Spam prevention
Rainer
390,038
Anna Hatridge
R Gilliam Real Estate LLC - Farmington, MO
Missouri Realtor with R Gilliam Real Estate LLC

First I send a text message just asking if they are okay.  Second I send a little email asking for feedback.  And last but not least I send a hand written thank you for taking the time to meet with me at 123 Address.  

These 3 steps almost always get me some type of response.

Dec 11, 2015 12:55 PM
Rainmaker
812,117
Troy Erickson AZ Realtor (602) 295-6807
Good Company Real Estate www.ChandlerRealEstate.weebly.com - Chandler, AZ
Your Chandler, Ahwatukee, and East Valley Realtor

Debbie - Call, email, text, any method possible. First I want to make sure they are okay, and that nothing has happened. Then, after about a week of not hearing from them, I may put them back on a drip campaign and leave it be.

Of course this has happened to me a few times, as I am sure it has with most agents. One of those times I found out later that the buyer clients called on a sign in the yard of a home for sale, and they ended up using that listing agent to help them buy the home (double sided deal). The buyers had no idea what they had done (buying the home through the agent who represents the seller), but lesson learned for me. Always get a buyer broker agreement.

Dec 13, 2015 03:17 PM
Rainmaker
555,114
David Gibson CNE, 719-304-4684 ~ Colorado Springs Relocation
Colorado Real Estate Advisers LLC - Colorado Springs, CO
Relocation, Luxury & Lifestyle residential

Debbie,
They few times it has happened it has been something going on their life. I give them a couple of weeks and then reach out from a point of view of concern about them not a house.

Dec 12, 2015 09:29 AM
Ambassador
4,642,126
Bob Crane
Woodland Management Service / Woodland Real Estate, Keller Williams Fox Cities - Stevens Point, WI
Forestland Experts! 715-204-9671

A common situation, when they want to make a change or slow down they will do everything under the sun to avoid us.

Hire an investigator, send in the National Guard, or just move on to clients who are interested in moving forward.

 

Dec 12, 2015 07:57 AM
Rainmaker
3,985,513
William Feela
WHISPERING PINES REALTY - North Branch, MN
Realtor, Whispering Pines Realty 651-674-5999 No.

I do what ever I can to find them again including driving to their home

Dec 12, 2015 06:02 AM
Rainmaker
212,605
Stefan Winter
Real Estate in IL & NV | Owner of Real Estate Web Tech | Daily Vlogger - Las Vegas, NV
Owner - Winter Group & Real Estate Web Tech

I leave a few voicemails, emails etc. and if no response I'll just put them on an email drip. This rarely happens so when it does, I wont waste much time on it, plenty of cleints that want to work with me.

Dec 12, 2015 04:40 AM
Rainmaker
686,859
Hella Mitschke Rothwell
(831) 626-4000 - Honolulu, HI
Hawaii & California Real Estate Broker

Don't presume it's YOU. Usually, when this happens, something is wrong in their lives that they don't necessarily want to impart. Maybe their finances aren't what they made us believe, etc.

Dec 12, 2015 04:00 AM
Rainmaker
5,322,840
Barbara Todaro
RE/MAX Executive Realty - Franklin, MA
Marketing Agent for The Todaro Team

another reason I became a listing agent early in the game!!!

Dec 12, 2015 03:19 AM
Rainmaker
4,798,469
Gabe Sanders
Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales - Stuart, FL
Stuart Florida Real Estate

Other than calling, texting and emailing, not much else.  Though, I will make a note to check in a few months what they may have bought and with whom.  This has on occasion been a nice financial benefit.

Dec 12, 2015 03:16 AM
Rainmaker
3,613,440
Michael Jacobs
Pasadena, CA
Los Angeles Pasadena 818.516.4393

Send out the dogs -- sometimes they need to be sniffed out.  

Dec 12, 2015 12:31 AM
Rainer
74,307
Michael Scruggs
UTR Texas-Realtors - Houston, TX
ABR, CNE, TAHS

I call or email to ask if anything has gone wrong with the buyers' pursuit of purchasing a home.  I also ask them how I can be of help in any way to get them back interested in finding their new home. I also tell them that now may not be the right time for them to be looking if they are not sure what they want to do.

Dec 11, 2015 11:48 PM
Rainmaker
1,401,327
Michael Setunsky
Woodbridge, VA
Your Commercial Real Estate Link to Northern VA

Debbie Reynolds All you can do is follow up with them and try to resolve any issues they may have with purchasing.

Dec 11, 2015 11:06 PM
Rainmaker
4,312,148
Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

We all have this happen, and I make two, maybe three contacts (email and phone calls), and if no response, wait until they again make contact or put them in the "missing file".

Dec 11, 2015 11:02 PM
Rainmaker
1,075,544
Sam Shueh
(408) 425-1601 - San Jose, CA
mba, cdpe, reopro, pe

Loyalty? 

Most have patience with agent 3 months and I gave them a bit more.

I do not take them seriously as most are open ended with no schedule or committment.  Our area one needs to have $200K income to be able to afford a modest 940K home at current interest rate. San Mateo County is close to 1/3rd mil income.

Dec 11, 2015 10:59 PM
Rainmaker
1,583,033
Sandy Padula and Norm Padula, JD, GRI
HomeSmart Realty West & Lend Smart Mortgage, Llc. - Carlsbad, CA
Presence, Persistence & Perseverance

Use every method possible to contact them.

Dec 11, 2015 10:47 PM
Rainmaker
3,153,430
Scott Godzyk
Godzyk Real Estate Services - Manchester, NH
One of the Manchester NH's area Leading Agents

I would call, leave message, email and lastly may drive to their home if i thought something was wron.

Dec 11, 2015 10:21 PM
Rainmaker
810,250
Annette Lawrence , Palm Harbor, FL 727-420-4041
ReMax Realtec Group - Palm Harbor, FL
Making FLORIDA Real Estate EZ

Eventually (after about 6 contact attempts)  acknowledge that I understand 'life happens," how I admire one aspect of their character or discipline, and  when they are ready we can resume the house finding mission. Then onto the 77 year drip campaign.

Dec 11, 2015 09:55 PM
Rainmaker
3,437,155
Nina Hollander
Coldwell Banker Realty - Charlotte, NC
Your Charlotte/Ballantyne/Waxhaw/Fort Mill Realtor

I will text, call, email. If no response, I let it be until/if they decide to come back to me. Mostly I try and phrase the message to say I'm worried about them since I haven't heard from them and want to make sure all is ok.

Dec 11, 2015 08:52 PM
Rainmaker
3,063,785
Tony and Suzanne Marriott, Associate Brokers
Serving the Greater Phoenix and Scottsdale Metropolitan Area - Scottsdale, AZ
Haven Express @ Keller Williams Arizona Realty

Fortunately haven't encountered this yet!

Dec 11, 2015 08:29 PM
Rainmaker
1,554,773
Kat Palmiotti
406-270-3667, kat@thehousekat.com, Broker, Blackstone Realty Group - brokered by eXp Realty - Kalispell, MT
The House Kat

Ugh. This has happened to me. I was working with a wonderful couple one time. All paperwork was in place. We saw a bunch of homes over a few months and then they disappeared. I did not do as Anna suggested with the handwritten note, but I did call and email to see if they were okay. I don't remember how many times, but they never responded. That was two years ago and I never heard from them again. Sometimes MIA is forever.

Dec 11, 2015 08:20 PM
Rainmaker
846,120
Marco Giancola
Beachfront Realty - Miami Beach, FL
Realtor (305)608-1922, Miami Beach Florida

We have a HUGE second/third home market and a lot of buyers are in town for a limited amount of time. It is not unusual for them to just disappear-either going back home without a good bye (todays world) or finding something on the internet and calling another agent which is a big problem. 

Dec 11, 2015 08:16 PM
Ambassador
2,758,931
TeamCHI - Complete Home Inspections, Inc.
Complete Home Inspections, Inc. - Brentwood, TN
Home Inspectons - Nashville, TN area - 615.661.029

 From what I've heard  from other agents, they do their best to contact them by phone or email. It sounds as if somebody has gotten cold feet.

Dec 11, 2015 07:21 PM
Rainmaker
2,325,023
Joe Petrowsky
Mortgage Consultant, Right Trac Financial Group, Inc. NMLS # 2709 - Manchester, CT
Your Mortgage Consultant for Life

Good morning Debbie. Not a good sign, but things happen for a reason. I would call and email, follow up again and if I still don't hear from them, it is usually a time to move on.

Dec 11, 2015 06:26 PM
Rainmaker
634,116
Kathleen Luiten
Resort and Second-Home Specialist - Princeville, HI
Kauai Luxury Ocean Home Sales

I like Anna Hatridge 's resonse. It has worked well for me in the 2 or 3 cases where a buyer has gone MIA> 

Dec 11, 2015 05:06 PM
Ambassador
4,305,787
Praful Thakkar
LAER Realty Partners - Andover, MA
Andover, MA: Andover Luxury Homes For Sale

Debbie Reynolds if they have EBA with you, they will be back.

If not - simple, keep reaching them out every hour by all modes of communication until they respond!

Dec 11, 2015 03:12 PM
Rainmaker
386,347
Bill Dandridge
MKB, Realtors - Roanoke, VA
GREEN, ABR, GRI, EcoBroker

I give them a call, and send them an email.  I do not pursue them as intently as I should...

Dec 11, 2015 10:34 AM
Rainer
90,455
Val Evans
Scottsdale, AZ

Do you have a signed buyer agency agreement in place?

Dec 11, 2015 09:20 AM
Ambassador
1,553,660
Karen Fiddler, Broker/Owner
Karen Parsons-Fiddler, Broker 949-510-2395 - Mission Viejo, CA
Orange County & Lake Arrowhead, CA (949)510-2395

I'll text and email to make sure they are ok? check in. And if they are truly MIA, I will send listings that come up that suits what they were looking for. I don't chase, but I do try to make sure that I didn't do anything to sour the relationship. 

Dec 12, 2015 02:50 AM