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Michael J. Perry I use Docusign and before sending the document over for signature, I send a draft and let the client read it and ask questions. Once they are comfortable and understand the documentation, I will send it out for signature via Docusign.
Anthony Acosta - ALLAT...
I've not really noticed this myself, however I go over the agreements with my clients in detail over the phone when using docusign.
Panama City, FL
95% of mine are Docusign as a buyer & listing agent since roughly 2011.
I do not worry about another agents client unless they raise red flags.
I do explain my Documents for Docusign, live in person, the first time we write an offer, after that, I know I explained it, Docusign the rest, and encourage them to ask questions beyond my orientation as we go.
Michael, I use docusign about 90% of the time now for my documents. I have clients sit and sign is if there is concern of understanding the purchase agreement. By the time my clients get to the point of making a offer we have cover the process and the paperwork several times. To answer your question, yes more than 60% of documents are esign.
Nina Hollander, Broker
I don't have a concern. I cover essential parts of the documents with my clients in advance and they always call me before signing if they have any questions about any aspect of the document.
Anthony Acosta - ALLAT...
I dont know, but it is much easier to examine and explain something when you can spread it out on the desk rather than seeing small bits of it on a tablet.
Stevens Point, WI
Michael J. Perry - I am fine - so far.
Though you are right - it does need improvements....
I can absolutely believe that nothing is explained...
again, so thankful I'm not dealing with that any longer!!!
I bet you are right. When you do it remotely you have to think there is something they are not understanding and they are signing anyway. I always include an email asking them to read carefully and to contact me with any questions. We have reviewed the details before the document was prepared but even when sitting in front of a buyer I don't think they fully understand when reviewing it.
When I was in the courtrooms for 2 decades, the Judges used to ask if people read the contracts they signed. Small print, excessive pages, being in a hurry & legalese talk even when signed is not understood. Today, lay people do as they are told & sign or initial as instructed.
We always go over them by phone after sending a pdf of the document first by email. First time home buyers? That first offer is always going to be in the office in person unless there are circumstances that warrant doing something differently.
Choir here - everyone goes over everything. Obviously. But, yes. It is very apparent sometimes others have no idea what the contract states. It's sad.
I do this myself. In some cases I have represented people out of the country, out of the area, or an hour away from me. This works for most of my clients, but I always ask them if they'd like to meet in person. At the very least, I ask them to review, ask questions, and then we can go over it on the phone.
I have said the same thing and it is obvious when terms and dates are often missed.
That's a good point that I've wondered myself. Basically it's a sign here - initial there kind of situation.
Going thru the contract might becoming extinct.
I do not know what other agents discuss with their clients.
Once again, I'm channeling Susan Emo as I keep my eyes on my own agreements and my own clients.
I prefer to sit down with them when they sign.
At a class for our econtracts, they said most agents are just sending over the contracts now and not going over them. That is very scary, and leaves them open for a law suit!
I am concerned no more so than those signed in person. Just because they are physically signed it doesn't mean they were gone over as thoroughly as they should be.
I alwsys send them the pre-docusign zip for copy and go over it with them. Then once they understand, I throw it all into Docusign. And I think you are right.
I have noticed that also. I prefer to use pen and paper. Sending documents online, even if I explain .. I don't think all clients really understand everything.
I have discussed the contract and sent copy in advance. Sometimes it's the only way to communicate. No problems yet.
I enjoy the neatness of docusign just don't use it often.
I use only digital signatures since it is extremely convenient for all parties involved. I send forms in email first, when everything discussed, corrected and approved, I submit for a digital signatures.
The client can review and call to ask questions. Most clients I work with understand the documents. I've only had one ask questions during the review process.
I have only seen a few but that is my concern and don't use it
I'm not sure, if signing in person, that the customer is explained the contract any better.
Tried to sign a account e-signed to transfer from 1 account to another.
It was REJECTED....
Hi Michael - We only use docusign for contracts after we have sat down with the clients and walked them through it. But in our hot market, it often takes several tries, so the rest of them are usually docusigned.
I send 99.9% of listing agreements for electronic signatures. First I send as a PDF for review, if they have questions or need changes to let me know. Then the electronic goes for e-signing.
Think Lyn Sims has summed it up well!
I use approached explained by Anthony Acosta for my clients. Not so with some of the co-op agents. This is also topic in my real estate pre-license, CE and training classes.
That is a thought...what makes you suspicious ?
100% of our clients sign using DocuSign - even Short Sales - once we have a contract then we get "wet" signatures if the lender requires it.
All documents are reviewed with the client via GoToMeeting prior to signing...
I have not experienced this problem.
Our practice is to:
Send all docs in draft for review.
Go over together to clarify.
THEN tab for e-sigs.
There is room for 'skipped steps', esp. with unsophisticated consumers, so we explain till they get it.
I use docusign frequently but only when appropriate to the client. Many of my clients have been "down this road before" so they are familar with the documents. We also have an attorney review period - - and that's really where they need to receive their education. After all, while we're allowed to complete the docs, it is made quite clear that we are not attorneys. ;)
We use authentisign at about 95%.
All the contracts are in a folder and gone over at the initial meeting.
Before any signing we discuss the contract and answer any questions.
Mostly great for the releases and countersigns.
I use Docusign a lot, but I send my clients a draft of each agreement for their review and answer any questions they may have before I send the final version to them for signature. I trust that most professional agents do the same.