International Services Outsourcing's (cristinacafe) Blog

Businesses in developed countries are using offshore outsourcing more and more because it is a highly economical solution for their call center demands and needs. Inbound and outbound calls are handled for the parent company by the offshore call center but the proposition runs much deeper than t...

  Telemarketing may have a bad reputation with the public in general, but in the business to business world, outbound telemarketing produces sales regularly on a day to day basis. The costs are also a lot less than the costs entailed by inbound marketing and it’s becoming increasingly popular wit...

International Services Outsourcing (InSO), a call center firm headquartered in Los Angeles with its own dedicated contact center in India, offers onshore management with offshore pricing. Our expertise lies in providing customized services based on your unique business needs. In fact, we won the...

Outsourcing involves the hiring of a third-party entity to perform certain duties and business tasks, also referred to as “back-end” functions of the business. When these functions are performed in another country other than where those products are developed and manufactured, it is referred to ...

The benefits to using an offshore call center are numerous, but naturally the key issue is cost-effectiveness. With any call center situation, the goal is two-fold --- to improve productivity and to increase profitability. How do you accomplish this? Most would agree that your best bet is to con...

As outsourcing continues to grow in popularity as an option for a company’s call center or IT development and sales, we have seen a majority of the offshore outsourcing go to India. One has to wonder why this shift in popularity for Indian outsourcing has transpired. Several years ago, the conce...