User27880_1_t chris oliver
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I read something earlier that got me thinking about  balancing professional distance and friendship. A blog suggested that it is  wrong to have very many listings because it would take away from the time you could devote to a single client. According to  him, all your time should be spent on this 'friendship' and it's development is the ultimate goal.

Think about it. Sure, some  of our clients are friends. That's why they listed with us or are viewing properties with us in the first place. But do we cultivate true friendships with every client? Spend all our  time on the phone with them? Invite them over for drinks and dinner? I don't think so. It is always better to develop a friendly relationship, true. But true friendship? We owe our clients honesty in the first place. Sometimes, many times, true friends don't hurt our feelings by telling us that our avocado color scheme is dated and the beer bong  collection is in poor taste.

Limiting your listings so you can sing Kumbaya with your few clients is unproductive and worse a disservice to the clients you do have. Activity breeds activity and volume breeds volume. Having multiple listings provides many  opportunities for networking which  will  help all of your clients. It does take organization and dedication to the job. It does take an effort to provide for the clients needs and some are needier than others. It does take professionalism and courtesy. At a certain level, it does take some help/support to make sure all the T's are crossed and I's dotted and nothing falls through the cracks.  

We absolutely have an obligation to our clients to understand their needs, desires, wants & goals and then to help them achieve them. Warm cocoa & Kumbaya ain't gonna get it done. Hard work and professional  effort will.

Happy Closings,

Chris :)

 
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5 Comments on Kumbaya ain't gonna get it done.

Chris,

Education and ethical behavior help to retain clients.

Happy Labor Day,

Ann

09/01/2008 11:29 AM by Ann Hayden~Real Estate Agent Wildwood e-PRO (Prudential Select Properties)


Awesome title and I agree building relationships is key in this business but you can become so focused on socializing that you lose focus on getting it done- excellent post!

09/01/2008 11:38 AM by Darren Stewart (OakStar Bank)


Chris,  But imagine the quality of sevice you would give if everyone of your clients was a true friend?  Plus, your friends are referring their friends who you will more than likely like because your friend likes them.  I know dream world but imagine.

09/01/2008 02:58 PM by Iam Gone (Until Next Time)


Thanks for the input y'all. Despite the subject of my post, I do end up being friends with my clients. Just not to the point of being continually in contact. I love people basically, and when you do love people, you want to help them. I think having a warm friendly relationship with any client is helpful. You can better focus on their wants & needs. I do think it can be overdone though and you have to inject a healty dose of realism in all of your relationship. I also don't think volume hurts anything if you are doing the proper follow-up and a good professional job.

Happy closings,

Chris :)

09/02/2008 08:26 AM by Chris Oliver


Chris:  Those words were probably spoken by an agent wishing to justify their lack of listings.  We all know that listings is the fly paper for buyers...and in most markets across the country right now it's about the buyers.  He has has the most listings will close the most buyers!

09/17/2008 10:27 AM by Chris Ann Cleland, GRI (Long & Foster)


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Real Estate Agent: chris oliver (Century 21, Minchey Properties)
chris oliver
Reynolds Plantation, GA
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Century 21, Minchey Properties

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