John Mosier, Prescott's Patriot Agent  928 533-8142 (Realty ONE Group Mountain Desert)

Spam prevention
Candice A. Donofrio
Next Wave RE Investments LLC Bullhead City AZ Commercial RE Broker - Fort Mohave, AZ
928-201-4BHC (4242) call/text

Dotloop sucks on multi levels - can you not use one of the other 2 I can think of offhand in AZ (Docusign or the other one that comes via Zipforms?)
No problem with 10 people with the same address.
I would, otherwise in your situation, have a Fedex account or overnight via local Staples, Officemax etc . . . and charge the buyer/seller for me overnighting with return. Watch how quickly they acquire email. LOL!
I have MULTI clients over 70 . . . NO ONE has a problem with Docusign, btw.

Mar 07, 2016 05:55 AM
Ryan Huggins - Thousand Oaks, CA - Thousand Oaks, CA
Residential Real Estate and Investment Properties

If post mail isn't reliable, then DHL or FedEx.  If local, drive to them.

Mar 07, 2016 07:37 AM
David Gibson CNE, 719-304-4684 ~ Colorado Springs Relocation
Colorado Real Estate Advisers LLC - Colorado Springs, CO
Relocation, Luxury & Lifestyle residential

Other than overnight, is there an agent near them that could help you by having the client come to that agents office. It would be helpful to have a pro on that end. It would cost a little but might be worth it.

Mar 07, 2016 07:20 AM
Jeff Pearl
RE/MAX Distinctive / LIC in VA - Lovettsville, VA
Full Service Full Time Realtor

I have worked with several elderly people who don't have email. Each is different. But you can't force dot loop or any other technology on them. I go in person, or Fed Ex everything. sometimes I can fax to a nearby UPS or Office Depot, etc, and they pick up and fax back from there. Once I used a Library. You just have to be patient and flexible with some people.

Mar 07, 2016 06:25 AM
Certified Mobile Notary Signing Agent - Smith Mountain Lake, VA
Highest Ranked Certified Mobile Notary in Virginia

I use post office Direct Mail, telephone and often personal contact to interact with a local religious community that uses minimal modern technology.  Sometimes it is actually nice to go "Old School" like I did in my early years  

Mar 07, 2016 06:05 AM
Mary Yonkers
Alan Kells School of Real Estate/Howard Hanna Real Estate - Erie, PA
Erie/PA Real Estate Instructor

John Mosier The old fashioned way is the only way to work with my sister & brother-in-law.  She has a dumb cell phone but no email; he does answer the house phone and will 'talk your leg off' as he is the original 'people' person.

Good luck at your new brokerage

Mar 07, 2016 05:18 AM
Sam Shueh
(408) 425-1601 - San Jose, CA
mba, cdpe, reopro, pe

Fex EXpress overnight mail. That was the way to handle transactions before the invention of WWW.


Mar 07, 2016 05:17 AM
Sandy Padula & Norm Padula, JD, GRI
HomeSmart Realty West & Florida Realty Investments - , CA
Presence, Persistence & Perseverance

Telephone, or carrier pigeon.

Mar 07, 2016 10:18 PM
Michael Jacobs
Pasadena, CA
Los Angeles Pasadena 818.516.4393

I had a client who did not have a computer, nor email or cell phone.   Communication was over a land line and in person.

Obviously, your situation is different.  

I believe DocuSign addresses the issue of one email address/two parties.

Without email, you may be limited to USPS Express Mail or one of the private providers.   


Mar 07, 2016 10:00 PM
Anthony Acosta -
Harry Norman, REALTORS® - Atlanta, GA
Associate Broker

Have not had that as a problem so far.

Mar 07, 2016 09:22 PM
Tony and Suzanne Marriott, Associate Brokers
Serving the Greater Phoenix and Scottsdale Metropolitan Area - Scottsdale, AZ
Haven Express @ Keller Williams Arizona Realty

Give the clients a fax machine.

Mar 07, 2016 08:40 PM
Michael Thacker - Re/Max Real Estate Center - Louisville
Re/Max Real Estate Center - The Thacker Group - Louisville, KY
Your best friend who just happens to be a Realtor

That would be painful since email is so prevalent these days. However I would accommodate them with a smile! 

Mar 07, 2016 06:42 PM
Rose Mary Justice
Synergy Realty Pros - Dandridge, TN
Synergy Realty Pros

If they are out of the area, I usually send a fax to their bank.  They are most comfortable with sending it to someone they trust in their hometown.  If they are local I have them come by the office or I sometimes meet them at their home or a neutral place.

I have worked with lots of these folks.

Mar 07, 2016 09:50 AM
Debbie Laity
Cedaredge Land Company - Cedaredge, CO
Your Real Estate Resource for Delta County, CO

With them being out of the area, that makes it more difficult. I would use FedX overnight to send docs. 

Mar 07, 2016 07:11 AM
John Meussner
Mortgages in AZ, CA, CO, DE, FL, GA, IN, MD, MN, MT, NC, NJ, NV, OK, OR, PA, SC, SD, TN, TX, UT, VA, WI - Fair Oaks, CA
#MortgageMadeEasy Fair Oaks, CA 484-680-4852

I try to help people as best I can - I've helped many clients set up a gmail account, and when all else fails, delivery by hand or directing them to a local office center works.

Mar 07, 2016 07:03 AM
Hella M. Rothwell, Broker/Realtor®
Carmel by the Sea, CA
Rothwell Realty Inc. CA#01968433 Carmel-by-the-Sea

Have them find out where their nearest Kinko's or similar is located. That way you can fax back and forth. Some of my clients who are off the grid do that. If they only have one email? Set up a Gmail or similar account for them; then tell them how to go in and change the password to make it theirs.  Just make it easy for them and they won't resist. I certainly wouldn't pass up making them a client just because of that.

Mar 07, 2016 06:47 AM
Bob "RealMan" Timm
Ward County Notary Services - Minot, ND
Owner of Ward Co Notary Services retired RE Broker

I agree with Sam Shueh , Fed-Ex or some other overnight service.

Mar 07, 2016 06:36 AM
Jeff Dowler, CRS
eXp Realty of California, Inc. - Carlsbad, CA
The Southern California Relocation Dude

If local we meet in person for any document signing. If a distance I use overnight mail. You get pretty used to the ease of elecronic signatures and then when you have to go back to the basics it's a challenge, and more time consuming. You do what you have to do

Mar 07, 2016 05:47 AM
Raymond E. Camp
Ontario, NY

Sounds like it is time for FEDEX, docu-sign or good old snail mail.

With Staples, UPS outlets  and other outlets they should be able to get to a FAX machine.

Mar 07, 2016 05:18 AM
Ron and Alexandra Seigel
Napa Consultants - Carpinteria, CA
Luxury Real Estate Branding, Marketing & Strategy


I have never had FEDEX lose a document, and they can deliver first thing in the morning.  Some of our clients have used planes to deliver their documents, etc.  You can also fax documents to their local UPS or Fed EX or their bank...A

Mar 07, 2016 05:18 AM
William Feela
Realtor, Whispering Pines Realty 651-674-5999 No.

Depending on distance we travel.  Meet in the middle

Mar 09, 2016 12:21 AM
Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Have not seen Dotloop, we have CTM e-contracts, but would still have issues with only one email.    I have a client right now with no computer or email, and have to go back to the dark ages - get ink signatures.

Mar 08, 2016 10:50 PM
Olga Simoncelli
Veritas Prime, LLC dba Veritas Prime Real Estate - New Fairfield, CT
CONSULTANT, Real Estate Services & Risk Management

That's a tough one, we've become addicted to email, etc.; even faxes are considered quite obsolete. All I can recommend is overnight shipping if you are not near your clients, but it's costly; you would need to figure out who pays.

Mar 08, 2016 02:38 AM
John McCormack, CRS
Albuquerque Homes Realty - Albuquerque, NM
Honesty, Integrity, Results, Experienced. HIRE Me!

Listed one yesterday the old fashion way.  In person and on paper with pen.

Mar 07, 2016 11:03 PM
Gita Bantwal
RE/MAX Centre Realtors - Warwick, PA
REALTOR,ABR,CRS,SRES,GRI - Bucks County & Philadel

I go to their house in person for signatures or if I know a remax offuce close by I call the office and reqest a favor. My clients have also gone to Staples to fax.

Mar 07, 2016 10:00 PM
Roy Kelley
Retired - Gaithersburg, MD

By phone, mail and face to face contacts.

Mar 07, 2016 09:54 PM
Bob Crane
Woodland Management Service / Woodland Real Estate, KW Diversified - Stevens Point, WI
Forestland Experts! 715-204-9671

I have lots of these, and we still rely on the USPS for these folks.

Mar 07, 2016 07:59 PM
TeamCHI - Complete Home Inspections, Inc.
Complete Home Inspections, Inc. - Brentwood, TN
Home Inspectons - Nashville, TN area - 615.661.029

 Go back to the old-fashioned method – hand deliver.

Mar 07, 2016 06:03 PM
Inna Ivchenko
Barcode Properties - Encino, CA
Realtor® • GRI • HAFA • PSC Calabasas CA

I have no idea.........., since I had only one local client 80+ y.o. without email/fax and i had to drive there for every signature.

Mar 07, 2016 05:28 PM
Joe Petrowsky
Mortgage Consultant, Right Trac Financial Group, Inc. NMLS # 2709 - Manchester, CT
Your Mortgage Consultant for Life

Good morning John. I have this situation many times, have it going on right now. The Realtor has been a great help, scanning the necessary documents to me.

Mar 07, 2016 04:39 PM
Kathleen Luiten
Resort and Second-Home Specialist - Princeville, HI
Kauai Luxury Ocean Home Sales

My market is mostly sales involving out of state principles. On the rare occasions when one is without email or fax we are often able to get them to open an email account. Otherwise we rely on FedEx rather than snail mail.

Mar 07, 2016 04:10 PM
Praful Thakkar
LAER Realty Partners - Andover, MA
Andover, MA: Andover Luxury Homes For Sale

John Mosier it's all about them, isn't it?

Recently I drove to my client's place just to get the signature on the offer!

Whatever it takes.

Mar 07, 2016 03:10 PM
Diana Dahlberg
1 Month Realty - Pleasant Prairie, WI
Real Estate in Kenosha, WI since 1994 262-308-3563

If my client does not use a fax or email I meet them at their house or a local coffee shop or have them come to my home/office and we do business there the good old fashioned way, that still works!  I work real estate according to each client.

Mar 07, 2016 12:38 PM
Tammy Lankford,
Lane Realty Eatonton, GA Lake Sinclair, Milledgeville, 706-485-9668 - Eatonton, GA
Broker GA Lake Sinclair/Eatonton/Milledgeville

Overnight mail.  

Mar 07, 2016 11:53 AM
Mark Don McInnes, Sandpoint-Idaho
Sandpoint Realty LLC - Sandpoint, ID
North Idaho Real Estate - 208-255.6227

With great difficulty.  Mark

Mar 07, 2016 11:42 AM
Patricia Kennedy
RLAH@Properties - Washington, DC
Home in the Capital

Maybe you'll need to start doing things the old fashioned way - in person!

Mar 07, 2016 11:16 AM
Jack Lewitz
Exit Strategy Realty - Evanston, IL

Hopefully they have a phone and car and can come to my office. Oops I see you work with out of state clients I guess your Sh-- out of luck.  I guess you can use pigeons.

Mar 07, 2016 10:20 AM
Debbie Reynolds, C21 Platinum Properties
Platinum Properties- (931)771-9070 - Clarksville, TN
The Dedicated Clarksville TN Realtor-(931)320-6730

I have the client locate a friend or business center that they can use to get documents sent to and they can also send from. Also I ask if they have a smartphone because many of the esigning systems can be done on a phone and surprisingly many folks have them and don't have computers.

Mar 07, 2016 10:07 AM
James Dray
Fathom Realty - Bentonville, AR

Dot loop is simple once you get the hang of it.  I'll respond to your post tomorrow morning..

Mar 07, 2016 10:03 AM
Melissa Jackson REALTOR
Trinity Premier Properties - Azle, TX
Helping You Make The Right Move

I meet with them in person and lots of phone conversations.  As few trips as necessary.  I will do whatever it takes to make my clients comfortable.

Mar 07, 2016 09:58 AM
John Pusa
Berkshire Hathaway Home Services Crest - Glendale, CA
Your All Time Realtor With Exceptional Service

John Mosier An interesting question.

Mar 07, 2016 08:47 AM
Fred Griffin Florida Real Estate
Fred Griffin Real Estate - Tallahassee, FL
Licensed Florida Real Estate Broker

    I have sent or received maybe two Faxes since 1993.  I had to go the UPS Store or Kinko's, because I do not have a FAX machine.


Mar 07, 2016 08:12 AM
Michael Setunsky
Woodbridge, VA
Your Commercial Real Estate Link to Northern VA

John Mosier If they don't have email, they probably not be agreeable to other technologies. What did we do before email? We communicated by telephone and got into our car to deliver documents. 

Mar 07, 2016 06:59 AM
Allie Angeloni
Long Realty - Oro Valley, AZ

We have clients out of AZ that are older, and snowbirds.  Some do not do e-mail or texting or faxing John Mosier.  That being said, they do have adult children or grandchildren who have computers and smartphones, and who live near by (in the same town).  We have had excellent 'luck' working with these adult children who will help their parents and grandparents with technology-related issues or fears, and I hope that you do, too!!

Mar 07, 2016 06:38 AM
Gabe Sanders
Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales - Stuart, FL
Stuart Florida Real Estate

John, if your brokerage offers training on the new systems, I would suggest you take advantage of them.

Mar 07, 2016 06:28 AM
Toronto, ON

I customize solutions to meet the needs of each client.  I know a lot of people who do not use fax and do not use email.

Mar 07, 2016 05:55 AM
Richie Alan Naggar
people first...then business Ran Right Realty - Riverside, CA
agent & author

Establish some sort of contact nearby and messeger the stuff?

Mar 07, 2016 05:29 AM
Annette Lawrence , Palm Harbor, FL 727-420-4041
ReMax Realtec Group - Palm Harbor, FL
Making FLORIDA Real Estate EZ

If your question is, "How to I make the transition easier...

Introduce yourself to the office trainer or pick a mentor and stay within reach of them until you've got a better handle on the systems.

If your question is "How do I provide proper service to unplugged citizens'

you need to know why they are unplugged.

A solution could be the local Kinko's or UPS store.

There are few, probably none, markets in Florida that are so slow the seller is  willing wait for archaic methods for completing a transaction. For those few I would take a look at the names on 'THE LIST' and see who I can light up with an opportunity.

Mar 07, 2016 05:24 AM