the buyer to call the listing agent. I would give him a talking to about how he may have given away important information or his strategy and to not do that again.

May 09, 2017 07:16 PM
Kat Palmiotti
406-270-3667,, Broker/REALTOR® - Kalispell, MT
Helping your Montana dreams take root

I have on occasion offered to find buyers another agent to assist them when I really can't be there. No one has taken me up on it yet.

When the market gets hot and people will lose out on the house if they aren't in there ASAP, it can be challenging finding someone that can get them in.

May 10, 2017 03:44 AM
shirley cicero
Continental West Realty - Livermore, CO
Northern Colorado Mountain Homes and Vacant Land

I have just recently run into that and I was honest with my buyer on what was going on. I also said if they couldn't wait I would refer them to someone. It all worked out and they waited for me.

May 09, 2017 08:43 PM
Jeff Dowler, CRS
eXp Realty of California, Inc. - Carlsbad, CA
The Southern California Relocation Dude

That's a good solution. And perhaps a call, also, to that agent, but I suspect you already did that.Not all listing agents would be that wiling to help or would consider the buyer their client.

I have also called on other agents in my office that I like and trust to help

May 09, 2017 08:09 PM
William Feela
Realtor, Whispering Pines Realty 651-674-5999 No.

If for some reason they need to see it today I would find someone to show the property

May 09, 2017 07:40 PM
Allie Angeloni
Long Realty - Oro Valley, AZ

The Listing Realtor was a huge help, and I'm so sorry to read about an unexpected family illness.  It sounds like everyone was very honest in this situation and how exciting to have a Contract in the works - Best of Luck, and I hope that your family is doing well Frank Rubi.  I love reading when people 'work together'!! 

May 09, 2017 07:01 PM
Roy Kelley
Retired - Gaithersburg, MD

You are lucky that the listing agent was willing to help you. 

May 10, 2017 05:35 AM
Gita Bantwal
RE/MAX Centre Realtors - Warwick, PA
REALTOR,ABR,CRS,SRES,GRI - Bucks County & Philadel

Glad the listing agent helped.

May 10, 2017 02:59 AM
Praful Thakkar
LAER Realty Partners - Andover, MA
Andover, MA: Andover Luxury Homes For Sale

Frank Rubi - nice to see this is working out well for you and for your clients.

Good Luck for next steps.

May 09, 2017 11:41 PM
Ruth Grainger-Starr
Gold District Realty - Cripple Creek, CO
providing AWESOME real estate adventures

Most of the time Dad covers for me and I for him. 

May 09, 2017 07:43 PM
Thomas J. Nelson, REALTOR ® e-Pro CRS RCS-D Vets
Big Block Realty 858.232.8722 - La Jolla, CA
CEO of Vision Drive Realty - Coastal San Diego

Same thing.

May 09, 2017 06:41 PM
Ryan Huggins - Thousand Oaks, CA - Thousand Oaks, CA
Residential Real Estate and Investment Properties

Frank, I would explain to the client that the unexpected family illness is preventing me from showing it.  If possible, I'd try to get another agent in the office to do me a favor and show the buyer.  Worst case a quick call to the listing agent to setup a showing is fine.  I've been on the listing agent side before, especially when hosting open houses or with HOT listings.  I just treat it like a dual agency while showing and then let the buyer go back to their agent.  It's important for the buyer to know why you can't show them, because this is where some agents try to steal your buyer.

May 10, 2017 08:22 AM
Michael Jacobs
Pasadena, CA
Los Angeles Pasadena 818.516.4393

It's always nice when to hear stories of cooperation, kindness and collaboration in our business.  Good luck with your client's transaction.

I hope all is better with your family.  

May 10, 2017 06:27 AM
Tony and Suzanne Marriott, Associate Brokers
Serving the Greater Phoenix and Scottsdale Metropolitan Area - Scottsdale, AZ
Haven Express @ Keller Williams Arizona Realty

Scott Godzyk nailed this one!

May 10, 2017 06:11 AM
Harry Norman, REALTORS® - Atlanta, GA
Associate Broker

Thanks for sharing

May 10, 2017 06:10 AM
Allan K Anglis
Certified Home Inspector The Villages area Florida

Do not discuss personal matters with clients nor say  Might, sounds like your unsure, unwilling, Never lie to a client. I would state, " That's Great", I would  love to show you that property. I need to call to set up the appointment, contact the seller's agent for availability and today would be a little difficult for me with my schedule, Would tommorrow at 9am or 11am work for you?

May 10, 2017 06:07 AM
Gabe Sanders
Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales - Stuart, FL
Stuart Florida Real Estate

I would have tried to get a fellow agent that I work with to show the property or have called the listing agent myself and explained the situation.

May 10, 2017 06:00 AM
Annette Lawrence , Palm Harbor, FL 727-420-4041
ReMax Realtec Group - Palm Harbor, FL
Making FLORIDA Real Estate EZ

It takes all of us working together to get anything done.

None of us know when calamity will knock on our door.

Take care of your family. 

The rest will work itself out. 

May 10, 2017 05:48 AM
Ron and Alexandra Seigel
Napa Consultants - Carpinteria, CA
Luxury Real Estate Branding, Marketing & Strategy


We maintained great relationships in the brokerage community.  When my father passed away, I had someone coming in from NY to look at office spaces, as well as several other appointments.  I was able to show the out of town ones, and Ron handled the rest.  If I could not have done that, I would have asked the building managers to show, or one our agents in our office,  A

May 10, 2017 05:47 AM
Harry F. D'Elia III
Avant Garde Residential Management Services - Phoenix, AZ
Investor , Mentor, GRI, Radio, CIPS, REOs, ABR

Great example real estate is a team sport

May 10, 2017 05:41 AM
Nathan Gesner
American West Realty and Management - Cody, WY
Broker / Property Manager

I'm glad that worked out for you, Frank.

May 10, 2017 05:23 AM
Wayne Martin
Wayne M Martin - Chicago, IL
Real Estate Broker - Retired

Would have called the lisitng agent if I were unable to show and had no one who could fill in for me. Why was the customer so insistent? Good luck!

May 10, 2017 05:21 AM
Frank Rubi
Frank Rubi Real Estate, LLC - Metairie, LA

Allie, thanks for your thoughts. I was able to write the contract, and I believe everyone is happy.

May 10, 2017 05:06 AM
Lyn Sims
Schaumburg, IL
Real Estate Broker Retired

I think your buyer has a problem that he couldn't wait ONE DAY? Kudos to the agent but still, your buyer is someone to watch out for.

May 10, 2017 05:04 AM
Will Hamm
Hamm Homes - Aurora, CO
"Where There's a Will, There's a Way!"

I have a back up to help me, I do it for them all the time.


May 13, 2017 05:52 AM
Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

I have had that too, and sometimes the listing agent is not so cooperating, and will opt to not pay you.    Be sure to get that in writing.

May 12, 2017 10:20 AM
Sandy Padula & Norm Padula, JD, GRI
HomeSmart Realty West & Florida Realty Investments - , CA
Presence, Persistence & Perseverance

I am fortunate to have agent partners to step in here and in Florida

May 11, 2017 06:39 AM
Diana White-Pettis
Bennett Realty Solutions - Upper Marlboro, MD
GRI, CDPE, CNE, WHC Upper Marlboro Homes for Sale

I would ask one of my close Realtor partners to show the property if possible.  It was a great thing that the listing agent stepped up and helped your client.

May 10, 2017 07:44 PM
Les & Sarah Oswald
Realty One Group - Eastvale, CA
Broker, Realtor and Investor

Glad everything worked out in your situation. I would have called the LA directly and explained your emergency. Most listing agents are cooperative.

May 10, 2017 01:25 PM
Jennifer Mackay
Counts Real Estate Group, Inc. - Panama City, FL
Your Bay County Florida Realtor 850.774.6582

Another reason I have a team to help

May 10, 2017 01:03 PM
Barbara Todaro
RE/MAX Executive Realty - Happily Retired - Franklin, MA
Previously Affiliated with The Todaro Team

we have done that many times with our listings....we are fully prepared and expect to co-broke on every listing.... it's the clean deal.... we show the property and we have written the offer if the buyer's agent is not available.... we did one deal start to finish and kept the buyer's agent in the loop.... mail the commission check to her....  WE LISTED THE PROPERTY WHEN THE NEW OWNERS WANTED TO SELL!!! well worth the effort....

May 10, 2017 11:57 AM
Kathleen Daniels, Probate & Trust Estate Specialist
KD Realty - 408.972.1822 - San Jose, CA
Probate Real Estate

I'd show the property. As the listing agent that is part of my job. Why not help a fellow real estate agent. We all need help from time to time. 

May 10, 2017 08:49 AM
Olga Simoncelli
Veritas Prime, LLC dba Veritas Prime Real Estate - New Fairfield, CT
CONSULTANT, Real Estate Services & Risk Management

Glad it worked out; no back up? You could've asked the LA to help too.

May 10, 2017 07:49 AM
Bob "RealMan" Timm
Ward County Notary Services - Minot, ND
Owner of Ward Co Notary Services retired RE Broker

It's nice to work with good agents like the one that helped you out, it helps restore our faith in humanity.

May 10, 2017 07:32 AM
Richie Alan Naggar
people first...then business Ran Right Realty - Riverside, CA
agent & author

The show must go on....I remember Lou Costello of Abbot & Costello fame doing a live skit when he was told his kid drowned in a pool. The show went on and in the entertainment industry, that is like getting a purple heart. From another point of view, I had a potential client text me when I had the flu. I told him so as I wasn't clear-headed & was sleepy. He insisted on discussing his property and how to proceed I rose to it. Consider all this

May 10, 2017 07:31 AM
Kasey & John Boles
Jon Gosche Real Estate, LLC - - Boise, ID
Boise & Meridian, ID Ada/Canyon/Gem/Boise Counties

There are three of us that work closely together. Between us usually one of us can make the appointment. Sounds like that listing agent is a reputable agent. -Kasey

May 10, 2017 07:30 AM
Michael Setunsky
Woodbridge, VA
Your Commercial Real Estate Link to Northern VA

Frank Rubi I don't think your client should have gone around you to the listing agent. Since they did, it was good the listing agent was cooperative. It doesn't always happen that way. Good luck with your offer.

May 10, 2017 06:42 AM