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Hey, Hey AR!  Hope all is well with you!

It's been raining all day here in Chicago.  The remnants of Hurricane Gustav, we've been told.

Man, have you ever heard this in today's market, "Why should I hire an expensive Realtor.  I'm really low on cash.  Can't I find everything I need on the Internet?"

I would assume that most would agree that we Real Estate Practitioners perform an invaluable service for our clients especially in this tough real estate market, 2008.  Coaching.  Negotiating. Clearing Contract Contingencies.  And on . . . and on!

Indeed, although most home buyers and sellers begin the buying or selling process via the Internet, most feel that retaining a Real Estate Professional is key for achieving a successfully-close transaction.

According to a July, 2008 Study of Home Buyers and Sellers by J.D. Power and Associates, 68%of home buyers used online websites to help them find their new home.  Evaluations were based on survey responses from over 3,200 home buyers or sellers who bought or sold between April, 2007 and July of this year.

For sellers, 61% used Internet resources to help them market their property.  But when it came down to selecting the right home from among many, or getting down to the business of listing their home, most ended up choosing a Realtor.

"Although the Internet provides home buyers and sellers with the ability to perform some essential tasks-such as listing a home for sale or researching a neighborhood in which to purchase a home-it still does not replace the importance of a good real estate agent," said Jim Howland of J.D. Power and Associates, an international marketing information services firm involved with market research and customer satisfaction studies.

"Particularly in an uncertain real estate market, professional advice from agents can be especially valuable to buyers and sellers. The knowledge and expertise provided by experienced agents is an important benefit of using a full-service real estate company,"  continued Howland.

This was the first time J.D. Power conducted a survey ascertaining the importance of Realtors participation in the buy or sell transaction.  For home buyers, 65% ranked their agent most critical in their choice of a Buyer's Agent, followed by their office (21%), and their overall menu of services - 13%.

For sellers, once again, the agent selected was most critical to a satisfactory experience, according to 43% of survey respondents.  Marketing was not far behind, identified as critical by 38% of those who responded, followed by the selected office (12%), and, finally, the services menu, 7%.

For home buyers, Keller Williams Realty, the affiliated company for Dean's Team Chicago, got the highest overall score of the major companies.  In the Chicago area, Keller Williams has 17 Offices (or "Market Centers," as the company refers to them), and nearly 1,800 agents.  On a 1,000 point scale, KW scored 831 total points, and received highest ratings in all three categories of concern - the agent, the office, and available services.

Among home sellers, Prudential ranks the highest, with 793 out of 1,000 possible points, based on their marketing program and office amenities.  Coldwell Banker and ReMax follow close behind.

The J.D. Power Study also revealed - 

  • 46% of those responding found their real estate agent through a personal referral from framily or friends.  28% used the Internet to select their agent, 23% used the agent they used previously, and 11% selected their agent from a printed real estate book or the Yellow Pages Directory.
  • On average, home buyers were shown approximately 13 homes before making a purchase.  
  • According to surveyed home sellers, each home was shown an average of 11 times during the listing period.  Public Open Houses, their effectiveness being questioned by many in Real Estate. were held an average of five times before the home sold.
  • The average market time for a home for sale approached six months - a little less for the best-known franchise companies.

This is all assuring news for those of us that help clients with their real estate needs.  We are valuable, and critical for a satisfactory transaction.

See our post today via BlogChicagoHomes.com for more information.  The post links to the J.D. Power Survey, and also Amy Le's post from Wednesday Morning on her "Opening Doors" blog.

DEAN & DEAN'S TEAM CHICAGO

 
This post has been included in Illinois Information Cook County, IL Information Chicago, IL Information
Post is included in group: Keller Williams 'Rainers
Post is included in group: Diary of a Realtor
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Post is included in group: Realtors®
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36 Comments on THERE ARE TONS OF RESOURCES ON THE WEB! Do I Really Need a Realtor?

Dean,

Unrepresented buyers or sellers are similar going to court without an attorney.  You could, but why take the risk of not knowing what or how to present your case?

Ann

09/04/2008 10:11 PM by Ann Hayden~Real Estate Agent Wildwood e-PRO (Prudential Select Properties)


I like to hear from friends/prospects that find termites and other problems in their homes after they purchased FSBO for a good price. Yes, we are not ever needed until they're problems down the road.

www.bobsellssumter.com

09/04/2008 10:17 PM by Bob Cosby (Associates Realty, Inc.)


Realtors know their community on a very personal level and can offer expertise beyond what you can find on the web. The kind of stuff that you want to know when deciding on where to live that is important to you, whatever that may be.

09/04/2008 10:17 PM by Julie Hite (The Mortgage Loan Company, Inc.)


Realtors also know how to handle all of the unexpected glitches between the signing of a contract and closing.

09/04/2008 10:23 PM by Sharon Parisi, MLA, ABR, GRI, SRES, HHS (Keller Williams Realty)


The web is a great source of real estate info and can really help a buyer or seller get educated, but when it comes down to actually executing it's best to work with someone who does this day in and day out. Each property and each sale are unique. A well-trained, experienced agent can help clients meet their needs while avoiding potential pitfalls.

09/04/2008 10:23 PM by John Novak - Las Vegas and Henderson NV Real Estate (Keller Williams Realty The Marketplace)


I like the comments...I wanted to add jokingly they need me because I have a supra lock key opener and they dont

09/04/2008 10:26 PM by Chuck Carstensen (Re/max Associates Plus/The Discovery Coach)


The web is great for info but by the time a "current report" comes out about local real estate issues its out of date. General rules apply but if you want to know whats going on you need to talk to the people generating the news and living the news... your local real estate agents.

09/04/2008 11:04 PM by Eau Claire Wisconsin Real Estate Agent & e-PRO® Realtor® Shane O'Gorman (Eau Claire Realty, Inc.)


Interesting post with some excellent food for thought.....I'm still finding that most everyone I work with knows they need a Realtor, especially in today's market.

09/05/2008 07:03 AM by Diane Bell, Hilton Head Real Estate, Bluffton (Charter 1 Real Estate, Hilton Head, Bluffton, SC)


A real estate transaction is a very complicated process with many caveats. The web has come of age with a wealth of information, but is no substitute for working with a real estate professional.

Case in point is me cutting my hair between hair appointments to save, what I don't know? Have you seen my picture???

09/05/2008 07:45 AM by John Badalamenti, Associate Broker (Weichert, Realtors®)


The importance or a realtor always seems to be found out through any transaction. 

09/05/2008 07:50 AM by Weichert Realtors Dunhill Group


Sure they can get information about real estate on the Interent,

Who do they think put most of that info up there??  REAL ESTATE AGENTS AND BROKERS.  The very folks that they sometimes believe that they don't need.

 

09/05/2008 10:00 AM by Lenn Harley Homefinders.com MD & VA Real Estate


Always good to have these kind of statistics when speaking with potential clients.  I am always amazed to FSBO - I almost need a realtor to help me be a realtor with all the media and things to keep up on and be competitive marketing a property.

09/05/2008 10:34 AM by Cathy Tishhouse Royal Oak Real Estate (RE/MAX Showcase Homes)


HI DEAN!

YES, we are!  We can't rely on surveys & the media to get that across to the consumer.  We've got to get out there and show & prove...!

Thanks for sharing the survey!

09/05/2008 10:35 AM by YVETTE SMITH REALTOR IN WILLIAMSBURG VA WILLIAMSBURG VIRGINIA HOMES FOR SALE (LIZ MOORE & ASSOCIATES)


46% found their agents through friends, interesting fact. I'm gonna go look at the report in detail later.

09/05/2008 01:01 PM by Missy Caulk-Ann Arbor- Realtor(R)- Ann Arbor Real Estate (Keller Williams-Ann Arbor)


Bob Cosby - I would like to know where you can get a loan without a termite inspection or for that matter a whole house inspection including, radon testing?  Here in the midwest our banks are wanting every inspection they can get before they will issue a loan.  Even FSBO are required to have these inspections, what makes you think that they don't?

09/05/2008 01:34 PM by


There is all sorts of information on the internet about any number of things.. however, I would not think that would make me an expert.  I think people just are not aware of all that goes on in a typical real estate transaction. 

09/05/2008 02:04 PM by Joan Whitebook, ABR,e-Pro,CEBA Southern New Hampshire (Buyer's Option Realty Services)


Good entry.  For the most part here, sellers are trying FSBO & then after a few months reverting to FSBO or cheap MLS listing companies.  Realtors seem to be the last choice unfortunately.

09/05/2008 02:17 PM by Matthew Heitmann (AcQuity Investments)


Dean,

Thanks for the useful info!  I particularly found the JD Power statistics interesting.

09/05/2008 03:21 PM by Hawaii homes (Savvy Realty & Loans)


My favorites are the ones that make repeated calls for information and 'how to' answers but don't need a realtor because they can't afford the fees. They usually end up listing and I usually end up selling but it takes me longer - because by now the property is  stale on the market - and they get less for it - same reason. Then, at  the end of the day they feel self pity because they didn't get the inflated price they first floated.  Somehow, that ends up being my  fault. Let's face it - in this situation, you can't win for losing. But you can earn a commission.

Happy Closings,

Chris:)

09/05/2008 05:34 PM by chris oliver (Century 21, Minchey Properties)


Hi, Dean;

 The fact is a lot like what NAR says it is: a good agent can save you more than their commission with expertise and diligence.

Of course, NAR also says that 92% of Internet buyers find their agent through a search engine; your "40%" finding their agent through referrals applies to the traditional buyers, I believe, who now comprise less than 20% of all buyers.

In Industrial Revolution Scotland, a class of folks arose called Luddites, after their founder, who wanted to smash all the looms,because he forsaw that the new looms would put the weaver out of a job. The weavers prospered with the looms becaue they could make more garments and more fabric. I think real estate professionals are in the same position, today: embrace the Internet and make it your accomplice!  I know you do that, and I hope others will, too.

P.S. Are the Cubbies REALLY still in First place, 5 games up, or is that a vicious rumor?

09/05/2008 06:13 PM by Mike Parker


Dean~Congrats on being featured in today's newsletter! I loved the statistics and would agree...yes, there is a lot of information on the Internet about real estate, but it doesn't mean that Buyers and Sellers don't need Real Estate agents....just like most things (medical, legal, tax, etc), the web is a great source of information, but it doesn't replace the need to see a doctor, an attorney or an accountant if you want experience, training and results. Great post!

09/05/2008 06:52 PM by LaShawn Norden (RE/MAX Central Realty)


Thanks for the blog and for the stats from JD Powers. There is nothing like a human being to do the nitty gritty of knowing a neighborhood and the market, walking from contract to close and all the details in between. Truth is, there is so much information out there that it confuses Buyers and Sellers and they need us to help them navigate the way.

09/05/2008 08:01 PM by Sharon Alters, GRI, Realtor Jacksonville-Orange Park-Fleming Island (Watson Realty )


Great post Dean. It's good to know that most recognize the Internet as a tool and not a replacement for us agents in servicing their needs. 

09/05/2008 08:26 PM by Eugene Jones (Royster Real Estate)


Hey, Mike Parker -

Just to clarify NAR Stats - 91% of buyers begin their home search on the Internet.  It would be overstating that they actually select their agent from the net - although this would be nice.

Still, even in 2008, referrals from an individual's constituency group reigns supreme - and I assume this will continue as long as people have families and friends.

Thanks for the comment, and the insight, however.

Talk with you soon!

DEAN & DEAN'S TEAM CHICAGO

09/05/2008 09:01 PM by Dean Moss - Dean's Team Chicago Real Estate Team (Dean's Team - Keller Williams Lincoln Square Chicago)


Yes, one needs an expert realtor when buying or selling a house. Also one needs a professional House Portrait artist when ordering a commission House Portrait in pen-and-ink or watercolors as a closing gift. Check out www.joeldavidabramson.com for more information

09/05/2008 10:20 PM by joel


Yes...everyone can find a home on the internet...but can they get in it! lol....actually they could find their home, but could they handle all of the problems that come along?  Not many can...and then they will be stuck.

09/06/2008 09:47 AM by Sonja Adams (Samson Realty, LLC)


Dean, I bookmarked this post.  Very important and interesting information.  One of the things that struck me is how important relationships are in the process and this includes the ability to maintain online relationships which demonstrate proven competence and results.  Thank you for a very good article.

09/06/2008 10:23 AM by Lola Audu~Audu Real Estate~Grand Rapids, MI Real Estate


I liked your statistics promoting why use a real estate professional!

09/06/2008 01:37 PM by Scott Hoen, ePro, MBA (eMarketing Services)


Dean, great article - it's positive and offers good statistics.  Realtors are an essential component of real estate transactions, it is up to us as Realtors to be able to explain then ultimately show our customers & clients why we are so essential.

09/06/2008 08:13 PM by Hope Matthies-Rayner,Broker,GRI (CENTURY 21 Heritage Company)


Hi Dean,

Great post ... I love the stats.  I'm going to re-post.

Best regards,

Mike

09/07/2008 06:33 AM by


Great stats! Nice to know these things to keep in the loop.

Thanks for posting!

John Poltrock

www.MyMurphy.com

www.iLovemurphy.com

 

09/07/2008 02:00 PM by John & Jessica Poltrock (RE/MAX Mountain Properties)


Great blog!  Thanks for the helpful stats!

 

Charles Jarvis

09/08/2008 09:15 PM by Charles Jarvis (Keller Williams Realty)


One can research the home buying or selling process online to a great extent, but a good real estate agent is a must to navigate all the nuances associated with a real estate transaction.

09/11/2008 05:05 PM by Steve Graham | Atlanta Ga New Homes | Communities | Neighborhoods (Realty Professionals, Inc)


The bitterness of job not well done far outlast the discount that one thought they would save. 

Every one knows the value of a good realtor the rest find out in court. 

09/15/2008 12:50 PM by David Morton


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