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Paul S. Henderson, REALTOR®, CRS, South Puget Sound Washington Agent/Broker! (Fathom Realty Washington LLC)

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Ambassador
1,457,019
Susan Emo
Sotheby's International Realty Canada - Brokerage - Kingston, ON
Kingston and the 1000 Islands Area

They're out there and they amongst us!  If I can see a light at the end of the tunnel, I stick with them.  Otherwise, they're fired!

Aug 29, 2015 01:53 AM
Rainmaker
400,356
Jill Murty, Realtor - Orange County, CA
Movoto - Laguna Niguel, CA

I have had this type of client.  It's awful.  He was nasty and condescending.  He manufactured things on which to lecture me and he'd do it by phone, text and email.

I'd obtained a cash offer at a neighborhood record breaking price.  I'd far exceeded anyone's reasonable standard of performance.

At one point, my broker said to ask the seller what he wanted.  I said I hoped he answered that he wanted someone to beat his f**ing ass because I was ready to do that.

Aug 29, 2015 01:28 AM
Ambassador
2,162,898
Silvia Dukes PA, Broker Associate, CRS, CIPS, SRES
Tropic Shores Realty - Ich spreche Deutsch! - Spring Hill, FL
Florida Waterfront and Country Club Living

Sure enough!  Had a seller once who was sweet as pie when we first started and turned into rotten apple before the transaction was over. At one point, I had enough and told her that I would only communicate by email or with her husband. 

Aug 29, 2015 02:51 AM
Rainmaker
280,599
Jeanne Gregory
RE/MAX Southwest - Sugar Land, TX
The most important home I sell is YOURS!

Yes, the seller's girlfriend (60+years old).  I sold his house for cash in two days.  From then until closing, she got drunk every night, called and chewed me out.  I stopped taking her calls.  I asked my client if all was well with him and he said "sure", just don't pay any attention to her.  At closing, she came drunk (thankfully she didn't have to sign anything) and told me I didn't represent her well.  I told her I knew that, because I didn't represent her at all! 

Aug 29, 2015 10:26 PM
Rainmaker
1,728,156
Sandy Padula & Norm Padula, JD, GRI
HomeSmart Realty West & Florida Realty Investments - , CA
Presence, Persistence & Perseverance

In the past, yes. Today, I will not deal with negative personalities.

Aug 29, 2015 01:56 AM
Rainmaker
1,466,257
Michael Setunsky
Woodbridge, VA
Your Commercial Real Estate Link to Northern VA

Paul S. Henderson, Realtor, Tacoma Washington I've never experienced this, but my Wife had a client like this. She finally couldn't take it any longer and referred the person to another agent.

Aug 29, 2015 01:41 AM
Rainmaker
7,863,162
Roy Kelley
Retired - Gaithersburg, MD

I have worked with many clients that were not upstanding people. You get the job done and move on.

Aug 29, 2015 01:18 AM
Rainmaker
637,484
Hella M. Rothwell, Broker/Realtor®
Carmel by the Sea, CA
Rothwell Realty Inc. CA#01968433 Carmel-by-the-Sea

The son of a client once. Learned a lot. Didn't put up with it then, won't put up with it now. However, there are clients that have their ups and downs and try to shovel some of that off on you. I take it for a bit, knowing how unhappy they are. But once it affects my outlook on life, I need to tell them not to involve me in that negativity.

Aug 29, 2015 09:49 AM
Rainmaker
2,375,683
Lise Howe
Keller Williams Capital Properties - Washington, DC
Assoc. Broker in DC, MD, VA and attorney in DC

I have had a couple around Christmas that really undid me

Aug 29, 2015 08:43 AM
Rainer
509,531
S. Leanne Paynter ☼ Broward County, FL
United Realty Group, Inc. - Davie, FL
Davie, Plantation, Cooper City & Weston Specialist

Yes, once, many years ago... and if I had to do it over again I'd cancel the listing agreement and let them be horrible to the next poor soul who gets them.  Life is too short to work with toxic people.

Aug 29, 2015 06:53 AM
Rainmaker
716,529
Richard Bazinet /MBA, CRS, ABR
West USA Realty - Scottsdale, AZ
Phoenix Scottsdale. Sellers, Buyers & Relocations

I can't recall Paul. Maybe a long time ago. Now I "fire" clients with absolutely no hesitation. Simple. Or if we are about to close, I refer them even before the closing to a someone in my office called Jack Ass.

Aug 30, 2015 12:18 AM
Rainer
273,587
Richard Robibero, e-Pro, ABR, SRS
Panorama R.E. Limited - Toronto, ON
Selling Your Home as if it were My Own!

Hey Paul S. Henderson, Realtor, Tacoma Washington ... have you been spying on me? Going through this very thing. The funny thing is that three previous Realtors had fired this person but I stuck through it closing on both properties. It was actually to the point that I was losing sleep and lost weight (one good thing I guess...lol). He put a "deadline" on me and I actually met the deadlines. He was happy for a day and then started asking for a reduction in commission payable.

Although I was able to complete these two transactions I still don't think it's worth it.

The funny thing is that he is expecting to work with me again. I will be declining. Life is too short and I'd rather work with good people.

 

Aug 29, 2015 11:36 PM
Rainmaker
613,494
Eve Alexander
Buyers Broker of Florida - Tampa, FL
Exclusively Representing ONLY Tampa Home Buyers

No, my clients are  wonderful...its that agents that I would like to get rid of.

Eve

Aug 29, 2015 08:06 AM
Rainmaker
902,038
Olga Simoncelli
Veritas Prime, LLC dba Veritas Prime Real Estate - New Fairfield, CT
CONSULTANT, Real Estate Services & Risk Management

Yes and it was unpleasant until the last moment. Never again.

Aug 29, 2015 10:58 PM
Rainmaker
1,209,215
Amanda Christiansen
Christiansen Group Realty (260)704-0843 - Fort Wayne, IN
Christiansen Group Realty

No.  All of my clients are super perfect and greet me at every showing/meeting with fudge and hugs.  Ha!  

I've had some doozies over the years.  :)

Aug 29, 2015 10:03 PM
Rainmaker
4,800,132
Gabe Sanders
Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales - Stuart, FL
Stuart Florida Real Estate

I once had a high powered attorney client that was the rudest person with the biggest ego I have ever met.  Glad it's over.

Aug 29, 2015 04:20 AM
Rainmaker
212,755
Stefan Winter
Real Estate in IL & NV | Owner of Real Estate Web Tech | Daily Vlogger - Las Vegas, NV
Owner - Winter Group & Real Estate Web Tech

Yes, that was the last time I worked with a person like that.

Aug 29, 2015 02:31 AM
Rainer
61,641
Renee Paray
Coldwell Banker Realty - Blue Bell, PA
REALTOR

No, I cannot say that I have experienced a client who was truely a horrible person. Difficult...... yes, but never horrible (so far). 

Aug 29, 2015 01:36 AM
Rainmaker
443,220
Cindy Davis
SD Home Source Realty - San Diego, CA

Yup - more than once. It does take a toll and can sour you.

Aug 29, 2015 01:28 AM
Rainmaker
784,786
The Woodland Team of Texas
The Woodland Companies - Austin, TX
Land Specialists

And a few that we have fired.

Dec 11, 2018 06:25 PM
Ambassador
6,417,409
Bob Crane
Woodland Management Service / Woodland Real Estate, KW Diversified - Stevens Point, WI
Forestland Experts! 715-204-9671

Yes, and I did not mind a bit when one of my foresters fired the client.

Jun 17, 2018 10:57 PM
Rainmaker
115,432
Jeanne Feenick
NextHome Premier - Basking Ridge, NJ
The Agent you choose REALLY does make a difference

Yes, I am more selective these days as well.  Lesson learned.

Aug 29, 2015 10:17 PM
Rainmaker
2,538,633
Joe Petrowsky
Mortgage Consultant, Right Trac Financial Group, Inc. NMLS # 2709 - Manchester, CT
Your Mortgage Consultant for Life

Good morning Paul. That really sucks when it happens, some folks just work at being jerks. Sure I have been there.

Aug 29, 2015 07:24 PM
Rainmaker
1,683,912
Larry Johnston
Broker, Friends & Neighbors Real Estate and Elkhart County Subdivisions, LLC - Elkhart, IN
Broker,Friends & Neighbors Real Estate, Elkhart,IN

Yes,  doesn't everybody have one from time to time?

Aug 29, 2015 02:30 PM
Rainmaker
1,771,867
Noah Seidenberg
Coldwell Banker - Evanston, IL
Chicagoland and Suburbs (800) 858-7917

who hasn't, but the money is good and I like a challenge.

Aug 29, 2015 12:28 PM
Rainmaker
2,486,205
Captain Wayne - Rowlett Real Estate School
Rowlett Real Estate School - Panama City, FL
Rowlett Real Estate School / Owner and Instructor

Well, maybe not quite so horrible but yes, I was looking forward to parting ways.

Aug 29, 2015 09:00 AM
Rainmaker
2,784,566
Richie Alan Naggar
people first...then business Ran Right Realty - Riverside, CA
agent & author

I used the time to hone my skills like patience, forgiveness, and contribute edification if I can...Most know not what they do deep within and their conduct is proof of some past pain and issue unresolved. Just carrying that around is punishment enough

Aug 29, 2015 04:44 AM
Rainmaker
90,543
Debra Peters
Referral Realty - Manorville, NY
NY Real Estate Salesperson

Can't say that I had a horrible client, but I can say I have had a horrible transaction, and couldn't wait until the closing day!!!! 

Sep 03, 2015 07:41 AM
Rainmaker
1,085,412
Ginger Harper
Coldwell Banker Sea Coast Advantage~ Ginger Harper Real Estate Team - Southport, NC
Your Southport~Oak Island Agent~Brunswick County!

Yes...I just did one like that.  But continued to be warm and friendly..

 

Sep 01, 2015 11:58 PM
Rainer
105,987
Chris Mamone
Keller Mortgage - Tacoma, WA
Senior Loan Officer

Paul S. Henderson, Realtor, Tacoma Washington - Just had one of those close last week. It was the first time I almost walked out on a client and cancelled the financing. I went to closing with her, never got a thank you and was told my moving package I paid for was a POS (I'll let you figure out the acronym). My realtor apologized to me for how difficult the client was, but praised me for making the transaction happen. The level of negativity disrespectful comments, and bad mouthing my realtor was the worst I've ever had to work with. Never again.

Sep 01, 2015 03:40 PM
Rainmaker
4,900,966
Richard Weeks
Dallas, TX
REALTOR®, Broker

Not any more.  On all my listings and buyers rep agreement I include the following "client or agent can terminate this agreement at any time for any reason".

Aug 30, 2015 10:19 PM
Ambassador
3,349,404
Kathleen Daniels, Probate & Trust Specialist
KD Realty - 408.972.1822 - San Jose, CA
Probate Real Estate Services

Yes, thankfully, only a handful. A few I simply fired. Simple and Done. Those that were already in contract, held on and counted not only the days, but at times, the hours and minutes.

Aug 30, 2015 10:10 AM
Rainmaker
1,562,386
Carla Muss-Jacobs, RETIRED
RETIRED / State License is Inactive - Portland, OR

YES!  It wasn't that the person was horrible.  They were a "know-it-all" and quite grading.  If I suggested that they follow me to the next property, and they do, he would say something like "You know I have a GPS too, and you went the long way."

GEEZ . . . then USE it and meet me there!  And it went on and on with similar berates.  He challenge everything I said, bit of advice I gave . . . he and his father!  It was like the tag team of one-upmanship!  ANNOYING!   I couldn't want to finalize the transaction and be done with them!

Aug 30, 2015 09:28 AM
Rainmaker
665,892
Christine O'Shea
Christine E O'Shea Broker - Naples, FL

I always seem to get them.  I am a very patient person...people are just crazy!

Aug 30, 2015 02:51 AM
Rainmaker
5,112,471
Nina Hollander, Broker
Coldwell Banker Realty - Charlotte, NC
Your Greater Charlotte Realtor

If I had a client like this, I wiped them totally from my mind. But I've had cross-deals with a few agents I couldn't wait to "lose."

Aug 30, 2015 02:31 AM
Rainmaker
442,456
Shirley Coomer
Keller Williams Realty Sonoran Living - Phoenix, AZ
Realtor, Keller Williams Realty, Phoenix Az

I am fortunate not to have had an awful client.  Sometimes they are frustrated with their situation but I haven't been on the receiving end of their frustration.  Now I have had cross deals with a couple of agents that were a piece of work.  One was  the listing agent on a short sale and thank goodness she had hired a negotiator to work the short sale or we never would have closed.  Some people need to hide their phone  if they are drinking late at night!

Aug 30, 2015 12:38 AM
Rainmaker
555,444
Edward Gilmartin
CRE - Boston, MA

It's best to not take it personal and just be professional and complete transaction.

Aug 30, 2015 12:28 AM
Rainmaker
634,532
Kathleen Luiten
Resort and Second-Home Specialist - Princeville, HI
Kauai Luxury Ocean Home Sales

Yes, years ago.

Aug 29, 2015 07:22 AM
Rainmaker
846,475
Marco Giancola
Beachfront Realty - Miami Beach, FL
Realtor (305)608-1922, Miami Beach Florida

Yes I sure have!

Aug 29, 2015 07:08 AM