Chris Ann Cleland, Associate Broker, Bristow, VA (Long and Foster Real Estate)

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Jeff Dowler, CRS
eXp Realty of California, Inc. - Carlsbad, CA
The Southern California Relocation Dude

I don't know that there is a real limit - perhaps as long as there are questions. In my experience that's only been a few months at the most. Most of the time the calls go through the listing agent, unless there was an agreement between buyers and sellers to communicate - that can work well, depending on the issues.

Jan 05, 2016 12:47 PM
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Patricia Kennedy
RLAH Real Estate - Washington, DC
Home in the Capital

As long as they have questions.  And it give you a chance to be in touch with your clients!

Jan 05, 2016 11:11 AM
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Tammie White, Broker
Franklin Homes Realty LLC - Franklin, TN
Franklin TN Homes for Sale

Chris Ann Cleland I should probably write a post on this subject. An out-of-town buyer closed on one of my listings about 3 months ago. The house had lots of bells and whistles; electronic shades, exterior TV, koi pond, gas firepit, landscape lighting, irrigation system and electronic dog fence. All these items were installed by contractors, no manuals provided. I showed the buyer's agent how to operate them prior to closing. The buyer was still living out-of-state and it was the buyer's agent's job to show the buyer how everything worked. Within a few days of closing, the agent started contacting me with numerous requests: the buyer wanted manuals for everything. I told her we didn't have any. When the buyer got in town weeks later, the buyer's agent contacted me again. The buyer couldn't get the electronic shades to work, she wanted them replaced. Then a few weeks after that she requested a fogged window be replaced. Each time, I told the agent that everything was in working order when we closed, repairs had already been negotiated and repaired and if she wanted manuals, she could probably find them online. I have stopped responding to inquiries. I get the sense that this buyer expects her agent (or me) to do these things for her. In my eyes, our relationship ended at the closing table. There shouldn't be an expectation that as the listing agent, I am the go-to person everytime something comes up. It's best to get all questions answered prior to close. There shouldn't be an on-going expectation that the seller is liable for anything after closing documents are signed. 

Jan 06, 2016 01:25 AM
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Scott Godzyk
Godzyk Real Estate Services - Manchester, NH
One of the Manchester NH's area Leading Agents

Usually the first couple of weeks, then it gets old quick. My favorite was just this weekend when they complained the light outside no longer worked.  After about 4 calls to me, The bulb was burned out

Jan 05, 2016 09:49 PM
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Raymond E. Camp
Ontario, NY
Licensed Real Estate Salesperson Greater Rochester

I would say wih Google, Bing and whatever else a week!

Jan 05, 2016 08:30 PM
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William Feela
WHISPERING PINES REALTY - North Branch, MN
Realtor, Whispering Pines Realty 651-674-5999 No.

Depends on the property,  some are complex

Jan 05, 2016 12:13 PM
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Susan Haughton
Long and Foster REALTORS (703) 470-4545 - Alexandria, VA
Susan & Mindy Team...Honesty. Integrity. Results.

Seriously?  

Jan 05, 2016 10:37 AM
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Bob Crane
Woodland Management Service / Woodland Real Estate, EXP - Stevens Point, WI
Forestland Experts! 715-204-9671

As long as they are willing to help.

Mar 16, 2019 10:02 PM
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Troy Erickson AZ Realtor (602) 295-6807
HomeSmart - Chandler, AZ
Your Chandler, Ahwatukee, and East Valley Realtor

Chris Ann - Not sure there is a expiration date on questions/inquiries related to the purchase of a home. I would be more than happy to answer valid questions and concerns. However, things like light bulbs needing to be replaced, or perhaps batteries needing replacing in a remote fan are things that the new owners need to figure out on their own. If the questions are getting ridiculous, then it may be time to have a heart-to- heart.

Jan 06, 2016 03:20 AM
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Jeff Armbruster
Realty Execs Tucson Elite - Tucson, AZ
Certified Luxury Home Marketing Specialist,MRP

Hi,

I think as long as it takes.

You may deal with the agent again on another transaction and will want that to go as smooth as the first one.

Jeff Armbruster

Realty Executives

Tucson Elite

Jan 06, 2016 01:22 AM
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Nina Hollander, Broker
Coldwell Banker Realty - Charlotte, NC
Your Greater Charlotte Realtor

I've never really thought about this as I it's so rare I get these calls. Maybe a couple of times a year I get a query in the first three months after closing. But I would think that somewhere in the 6-12 nonth time frame calls should stop.

Jan 05, 2016 10:44 PM
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Tony and Suzanne Marriott, Associate Brokers
Serving the Greater Phoenix and Scottsdale Metropolitan Area - Scottsdale, AZ
Haven Express @ Keller Williams Arizona Realty

Never.  Once it's closed our "job" is done...  Buyer could reach out to Seller...without me in the middle...

Jan 05, 2016 09:25 PM
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Wayne Martin
Wayne M Martin - Chicago, IL
Real Estate Broker - Retired

Not long! Maybe if there is a real issue a bit longer!

Jan 05, 2016 08:49 PM
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Sandy Padula and Norm Padula, JD, GRI
HomeSmart Realty West - Carlsbad, CA
Presence, Persistence & Perseverance

Whatever it takes if there is a question that can't be answered by other means.

Jan 05, 2016 08:09 PM
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Gita Bantwal
RE/MAX Centre Realtors - Warwick, PA
REALTOR,ABR,CRS,SRES,GRI - Bucks County & Philadel

There is no time limit  If we can find the  answers I will be glad to get them the answer. 

Jan 05, 2016 07:58 PM
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Sybil Campbell
Fernandina Beach, FL
Referral Agent Amelia Island Florida

Maybe a couple of months at the most.  If there was a home inspection, the inspector should have answered those types of questions.

Jan 05, 2016 06:37 PM
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Joe Petrowsky
Mortgage Consultant, Right Trac Financial Group, Inc. NMLS # 2709 - Manchester, CT
Your Mortgage Consultant for Life

Good morning Chris. It depends on what relationship was created between buy and seller.

Jan 05, 2016 04:47 PM
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Tammy Lankford,
Lane Realty Eatonton, GA Lake Sinclair, Milledgeville, 706-485-9668 - Eatonton, GA
Broker GA Lake Sinclair/Eatonton/Milledgeville

No limit. However going through agents is what I do unless the seller has said differently at closing which is common in this market.

Jan 05, 2016 11:53 AM
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Evelyn Johnston
Friends & Neighbors Real Estate - Elkhart, IN
The People You Know, Like and Trust!

Our Buyers and Sellers meet at closing after all the paperwork has been signed.  This rarely has happened to me.

Jan 05, 2016 11:36 AM
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Richie Alan Naggar
people first...then business Ran Right Realty - Riverside, CA
agent & author

Before, during and after is what  I do....I remember the excitement of buying and wanting to know...

Jan 05, 2016 10:09 AM
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Silvia Dukes PA, Broker Associate, CRS, CIPS, SRES
Tropic Shores Realty - Ich spreche Deutsch! - Spring Hill, FL
Florida Waterfront and Country Club Living

Maybe a couple of days but most of these questions should have been addressed already. 

Jan 05, 2016 10:06 AM
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Candice A. Donofrio
Next Wave RE Investments LLC Bullhead City AZ Commercial RE Broker - Fort Mohave, AZ
928-201-4BHC (4242) call/text

Did the seller/agent invite them to do so? Were there proper disclosures made? If no/yes, after COE they need to put on their big homeowner panties and deal.

Jan 05, 2016 10:03 AM
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Harry F. D'Elia III
RentVest - Phoenix, AZ
Investor , Mentor, GRI, Radio, CIPS, REOs, ABR

do it right away

Jan 31, 2017 05:00 AM
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Linda Guess
Keller Williams Tri-Lakes Branson, MO - Branson, MO
Branson area real estate sales.

I haven't thought of a time limit because it hasn't happened to me.  I think whatever is reasonable.  I will help if I can within reason.

Jan 06, 2016 10:52 AM
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Greg Large
ERA Real Solutions - Grove City, OH
A Tradition of Trust

Depends on the question mostly, but sometimes a Sellers friendly gesture seems to be misinterpretted by a Buyer that they are lifelong friends.  If the request is frivolous or over the top, I would likely suggest they check with the warranty company, once they figure out they have to pay $60-$100 to replace the batteries in a ceiling fan remote should put an end to it.

Jan 06, 2016 05:11 AM
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Michael Jacobs
Pasadena, CA
Los Angeles Pasadena 818.516.4393

I had a client contact me after discovering a "problem" and thought the sellers should have disclosed it --- I wanted to laugh but thankfully didn't. However, I did remind him the previous seller had only lived in the home for two years and not the six years since he had purchased it from them.  

Some people seem to have a lot of questions while others are quite self-sufficient.   I'm not sure I can answer with an exact time frame.  

Jan 06, 2016 02:20 AM
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Mary Yonkers
Alan Kells School of Real Estate/Howard Hanna Real Estate - Erie, PA
Erie/PA Real Estate Instructor

Some sellers leave manuals for major systems such as furnace.  In other cases the seller makes offer to buyers to feel free to call as needed.   Sometimes the seller is present during pre close walk through.

Jan 05, 2016 10:07 AM
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Ryan Huggins - Thousand Oaks, CA
https://HugginsHomes.com - Thousand Oaks, CA
Residential Real Estate and Investment Properties

A couple weeks after move-in should be reasonable.  Maybe when the weather changes too as some things like heaters may not be used until then.

Jan 06, 2016 06:52 AM
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Roy Kelley
Retired - Gaithersburg, MD

Service beyond expections has no deadlines. 

Jan 05, 2016 11:22 PM
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Michael Setunsky
Woodbridge, VA
Your Commercial Real Estate Link to Northern VA

Chris Ann Cleland As soon as the settlement is over. That's why in most cases the seller paid for a home warranty.

Jan 05, 2016 10:33 PM