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Mona Gersky, GRI,IMSD-Taking the mystery out of real estate. (MoonDancer Realty, Dillsboro,NC)

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Rainmaker
5,583,328
Barbara Todaro
RE/MAX Executive Realty - Happily Retired - Franklin, MA
Previously Affiliated with The Todaro Team

if they approach the first appointment in that fashion, they can go haunt another house.... I'd be done with them....if they were a no show for a good reason, they have a phone and could have called and/or should call in the future...

Aug 28, 2015 11:13 PM
Ambassador
6,425,924
Bob Crane
Woodland Management Service / Woodland Real Estate, KW Diversified - Stevens Point, WI
Forestland Experts! 715-204-9671

I always call, but they generally do not answer and seldom call back.

Aug 29, 2015 12:37 AM
Rainmaker
443,220
Cindy Davis
SD Home Source Realty - San Diego, CA

I'm with Barbara Todaro on this one. Everyone has phones now...if the 'late' party does not call - I leave it alone. There's no excuse for not calling. I leave it alone and move on.

Aug 29, 2015 12:09 AM
Rainmaker
1,728,867
Sandy Padula & Norm Padula, JD, GRI
HomeSmart Realty West & Florida Realty Investments - , CA
Presence, Persistence & Perseverance

Just move on; he is a loser.

Aug 29, 2015 01:58 AM
Rainmaker
1,664,936
John McCormack, CRS
Albuquerque Homes Realty - Albuquerque, NM
Honesty, Integrity, Results, Experienced. HIRE Me!

If it has impacted the seller and seller makes me aware of it I call the no show Realtor.

Aug 28, 2015 11:48 PM
Rainmaker
1,390,113
Wayne Zuhl
Remax First Realty II - Cranford, NJ
The Last Name You'll Ever Need in Real Estate

We always call. If they want another appointment, we call in advance to make sure they're on their way. No one has time to waste.

Aug 28, 2015 11:57 PM
Rainmaker
316,098
Robert Smith
Preview Properties, PC - http://www.RealEstateMich.com - Brighton, MI
SRES, Search for Homes Brighton-Howell-SE Michigan

What Barbara Todaro said.

Sometimes people are running late. They usually call.  Unless it were a true emergency they should be able to call or text.

Aug 28, 2015 11:47 PM
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2,190,182
Carol Williams
Although I'm retired, I love sharing my knowledge and learning from other real estate industry professionals. - Wenatchee, WA
Retired Agent / Broker / Prop. Mgr, Wenatchee, WA

I would call them and ask if everything is ok.  If they had a good reason, a second chance would be in order.   If they act nonchalant about the no-show, I'd write them off and move on.

Aug 28, 2015 11:40 PM
Rainmaker
637,484
Hella M. Rothwell, Broker/Realtor®
Carmel by the Sea, CA
Rothwell Realty Inc. CA#01968433 Carmel-by-the-Sea

I've found it's good practice to put it in a reminder call at least the day before, if not the day of the showing.  Just like your doctor and dentist does. That also makes sure I have a good phone number for them. Try to always have a cell number. If they haven't shown up within 10 minutes of the appointed time, I call to make sure they "haven't gotten lost". If they changed their minds, it better be a good reason because they won't get a second chance with me. It's not only rude, but they have put a lot of people out in getting their home(s) ready for the showing.

Aug 29, 2015 09:56 AM
Rainmaker
212,755
Stefan Winter
Real Estate in IL & NV | Owner of Real Estate Web Tech | Daily Vlogger - Las Vegas, NV
Owner - Winter Group & Real Estate Web Tech

If they do not let me know or even call, they may need to find another agent unless something really big emergency happened. Once they do it twice I am done.

Aug 29, 2015 02:37 AM
Rainmaker
443,056
Shirley Coomer
Keller Williams Realty Sonoran Living - Phoenix, AZ
Realtor, Keller Williams Realty, Phoenix Az

I would call and make sure all was okay.  I generally confirm my appointments the day before so this usually doesn't happen.  If there is a good reason then fine but thoughtlessness or general disregard for my time (and the sellers' if it is a buyer appointment) is unacceptable.

Aug 29, 2015 02:21 AM
Rainer
61,641
Renee Paray
Coldwell Banker Realty - Blue Bell, PA
REALTOR

I arrive to my appointments 15 minutes early (which I feel is being on time). I give the client 10 minutes past the appointment to arrive. If they do not, they receive a phone call. At 15 minutes late they receive another phone call and text message. 

Aug 29, 2015 02:11 AM
Ambassador
1,458,319
Susan Emo
Sotheby's International Realty Canada - Brokerage - Kingston, ON
Kingston and the 1000 Islands Area

I track them down to make sure they're not lying in a ditch somewhere with  head caved or  littering a hospital with blood and old underwear!

Then, I fire him!

Aug 29, 2015 02:03 AM
Rainmaker
4,584,596
Michael Jacobs
Pasadena, CA
Pasadena And Southern California 818.516.4393

Mona - it depends.   Depends on what else I have going on(or not).  Depends on the person(someone new or someone where there has been an ongoing relationship).   

Aug 29, 2015 12:30 AM
Rainmaker
2,817,727
Debbie Gartner
The Flooring Girl - White Plains, NY
The Flooring Girl & Blog Stylist -Dynamo Marketers

We confirm our appts the day before, so that has drastically reduced no shows.  Nonetheless, some happen.  I just had 1 this week.  I call when I'm there and then a 2nd time.  If they call back right away and have good excuse/extenuating circumstance (and there have been a few), I'm willing to reschedule.  If not, we are done w/ them and purge from our database.

Aug 29, 2015 12:25 AM
Rainmaker
1,466,257
Michael Setunsky
Woodbridge, VA
Your Commercial Real Estate Link to Northern VA

Mona Gersky I have a 15-minute rule. If they are 15 minutes late, I will call and try to reach them. If they have a good excuse, I will wait. However, if there is no answer, I am gone. If I am 15 minutes early, I consider myself late.

Aug 29, 2015 12:20 AM
Rainmaker
784,786
The Woodland Team of Texas
The Woodland Companies - Austin, TX
Land Specialists

Generally a NO Show will never answer the phone.

Dec 11, 2018 06:22 PM
Rainer
4,223
Gena Forehand
RE/MAX Lubbock - Lubbock, TX

I let them know my time is as valuable as theirs.Please be respectful enough to notify me if something changes.I do try and contact them right before showing to confirm.That has seemed to help!

Sep 03, 2015 05:09 AM
Rainmaker
474,482
Katina Hargrove 352-551-0308
Stake Your Land Realty, Inc. - Eustis, FL
Broker/Owner, SFR®, e-PRO®, GRI, AHWD, REALTOR®

Good morning Mona,

I always contact the agent four or five hours before to confirm the showings.

Sep 01, 2015 12:20 AM
Rainer
45,957
Andy Madrid
Hawaii Coast Realty, LLC - Kailua-Kona, HI
Expertise, Professionalism, and Service

I would call them.  I always confirm the appointment on the day if it was made in advance.  If the house is vacant and they dont show up,  I call to check in to see if they actually went (if the lockbox didn't send me a notification) or if they need to reschedule.  Sometimes when I buyer gets to a property they may change their mind for any number of reasons - neighborhood, curb appeal, a neighbor's barking dog - so I want to know

Aug 31, 2015 02:53 AM
Rainmaker
1,209,215
Amanda Christiansen
Christiansen Group Realty (260)704-0843 - Fort Wayne, IN
Christiansen Group Realty

Early in our careers we experienced no-shows here and there, but only because we didn't used to pre-qualify our buyers.  Now we make sure that 100% of our buyers are pre-approved and we talk with the lender directly, or have proof of funds for cash buyers.  No exceptions.  

Aug 30, 2015 03:19 AM
Rainmaker
115,482
Jeanne Feenick
NextHome Premier - Basking Ridge, NJ
The Agent you choose REALLY does make a difference

All we have to make our living is our time and skills - abuse of either, and a no show is downright abuse - is noted.  On to more serious and considerate buyers/sellers....

Aug 29, 2015 10:18 PM
Rainer
3,549
Brandon Nunes
Coldwell Banker - Temecula, CA
Real Estate Consultant specializing in people :-)

I'll contact them to ensure they were ok and nothing happen to them or their family. If all is well, then they get sinking feeling they blew off a nice guy. 

Aug 29, 2015 11:35 AM
Rainmaker
5,879,816
Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Probably 10 minutes after the specified time to meet I would call and see if I had made a mistake in the time or location.  If I never hear back, let it go, never contact.

Aug 29, 2015 10:09 AM
Rainer
231,224
Mike Rock
Complete Design - Granite Bay, CA
Granite Bay Luxury New Construction...For Less

no show & no call = NO MORE  i have a looong memory , and a blacklist

Aug 29, 2015 10:05 AM
Rainer
273,787
Richard Robibero, e-Pro, ABR, SRS
Panorama R.E. Limited - Toronto, ON
Selling Your Home as if it were My Own!

When people book for a day or two in advance I let them know that I will be contacting them 30 minutes before the appointment for confirmation. I've had two no shows this month (which is two too many) and this is my new policy.

Aug 29, 2015 08:47 AM
Rainmaker
634,532
Kathleen Luiten
Resort and Second-Home Specialist - Princeville, HI
Kauai Luxury Ocean Home Sales

If it an agent I call and hold them accountable for inconveniencing me and my client.

Aug 29, 2015 07:30 AM
Ambassador
3,168,274
Tammy Lankford,
Lane Realty Eatonton, GA Lake Sinclair, Milledgeville, 706-485-9668 - Eatonton, GA
Broker GA Lake Sinclair/Eatonton/Milledgeville

I generally make a couple of phone calls.  I want to make sure they were not in an accident or something.  

Aug 29, 2015 06:31 AM
Rainmaker
2,785,606
Richie Alan Naggar
people first...then business Ran Right Realty - Riverside, CA
agent & author

They have to know. Not like a parent telling a child but more like a I took your word to meet and something went wrong because I was there approach

Aug 29, 2015 04:47 AM
Rainmaker
4,800,132
Gabe Sanders
Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales - Stuart, FL
Stuart Florida Real Estate

I will call them once if they are a new contact and see if they have a good excuse. For more established contacts I may call several times.  Though, in both cases, I will express my unhappiness at being stood up.

Aug 29, 2015 04:27 AM