User13210_6_t Elizabeth Weintraub, Sacramento Real Estate Broker
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how lockboxes workThe question lately is not where is the darn lockbox so much as why is there no lockbox on this home? It's stated "vacant / lockbox" in MLS, yet many agents aren't putting lockboxes on their listings. Do they have any idea how bad it looks to buyers who show up at home after home only to discover the agent hasn't put a lockbox on the house?

It's against the Sacramento MLS regulations to put a contractor's box on these types of listings. If an agent uses a contractor's box, the agent must also supply a Supra lockbox. If not, they must change the listing to read there is no lockbox or to call the listing agent for access.

A receptionist in an office (not mine) said the bulk of phone calls she receives are from irate agents asking why there is no lockbox on certain listings, and I can see why. Almost half the homes I tried to show last weekend had no lockbox. Are listing agents hoping to double end these deals? I could understand if the listing was so new that the agent didn't have a chance to get over there yet, but some of these listings have 30+ DOM.

The only response I have is to tell the buyer, "I'm sorry. The listing agent isn't returning my phone calls and there is no lockbox. Let's go buy something else," and that's pathetic. Do you think it's because the listing agents don't know how lockboxes work?

 elizabeth weintraub sacramento real estate agent in land park

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20 Comments on The Number of Missing Sacramento Lockboxes is Rising

That would be frustrating.  I have not had that happen much in my area.

09/03/2008 03:59 PM by Chuck Carstensen (Re/max Associates Plus/The Discovery Coach)


That is frustrating.  I would rather have a contractor box than none at all.  I am surprised your MLS can mandate no contractor boxes.

All the best!

09/03/2008 04:01 PM by Kevin O'Shea, White Plains, NY Real Estate (Homes of Westchester, Inc.)


Hi Chuck: Well, me, either, until last weekend. I kid you not, almost one out of every two homes did not have a lockbox! And they weren't all REOs, either.

Hi Kevin: We can use a contractor's box but we must also use a blue (not a brown) Supra box. Which is sort of a pain when it's my listing and I need to put a contractor's box on the home, because I have to make an extra set of keys. At least if the agent would call with the code to the contractor's box we could get in, but they don't. I should report these agents to the board but I don't have the time.

elizabeth weintraub sacramento real estate agent in land park

09/03/2008 04:10 PM by Elizabeth Weintraub, Sacramento Real Estate Broker (Lyon Real Estate)


Oh my - we have had to purchase over 100 lockboxes this year to keep up with our inventory - we have seen many offices not put lockboxes on because they are out of them.... wonder if that is what is happening with your area

09/03/2008 04:14 PM by Central Oregon Real Estate | Thesa Chambers, Broker (RE/MAX Sunset Realty La Pine)


Hi Thesa: You wouldn't think with inventory dropping that agents would be running out of lockboxes. But they do cost $130 or so a pop, so maybe some agents can't afford very many of them.

elizabeth weintraub sacramento real estate agent in land park

09/03/2008 04:26 PM by Elizabeth Weintraub, Sacramento Real Estate Broker (Lyon Real Estate)


Is the listing agent or the listing agent's assistant so busy that they do not have time to put on the lockbox?  Are all of these homes vacant and that's why the seller does not know that their is no lockbox? I have to ask where are the sellers and why aren't they demanding better service?

09/03/2008 04:50 PM by Jill Wente - Spring TX Real Estate (Prudential Gary Greene)


100 to 1 that the agent can't afford any more lockboxes.  The supras in my area are $90 new from the board office.  That's why agents in my area don't have them, or borrow them, or swipe them only to find out they can't be used without the shackle code.  We've recently had an invasion of Sentrilocks to our area so I may know where I can sell my Supras I bet in the future! 
EBay discount?

09/03/2008 04:51 PM by Lyn Sims - Northwest Suburban Chicago Homes (RE/MAX Suburban)


so what is the reason that they are not putting on lockboxes?

that is crazy

your friend in Charlottesville!

09/03/2008 07:23 PM by Charles McDonald / Your Trusted Broker for Charlottesville Real Estate (RE/MAX Assured Property)


Hi Jill: Yup, the homes are vacant so the sellers don't have a clue.

Hi Lyn: That could be. Lockboxes are expensive, but so what? They're a necessity AND a tax write-off.

Hi Charles: I haven't encountered this before. Every now and then, sure, but not like this!

elizabeth weintraub sacramento real estate agent in land park

09/03/2008 09:14 PM by Elizabeth Weintraub, Sacramento Real Estate Broker (Lyon Real Estate)


I agree that I'd become unglued if I went to show a house and the MLS said there was a box and then there wasn't!  The Board should have some rules and they should be enforced.  Having to pick up keys is too much trouble.  The agent who does this is NOT helping the property owner.

09/03/2008 09:30 PM by Barbara S. Duncan ABR, CRS, GRI, e-PRO Searcy AR (RE/MAX Advantage)


 Elizabeth

I have boxes of those things. Why some one does not put lock boxes on I have no idea.

Sincerely

Tom Braatz

09/03/2008 09:53 PM by Tom Braatz, South Eastern Wisconsin (Tom Braatz)


Elizabeth - I don't know.  That sounds crazy.  Do they want to sell the house, or don't they?  :)

09/04/2008 10:48 AM by Debi Ernst GRI, e-PRO, Broker/Sales Associate (St. Charles County, Missouri - Prudential Alliance Realtors)


Hi Barbara: Imagine if every other home you went to didn't have a lockbox! It makes the listing agents appear so unprofessional.

Hi Tom: I have no idea why they don't do it unless they don't want other agents to show their listings.

Hi Debi: They might want to sell the home themselves, you know. Agents who want to double-end their listings often enter them into MLS as "appointment only, call listing agent." But at least they tell you that upfront, and you aren't digging through the bushes, scouring the fences and wandering the property trying to find a lockbox that isn't there.

elizabeth weintraub sacramento real estate agent in land park

09/04/2008 11:25 AM by Elizabeth Weintraub, Sacramento Real Estate Broker (Lyon Real Estate)


How frustrating for the agent and the prospective buyer.  Do you think that the sellers know that they are potentially losing out on a sale to buyers who cannot get inside?

I wonder if they were permitted to use contractors lockboxes if that would resolve this issue?

09/04/2008 01:11 PM by Steve Shatsky - Dallas Real Estate & Short Sale Specialist (Keller Williams-Dallas City Center)


Metrolist rules state first violation is a 100 dollar fine and the mandatory purchase of a metrolist lockbox.  I was seeing this quite often a few months ago but had had better luck recently.  I would report them, it makes it very frustrating when you are trying to show property and can not get in.

09/04/2008 11:55 PM by Carolyn Gjerde-Tu - Davis Ca Real Estate (Lyon Real Estate)


Wow Elizabeth! You mean the agents are not putting on a lockbox. That sucks! I do. ;-)

Pepper

09/05/2008 12:34 AM by Mesa, Arizona Real Estate *** Teri Ellis, Broker, ABR,CRS,GRI,ePRO,MRE (Homes Arizona Real Estate LLC)


Hi Steve: They can use contractor boxes as long as they use a Supra, too. But they don't put the codes to the contractor boxes in MLS half the time, and if they don't answer their phone to give you the code, what good does it do?

Hi Carolyn: I've heard when you report them, the listing agent denies it and says there is a lockbox but the buyer's agent couldn't find it. The MLS police aren't going to investigate. It's kind of a useless penalty.

Hi Teri: Well, one of the listings that did not have a lockbox went pending this morning. I won't be surprised to see it show up sold with the listing agent in dual capacity.

elizabeth weintraub sacramento real estate agent in land park

09/06/2008 10:46 AM by Elizabeth Weintraub, Sacramento Real Estate Broker (Lyon Real Estate)


Elizabeth, that sucks. It sure isn't fair to the Seller! Or to your buyers. I guess breaking windows isn't an option...

Later in the rain~Deb

09/06/2008 10:56 AM by Deb at Brooks Prime Properties


Elizabeth - You have the fancy lockboxes in your area. We are tech savvy but behind the times when it comes to lockboxes.

09/06/2008 07:24 PM by Tracy Santrock-Cary NC Real Estate Blog (Fonville Morisey)


Hi Deb: We can't break windows, of course, but we can peek inside. :)

Hi Tracy: I think those Supra lockboxes are rather clumsy looking.

elizabeth weintraub sacramento real estate agent in land park

09/07/2008 11:26 AM by Elizabeth Weintraub, Sacramento Real Estate Broker (Lyon Real Estate)


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Real Estate Agent: Elizabeth Weintraub, Sacramento Real Estate Broker (Lyon Real Estate)
Elizabeth Weintraub, Sacramento Real Estate Broker
Sacramento, CA
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Lyon Real Estate

Office Phone: (916) 233-6759
Cell Phone: (916) 233-6759
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Broker-Associate at Lyon Real Estate, midtown Sacramento. Selling since 1974. Home Buying Columnist at About.com.



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