Anyone else overcharged by Zillow? I had a subscription with Trulia that was only supposed to be six months but they continued to charge me after it was canceled!

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Rainmaker
3,988,138

Debbie Reynolds, C21 Platinum Properties

Platinum Properties- (931)771-9070 - Clarksville, TN

The Dedicated Clarksville TN Realtor-(931)320-6730

I had a Trulia account and had a hard time canceling it. They make it easy to sign up but hard to find the right department to stop it.

Feb 07, 2016 06:39 AM

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1

Johnny James

Palmdale, CA

Rainmaker
679,140

Jeffrey Jones

AZ Home Seekers - San Tan Valley, AZ

AZ Home Seekers, azhomeseekers.com

I thought both Trulia and Zillow set you up on a 6 month subscription that automatically rolls into a month to month contract that you can cancel with 30 day notice

Feb 05, 2016 11:33 PM

Upvote

1

Johnny James

Palmdale, CA

Rainmaker
2,071,135

Evelina Tsigelnitskaya

SIB Realty - Sunny Isles Beach, FL

Never pay for it

Nov 26, 2019 08:40 PM

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Rainmaker
1,598,552

Valeria Mola

SIB Realty - Miami, Sunny Isles Beach - Sunny Isles Beach, FL

305-607-0709 SIB Realty Condos for Sale and Rent

No, Never.

Nov 26, 2019 05:56 PM

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Rainer
1,065

MARTIN TAUGER

RE/MAX Affiliates - Eau Claire, WI

Broker Partner-Residential & Commercial

We signed up for a 6 month contract as a company for 22 agents and we noticed they continued to charge our company account after it had expired. We called many times and spoke to about 20 different people including the CEO. I was told on several occasions that it would be reimbursed, but as to today we were overbilled in excess of $20,000. We have contacted an attorney and are looking to see if others have had similar stories.

Apr 02, 2016 01:10 PM

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Rainmaker
3,074,389

Tony and Suzanne Marriott, Associate Brokers

Serving the Greater Phoenix and Scottsdale Metropolitan Area - Scottsdale, AZ

Coldwell Banker Realty

Why does this not surprise me...

Feb 06, 2016 09:17 PM

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Rainer
94,155

Val Evans

Scottsdale, AZ

What does your TOS say?

Feb 06, 2016 03:22 PM

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Rainmaker
864,758

Les & Sarah Oswald

Realty One Group - Eastvale, CA

Broker, Realtor and Investor

Nope. It has not happened to me as I don't give Z any of my hard earned money.

Feb 06, 2016 02:48 PM

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Rainmaker
4,322,035

Praful Thakkar

LAER Realty Partners - Burlington, MA

Metro Boston Homes For Sale

You should CANCEL the subscription few days prior to last day of your contract - as contract renews itself at actual price once 6 months are over!

Been there....done that...so I know how it feels!

Feb 06, 2016 02:16 PM

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Ambassador
6,687,332

Bob Crane

Woodland Management Service / Woodland Real Estate, KW Diversified - Stevens Point, WI

Forestland Experts! 715-204-9671

Learned my lesson 20 years ago with aol, never sign up for a subscription with a credit card.

Feb 06, 2016 01:51 PM

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Rainmaker
2,234,859

Debbie Laity

CinaJones Real Estate - Cedaredge, CO

Your Real Estate Resource for Delta County

I don't deal with z and t. Good luck trying to get this straightened out. From what I've heard this will take some time.

Feb 06, 2016 01:00 PM

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Rainmaker
3,986,473

William Feela

WHISPERING PINES REALTY - North Branch, MN

Realtor, Whispering Pines Realty 651-674-5999 No.

Get smart and stop patronizing a non-Professional site that steals your leads and sells them back to you

Feb 06, 2016 09:52 AM

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Rainer
223,950

LUXURYSOCALREALTY COMPASS La Jolla

Compass - La Jolla, CA

San Diego Partner - The Private Client Network

I would recommend disputing with your credit card company

Feb 06, 2016 07:09 AM

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Rainmaker
5,584,639

Barbara Todaro

RE/MAX Executive Realty - Happily Retired - Franklin, MA

Previously Affiliated with The Todaro Team

that was your punishment for subscribing to them....

Feb 06, 2016 05:33 AM

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Rainmaker
5,115,938

Richard Weeks

Dallas, TX

REALTOR®, Broker

I don't use either.

Feb 06, 2016 03:12 AM

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Rainer
1,780

Rebecca Ward

Barcroft Realty Group - Alexandria, VA

Realtor serving Northern Virginia

Other agents seem to think there is a written agreement. There is not. The Trulia account was set up by phone – nothing received and nothing signed. It was canceled in July but I was still obligated thru September. However Zillow – not Trulia - charged for the months of October, November, and December. I'm just issuing a warning to other agents to check their credit cards after canceling your account with Zillow or Trulia since they are now one and the same.

Feb 06, 2016 03:00 AM

Upvote

Rainmaker
175,664

Spirit Messingham

Tierra Antigua Realty - Tucson, AZ

Third Generation Full-Time Realtor® 520 471-6900

Yes, read your agreement. They will continue to charge you month to month once your subscription is up until you cancel. You can go in and see the dates and let them know when you want to cancel.

Feb 06, 2016 02:14 AM

Upvote

Rainmaker
1,713,581

Joe Pryor

The Virtual Real Estate Team - Oklahoma City, OK

REALTOR® - Oklahoma Investment Properties

Just contact them and they should do a refund. I also pay everything by American Express and it gives me the ability to dispute any charges I didn't authorize so that is a weapon at my disposal for companies that do not notify you.

Feb 05, 2016 11:40 PM

Upvote

Rainmaker
5,774,100

Ron and Alexandra Seigel

Napa Consultants - Carpinteria, CA

Luxury Real Estate Branding, Marketing & Strategy

Rebecca,

Report it to you credit card. They did take this kind of stuff seriously, and as Jeffrey Jones stated you may have read the contract wrong. Check your agreement. A

Feb 05, 2016 11:40 PM

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I had a Trulia account and had a hard time canceling it. They make it easy to sign up but hard to find the right department to stop it.
I thought both Trulia and Zillow set you up on a 6 month subscription that automatically rolls into a month to month contract that you can cancel with 30 day notice
We signed up for a 6 month contract as a company for 22 agents and we noticed they continued to charge our company account after it had expired. We called many times and spoke to about 20 different people including the CEO. I was told on several occasions that it would be reimbursed, but as to today we were overbilled in excess of $20,000. We have contacted an attorney and are looking to see if others have had similar stories.
Nope. It has not happened to me as I don't give Z any of my hard earned money.
You should CANCEL the subscription few days prior to last day of your contract - as contract renews itself at actual price once 6 months are over!

Been there....done that...so I know how it feels!
Learned my lesson 20 years ago with aol, never sign up for a subscription with a credit card.
I don't deal with z and t. Good luck trying to get this straightened out. From what I've heard this will take some time.
Get smart and stop patronizing a non-Professional site that steals your leads and sells them back to you
Other agents seem to think there is a written agreement. There is not. The Trulia account was set up by phone – nothing received and nothing signed. It was canceled in July but I was still obligated thru September. However Zillow – not Trulia - charged for the months of October, November, and December. I'm just issuing a warning to other agents to check their credit cards after canceling your account with Zillow or Trulia since they are now one and the same.
Yes, read your agreement. They will continue to charge you month to month once your subscription is up until you cancel. You can go in and see the dates and let them know when you want to cancel.
Just contact them and they should do a refund. I also pay everything by American Express and it gives me the ability to dispute any charges I didn't authorize so that is a weapon at my disposal for companies that do not notify you.
Rebecca,

Report it to you credit card. They did take this kind of stuff seriously, and as Jeffrey Jones stated you may have read the contract wrong. Check your agreement. A