Phil Stevenson's Blog

"Extreme" Action is Underway for Reverse Mortgages The National Reverse Mortgage lenders Association is taking "extreme" action in order to change the face (and reputation) of the reverse mortgage, according to an article published by Reverse Mortgage Daily. The "Extreme Summit," as it has been n...

How Good is Your Attitude? A good attitude is one of the most important components of having a successful business. Attitude, for the most part, determines your day, especially if you are in the business of customer service. If you have a bad attitude, you'd be hard pressed to find a customer who...

"What Can I Do For You?" We all know that good customer service is essential to the survival of any business. In the reverse mortgage industry, "what can I do for you?" is one of the most important questions you can ask a potential client. You need to know a client's personal situation in order t...

"In Lieu of a Retirement Plan…Get a Reverse Mortgage" One of the big misconceptions about a reverse mortgage is that it should be used in lieu of a retirement plan or if a previous plan fell through because of one reason or another.  This is not true. This is one of the reasons why the reverse mo...

"Outside of Your Comfort Zone is Where the Magic Happens…" No truer words have ever been said. I don't know if it's a personality thing or just a more "comfortable" way of doing things but comfort zones are both great and  destructive. There's nothing wrong with being comfortable. In the end, we ...

Consumers Can Now Get a "Fixed Fortune" We have now unveiled a new fixed-rate HECM loan, the "Fixed Fortune," after unveiling the HECM Fixed Advantage last month, in hopes of giving borrowers more options when looking for a reverse mortgage. The fact of the matter is, fixed products are needed wh...

Competence or Confidence? Which is more important? Which one wins over clients? Which one is more effective? Do you need a little bit of both? Can you get by with a lot of one and a little of the other? I like to think I have both and, if my work speaks for anything, is that I'm confident in my c...

HUD Announces Implementation of Financial Assessment The Department of Housing and Urban Development has finally made a decision in regards to the implementation of the financial assessment to the reverse mortgage program. In addition, it has also made a decision regarding the non-borrowing spous...

Successful Reverse Mortgage Counseling Can Help Seniors In order to help borrowers who are struggling to pay their property taxes and homeowners’ insurance, CredAbility, a credit counseling and debt management company based in Atlanta, is revitalizing its counseling efforts, reports an article pu...

Good Customer Service is Good Business We interact with consumers on a daily basis. Whether it'd be with consumers we hope become clients, consumers who are already clients or clients that we helped in the past and hope we can help again. In hopes of turning a leads into a client we first have to...