Kenzi Hansen - it's simple. It's the relationship between the consumer and a professional.

We have a disclosure to give them and go over it.

Kenzi,

What Dorie Dillard said.  A

the obligation to represent another's interests above yours, to do what they instruct you to do with confidentiality, accountability, loyalty, and obediance 

There's an app for that!  In DC and Maryland, we have required forms that do it for us.

Ther work relationship between client and agent.

That is layman's term

I give them the consumer notice that explains it.

This is a question that has now popped up virtually daily... asked and answered. And agency can differ from one state to another.

Acting as your Agent, Representative, or Advocate.

I would ask the broker this one

It is my authorization to professionally represent them

Give them the State (of Florida) disclosures.

I do not explain agency or use the work agency.

I DO inform of my duties and responsibilities to those who hire me.

Avoiding real estate gobbly gook is a good idea.

Good question, Kenzi.  Lots of excellent answers here.  Good luck in Utah.

Representation

It depends on the context of the word "agency".

I am your agent meaning I work for you.

I would google it with them and the explain it.

I let them know it is the expected and required duties of all parties in the business relationship.

Standing in for another

Kenzi Hansen The relationship between a client and a Broker to represent their best interests.

Dorie Dillard nailed this one!

A fiduciary relationship where the agent represent the client.

Agency is the relationship between two parties, the consumer and service provider. 

Who represents who in a real estate transaction.  

everyone deserves to have proper representation and that's what agency is about....providing representation to one side....buying side or selling side.... dual agency is representing no one...

Review the form that you have for their signatures.