1,048,830
Unfortunately, this seems to be the norm anymore with buyers and sellers.
I'd grab her by the throat and have a little 'come to Jesus' meeting with her, and get her to the closing table.
Oh, wait, you said elbow . . .
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Kathleen Daniels, Prob...
San Jose, CA
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Candice A. Donofrio
Fort Mohave, AZ
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Nina Hollander, Broker
Charlotte, NC
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Diana Zaccaro Broker A...
Cocoa Beach, FL
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Allen M.
Los Angeles, CA
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Bob Crane
Stevens Point, WI
2,837,612
Gentle on the approach then to finish what you have started. Earn the pay
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Pete Xavier
Pacific Palisades, CA
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Susan Laxson CRS
La Quinta, CA
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Richie Alan Naggar
Riverside, CA
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Dan & Laurie Pittsenba...
Bellingham, WA
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Nina Hollander, Broker
Charlotte, NC
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Allen M.
Los Angeles, CA
392,968
In our market a mid 5 figures is a good commission so I would stick with her. I find that often educating the buyer is one of the most important things we as Realtors have to do everyday.
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Nina Hollander, Broker
Charlotte, NC
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Diana Zaccaro Broker A...
Cocoa Beach, FL
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Susan Emo
Kingston, ON
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Pete Xavier
Pacific Palisades, CA
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Anna Hatridge
Farmington, MO
2,810,604
Hi Allen - For a mid-5 figure commission check, unless there's a decimal point in there, we're not dumping her unless she's over the line on legality or ethics. Otherwise, we'll just struggle through and do the best we can helping her.
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Kathleen Daniels, Prob...
San Jose, CA
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Nina Hollander, Broker
Charlotte, NC
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Diana Zaccaro Broker A...
Cocoa Beach, FL
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Pete Xavier
Pacific Palisades, CA
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Anna Hatridge
Farmington, MO
1,095,940
Define 'rogue'.What are the symptoms?
If you can document and deflect risk . . . close her.
If she is gonna land you in court . . . close her, then have her whacked. Or refer her. 50k goes fast when paying atty fees.
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Nina Hollander, Broker
Charlotte, NC
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Mimi Foster
Colorado Springs, CO
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Pete Xavier
Pacific Palisades, CA
1,259,458
You do what you have to do to make a living. Who says re is trivial and easy?
Why 90% agents are dropping out if it is a cinch?
11 years still going strong
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Nina Hollander, Broker
Charlotte, NC
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Grace Hanamoto
Sunnyvale, CA
2,703,077
How Rogue? Is she going to call you and say, "I looked at houses yesterday without you... I found one I liked, I called the Agent on the sign and they wrote an offer for me"?
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Dan & Laurie Pittsenba...
Bellingham, WA
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Nina Hollander, Broker
Charlotte, NC
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Mimi Foster
Colorado Springs, CO
2,296,395
You've waited too long to educate her on who the expert is. Tell her it's her job to let you know what she wants, and it is your job to make it happen!
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Dan & Laurie Pittsenba...
Bellingham, WA
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Nina Hollander, Broker
Charlotte, NC
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Susan Emo
Kingston, ON
613,494
You have to "guide' them before they become a client.
The amount of commission should never be your guide.
A buyer will never respect you until you sit down with them for a "real world" counseling session, and they see your value. That is the time to set the expectations and boundaries.
Eve
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Pete Xavier
Pacific Palisades, CA
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Allen M.
Los Angeles, CA
1,466,257
Allen M. From your definition below in Candice A. Donofrio 's answer, I would dump them and move on. You will never get anywhere with this type of client. Life is too short to waste your time.
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Candice A. Donofrio
Fort Mohave, AZ
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Dan & Laurie Pittsenba...
Bellingham, WA
4,434,227
I have patience to deal with clients most of the time. If I can't I would refer them
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Dan & Laurie Pittsenba...
Bellingham, WA
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Nina Hollander, Broker
Charlotte, NC
8,114,044
You cope with all sorts of situations in this business.
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Dan & Laurie Pittsenba...
Bellingham, WA
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Nina Hollander, Broker
Charlotte, NC
4,321,985
Allen M. - commission should not decide what type of buyers or sellers you want to work with!
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Dan & Laurie Pittsenba...
Bellingham, WA
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Nina Hollander, Broker
Charlotte, NC
3,986,423
I have very few issues like this
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Dan & Laurie Pittsenba...
Bellingham, WA
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Nina Hollander, Broker
Charlotte, NC
6,652,057
Some people need to be educated, and a few need to be fired.
Teach her how to behave first, if that does not work then decide if you want to work with her anymore.
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Diana Zaccaro Broker A...
Cocoa Beach, FL
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Bob Crane
Stevens Point, WI
321,664
Don't think I would drop her at this point. If they are being difficult have a discussion. If they are causing ethic issues - explain it to them. Educate her. With all this social media and the Internet many clients believe they can do whatever then relay that to you. We are the professionals. Depending on what's she is doing, email her some articles and point it out very nicely. Good Luck.
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Dan & Laurie Pittsenba...
Bellingham, WA
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Nina Hollander, Broker
Charlotte, NC
469,575
Depends on how many mid 5 figure commissions you may miss if this one is costing you too much time and or frustration. I recommend educating her and that by following protocols you will help her get the best deal and breaking protocols will not help but hinder the process. Stick with her and get her through and you'll both be happy in the end.
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Nina Hollander, Broker
Charlotte, NC
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Susan Emo
Kingston, ON
3,210,134
Well that depends on her reaction when I try to help her make good for her choices.
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Dan & Laurie Pittsenba...
Bellingham, WA
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Allen M.
Los Angeles, CA
1,534,054
5,774,084
Allen,
Go with the flow, they are not going to really listen to you at this price point, unless you have really established your expertise and your savvy from the get go. A
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Pete Xavier
Pacific Palisades, CA
5,170,348
You never know how many referral you will get from her.
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Allen M.
Los Angeles, CA
3,417,909
I cannot say it any better than Mimi Foster - it is my job to help my client get what they want even when they are standing in their own way of getting it. Unless of course, as Dick Greenberg mentions, it is not a legal means to obtain it.
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Pete Xavier
Pacific Palisades, CA
5,242,381
I like Carol Williams answer! You do have to educate her upfront and lead her through the process. This is what we do and why 90% leave the industry!
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Allen M.
Los Angeles, CA
3,074,289
regardless of the commission amount - stick to your process that you know works...
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Dan & Laurie Pittsenba...
Bellingham, WA
4,713,845
It depends.
How rogue she is?
How she reacts when we have the "talk".
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Dan & Laurie Pittsenba...
Bellingham, WA
1,748,677
We give them out as referrals
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Dan & Laurie Pittsenba...
Bellingham, WA
921,504
Don't get married to the outcome.
Stay focused on the process, the method.
Then you avoid the situation or relative ethical compromise that comes with being married to the outcome identified as five figures.
If the figures alter your compass, there really is not a question here.
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Dan & Laurie Pittsenba...
Bellingham, WA
919,313
Most buyers are difficult and the payout is not always as promising. My advice is to manage/mitigate the situation as best you can and stick with it.
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Dan & Laurie Pittsenba...
Bellingham, WA
5,277,607
I can't say I've really encountered such a rogue buyer in 24 years. A commission like that would be hard to give up.
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Dan & Laurie Pittsenba...
Bellingham, WA
5,450,521
Buyers are liars! Take a deep breath, count to 10, and start again!
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Dan & Laurie Pittsenba...
Bellingham, WA
537,185
refer her out asap. i refer any client who is remotely difficult.
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Dan & Laurie Pittsenba...
Bellingham, WA
5,980,580
I would definitely sit down with her and have a conversation to corral her into a more manageable situation.
21,291
I recently bought property in another state and was probably categorized by the agent as a "rogue" buyer because, frankly, I know what I want, but being unfamiliar with the area, I needed a lot of help.
The first agent had told me "hey, I showed you 7 homes, you don't like any of them?" attitude and he blew me off, saying I was difficult. I never asked him to show me 7 homes, but I asked him to help me FIND homes that met my goals. He never explained areas or territory to me and never helped me hone in on good locations--HE decided (not I) that dragging me around to various locations and expecting me to choose a home in the manner of chucking a dart at a board was appropriate when it was not, so I understand how this could happen.
Truth be told, anytime I've run into an agent that called a client "difficult" or "rogue" I've found that the agent failed to truly determine the clients needs, goals, and concerns. As a result, both are spinning the wheels finding a home and then closing the transaction.
Unless a client is totally bonkers (and there are those out there), difficulty with a client is a signal that you, as the salesperson, need to reassess and realign tactics to answer unmet needs.
4,800,282
3,763,935
You need to perfect your, "OK, Lulu! This is not working!" script. And remember that all of these folks have one common denominator - they are all working with you!
824,029
I seem to work better with a gentler approach and more logical persuasion. The commission is worth guiding her down the path to the closing.
By the way, I would think that many of the responders would want this to be a "Members Only" question, otherwise some of the answers will scare potential clients away.
5,584,178