User40177_3_t Joe Adams
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RING RINGGGGGG  there goes that dang phone again, oh hi Trunda Rogers ,  you need a Good Faith for your client?  No problem, have it to you in 30 minutes.  Sure no trouble, as I take down the credit scores and all the information on the home.  Not a problem at all. 

Now I know that a lot of my fellow mortgage professionals, won't even take this call , nor will they even bother with out actually interviewing the client.  But I will.  Why?  How about good old customer service?   As long as the Realtor and the client both under stand and I add this to the cover letter when I send it over to the Realtor ..... 

 

This GFE is provided for informational purposes only and is structured base on information provide to me by Mr/Mrs Realtor.  This is for information only.  Until your income and credit scores are verified, your rate and/or loan program is subject to change.  Credit Scores do vary and your finally rate will be determine by your actually credit score when verified by the lender and other program guidelines.

  

Bottom line is that the Realtor is looking for service.  I will provide it and we will have a nice working relationship because the Realtor will understand and so will their clients.  Sorry, but I don't agree with some that say "well it cost more to process or underwrite an FHA loan with a 580 credit score than it does a conventional loan with a 680.  No it doesn't.  And just because borrower xyz has had 3 jobs in the last 2 years where borrower ABC only had 1 doesn't increase the cost of my processors time.  We still have to make the phone calls 3 instead of 1 and copy the W2's and get the paystubs.

 

Be honest, the only real difference is cause by the credit score being 40 points off.  You as a Realtor and I as a mortgage professional should know if we are heading down the FHA path or conventional or maybe even USDA.  If we are on the same page, then I can give you something upfront before I meet with your client.......  After all I bet you are using this as a way to "qualify" them and show them what the cost may look like and how much money they may need to bring to the table.

 

After all an informed buyer is a happy buyer and that makes for a happy Realtor

 
Post is included in group: Best Business Practices
Post is included in group: Realtors®
Post is included in group: Realtors Needing the services of the Lending Powers
Post is included in group: Responsible Mortgage Lenders

5 Comments on Providing a Good Faith to a Realtor...... just good Customer Service

That's what I'm talking about! Nothing like customer service.  Thanks for being what I feel the industry needs; A Respectable working relationship for our mutual client.

09/16/2008 06:04 PM by Trunda Rogers, Richardson Realtor (Summit Realty & Mortgage)


Joe, You get it and I am sure that you have a ton of referral business because of your quality service. Great job.

09/16/2008 07:37 PM by Steve Hall ABR, QSC (RE/MAX Ranch & Beach)


Hi Joe,

I am a Contract Processor in WA State.  I couldn't agree with you more.  It would save alot of time and frustration up front if every one new what they could expect.  It does show great customer service.

I am sure you have great success!  Good luck!

 

09/16/2008 11:39 PM by Michelle Moberg (Moberg Processing)


Why wouldn't they have the potential borrower speak directly with you? Wouldn't that truly be the best thing for your mutual client?

 

09/19/2008 11:05 AM by Wayne Frazier (Capital Mortgage)


Wayne it is funny, but some Realtors like to keep as much control as possible.  The thing is to build trust with the Realtor

09/19/2008 11:11 AM by Joe Adams (Major Mortgage USA/Branch Manager)


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Loan Officer: Joe  Adams (Major Mortgage USA/Branch Manager)
Joe Adams
Montrose, CO
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Major Mortgage USA/Branch Manager

Office Phone: (970) 252-1700
Cell Phone: (970) 209-9802
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