I was on hold the other day with a local brokerage.  They had a radio station playing while on hold and it was playing a commercial for a rival local office -  pretty funny!

I never call my office - no need. I work at home and anyone I need to call in the office, like my broker, I contact directly. But it's an interesting question...wonder what callers hear?

If you were calling me, it would be my cell and there is no music or hold in there. In my office there is no music as well.

Paul S. Henderson, REALTOR®, Broker, Tacoma Washington - it's a great day at Keller Williams... A great affirmation every time someone calls....

I don't think we even have background music at my office!  I'll have to listen next time I call.

I know what you mean on these in our office.

I would prefer not to record any of these or listen to them, best to go straight to a person or voicemail.

My office line is my cell phone.  No music.

No hold here ... no music.  I answer or they get voice mail ... and I do return calls. 

    We went to an upscale restaurant the other day, they were playing rap music.  I am thinking, "the manager is not here today".   I asked the hostess about changing it; she said it was Pandora, she didn't know how to change it (yeah, sure).  We walked out and went somewhere else for lunch.

I'm not a big fan of music or advertising when on hold.  And, not a big fan of being on hold either.

I believe that our managing broker does that.

i do

No one calls my office when looking for me - they just call my cell which has no music. I don't think my office has music either but I don't remember being placed on hold so maybe they do.

We have a receptionist who checks to see if there are any overnight voicemail messages but I haven't received one of those in years. I'm sure the "hold" music comes from corporate - never thought about it.   I have a direct line on my desk which is forwarded to my cell.   

Paul,

I hate it, and the worst offender in town in our cable provider, Cox.  You are on hold annoyed that the Internet is fluctuating, and they are trying to sell you HBO for $5 a month as a special.  Music is not a favorite either, but I will take it over as long as it is no seasonal stuff or rap over commercials.  A

You know I never really noticed LOL

NO music while holding is my current take. No holding is my primary point and messages in this day and age are questionable. Contact is in...not out

one would get directed to the agent for whom the message was for and/or leave a general message....

We do not have to deal with these distractions.

Never a fan of music on hold! Too loud, too soft and mostly bad selections!

We have this serivce outsourced.  They change the music on a regular basis.  We also received an email when there is a new message.

All calls go to me, i answer most and when online or busy , there is no music just straight to voice mail where i answer when free. 

You just made me remember that it sounds awful ..... thanks.

The music on hold does need to be checked on a regular basis.

Praful Thakkar nailed this one...

No VM other going to cell phone. Virtually phone less big office. The phones are VOIP type.

I guess the manager selects the music.

If anyone calls the office direct and the phone isn't picked up by the receptionist, it goes to voice mail, which she checks anytime she comes back to her desk. All calls to agents are transferred to agents' cell phones and I don't know that I've had a call transferred to me more than 3 times this year. The only number I have on my cards, signs, ads, marketing, etc. is my cell phone.

I personally like smooth jazz music in the office.

The office staff that have been delegated this task.