I treat every new applicant as a potential employer and our meeting as a job interview. As with any employment opportunity, references are important. If I've done a good job for you, please put it in writing. I'd love to add your comments to the portfolio below:
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Jerry,
Thanks for everything. I really think that you are great at what you do. You have been prompt, sincere, and quite professional. I really appreciate your expertise and guidance through this process. You have given me a new understanding of the concept of "simple." Once again, thanks.
James Sledge
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Here you go. I can't say enough about the "quality" service you provided. As I told you before, our home purchase was a nightmare. When we started the refinance process I didn't know what to expect. You made it very painless. (the way it should be) Thank you for everything.
September 29, 2005
To Whom It May Concern:
My husband and I began working with Gerry Stephens about four weeks ago to refinance our existing mortgage. From the beginning, he has been nothing but kind, courteous, and professional. He kept in close contact with us through the entire process and explained everything as it was happening. Any time I had a question he always returned my call or email in a timely manner.
I value "good" customer service in an organization and Gerry definitely provided my husband and I with "excellent" customer service. I know he always had our best interest in mind through the entire transaction.
Wells Fargo is lucky to have an employee so dedicated to providing quality customer service.
Kenneth and Christina Hinkle
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Hi, Gerry. The move is over and we are now enjoying our new house. Thanks so much for all your help. When we got to closing there were no surprises because you had explained everything so well to use. One other thing, could you tell me how much the house appraised for?
Thanks again, Emily
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