User130206_1_t Catherine Eusea-National City Mortgage
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I work with some really great agents and I recently was helping them with some buyers that were here for one week. In this one week the agents stopped everything they were doing, they must have showed them 10-15 homes a day. The buyers were determined about living in a particular neighborhood, part of the neighborhood was a Pulte Home development. Because they only had one week to land a property they wrote several offers and negotiated with several sellers. Again, they were negotiating with Pulte Homes, Pulte Homes would not go as low as the buyers would want so after a while the buyers went back on the hunt. This must have been last Wednesday. Keep in mind that they had a buyers agreement with the buyer that seller would pay the agents commission. So come Friday the buyers would not return the agents call and when they finally made contact they found out that Pulte Homes called the buyer and offered the price they wanted if they would ditch the agents. So they did!

There just isn't something right with that, the lack of ethic with Pulte and the buyer just shocked me. So my question is, do the agents have any recourse...a procurement to do business? What would you do if this was you.

Thanks for your advice and support, you are all awesome!

 
Post is included in group: ETHICS and the REALTOR
Post is included in group: National Women's Council of Realtors - Not Just for Women!
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26 Comments on Wow, this just isn't fair....any recourse?

Hi Catherine,  Sounds like interfereence with a contract for a builder to induce the buyer to dump the agent as a condition of the sale.  Get a very good realestate attorney.

08/25/2008 07:35 PM by Bill Gillhespy Fort Myers Beach Realtor (Century 21 Tripower Realty)


Hi Catherine,

Sorry to say it happens all too often. For me bottom line it depends on their contract. Enforceable or not? Any exclusions? That sort of thing.  Btw, Pulte could care less, they just want to sell homes.

08/25/2008 07:36 PM by Orange Co. Real Estate~Lynda Eisenmann, Broker-Owner, CRS,CRB,GRI,SRES, Brea, CA (Preferred Home Brokers)


Many builders do these things all of the time.  We ALL have stories like this.  It sort of makes me laugh, I bet the Pulte sales person would have something to say if they worked all week and then the builder said, never mind, we don't feel like you deserve to be paid?  I think the broker should go after that BBA for sure.

08/25/2008 07:37 PM by Audrey June-Forshey, GRI, Gaithersburg, MD (RE/MAX Realty Group)


I would get the real estate commission involved and make sure I got my commission paid on the sale from Pulte. I would not put up with this. When other put up with it and move on it hurts all of us. Someone needs to stand up and stop this type of business.

08/25/2008 07:50 PM by Susan Trombley Re/Max Broker Raleigh NC & Surrounding Areas (Re/Max Hometown)


It all depends on how the BRA reads.  An agreement between buyer and broker that states someone else is obligated to pay for anything is not only absurd, but highly unlikely to be enforceable.

What the builder did was wrong.  What the agent did was not protect their commission.  What the broker needs to do is train.

08/25/2008 07:51 PM by Amanda Hall * Texas Real Estate Broker * (Hall Team Homes )


Sorry to hear this..It happens too often...There must be something we can do to get the commission due to us...I say this because this is the second time it happened to me this month!!

                                                                                          Lorrie727

08/25/2008 07:53 PM by Lorrie Williams (Future Home Realty)


I had a builder rep try to do the same thing. Shame on him. The buyers were VERY good friends and told him to stuff it.

08/25/2008 08:05 PM by Ellie McIntire Real Estate in Howard County Maryland (The McIntire Team of Long & Foster)


Hmmm...aren't they offering their homes/listings on the MLS advertising they pay a cooperating agent?

How TACKY and unprofessional of them. So sorry... Legal advice needed.

08/25/2008 08:17 PM by BethAnn Long REALTOR, e-PRO (Tomlinson South Inc.)


Certainly not ethical but depending on the contract probably not illegal.  But like my mom always said..."Just because you CAN, doesn't mean you SHOULD"  This is happening all too often in today's market.  Desperation stinks for everybody and usually ends up biting someone's behind.  Just don't let it be yours!

All the Best!

Kathy Fisher

08/25/2008 08:21 PM by Kathy Fisher Lexington's ePRO Realtor (RE/MAX Unlimited)


All the more reason to have a buyer broker agreement signed before you take any buyer anywhere.

08/25/2008 08:30 PM by Kelly Willey, SRES (Long and Foster in Harford County MD)


Builders must be getting desperate. In our area, our Buyer's Agency states that the BUYER will be responsible for the commission if the seller doesn't pay.

08/25/2008 08:34 PM by Erica Ramus - Realty Executives - 570-622-6006


I would say here in GA the Buyers agreement would rule and the Builder / Builders agent would have to pay the published commission at the least..

If strong arm was required the agent / Broker could contact the buyer and remind them "they / the buyer" is reasonable to pay the agreed commission .. let Mr and Mrs Buyer fight the fight with the builder.

08/25/2008 08:38 PM by Eric Reid Lawrenceville,GA (Renaissance Realty Group)


Definately time to talk to the broker and get him talking to Pulte

08/25/2008 09:28 PM by David Thomas, ABR, ePro, Realtor, Gilbert, AZ (West USA)


It is sad to hear that this is so common, not being an agent myself I didn't realize how often it happened. They have a buyers agreement but it states that the seller will pay the commission. They placed several calls into Pulte prior to the buyers arriving and they have record of that. The funny thing is Pulte made a statement to them that they welcome agents and even the statement that they wouldn't be here if agents didn't bring buyers....so why do this? I can't do anything but I hope posting this someone will think twice before presenting a buyer to a builder...let alone Pulte Homes.

I also believe that agents and lenders have been a little too trusting, too nice...we are scared to protect our time and money. We are afraid that if we ask for something upfront that buyers will go somewhere else. I really think we need to change our standards as a whole. Thanks for your comments! I will send this to them...I have been trying to get them on the site!

08/25/2008 09:34 PM by Catherine Eusea-National City Mortgage (National City Mortgage)


One more question....they are thinking of waiting for the deal to close and go sue either the buyer or seller. Are they smart to wait until after is closes or go for it before it closes?

Thanks again! Catherine

08/25/2008 09:36 PM by Catherine Eusea-National City Mortgage (National City Mortgage)


I wouldn't wait for it to close! Once they have a signed contract between buyer and seller, it's just as good as closed. Legally that is a binding agreement and that agreement just broke the first one between the buyer and the buyer's agent. So, no, you don't have to wait till it closes. I would contact the buyer and remind him/her to what they signed and what that obligates them to. A lot of people are ignorant about the process and don't understand the consecuences. If they know what they're up against, you might be able to work something out without having to go to court.

08/25/2008 10:33 PM by Meli Gerogianis, e-PRO (Keller Williams Realty)


Here, with a signed buyer agency agreement, in the majority of cases, it's the seller who pays commission, UNLESS the buyer ditches the agent. In that case, it is the buyer who must pay.  So, depending on how the buyer agency agreement is worded in your area, if the buyers are responsible for paying, then I would go after them NOW.  Don't wait until closing. 

08/25/2008 10:55 PM by Sylvie Conde - Broker - Toronto Real Estate (Sutton Group-Associates Realty Inc., Brokerage)


Two issues. Normally a buyer agency agreement states the buyer is responsible for the commission and the buyer agent will attempt to have the seller pay the commission. That way if the buyer caves to the unethical offer of a builder they may still have to pay their agent. A year or so in Maryland a law was passed that greatly cut this behavior. Now all builder sales reps have to be licensed agents. This means the builders here now have to obey the same laws we do.

08/26/2008 06:19 PM by Larry Riggs (Re/Max Results)


Catherine:  That is some of the most underhanded crock of s**t I've heard in a while.  You should march down to their office and demand your commission.  Because who from your office is going to show those homes if that is how they treat agents.  UGH!!!

08/26/2008 06:59 PM by Chris Ann Cleland, GRI (Long & Foster)


Wow what a way to have a agent stop showing there property at all. They stink. I would go after them  with everything I had.. Good luck

08/26/2008 08:06 PM by Sharon Harris (AllQuest Real Estate)


That's a rather backhanded approach by the builder.  I imagine if I had that experience I wouldn't show any more of their homes.  If I had brought the buyer to Puhlte I would expect get paid... If I had a "buyer's agreement" I would think I would have recourse to pursue getting my commission on that deal.

08/27/2008 08:08 AM by


The above comment is mine.  For some reason AR keeps loging me off!

08/27/2008 08:11 AM by Jon Wnoroski, Summit County Realtor (Geneva Chervenic Realty, Inc.)


Sharon & Jon, I know what your saying, I told my agents that they should stand out front and picket to any new agents coming in that they don't pay. Heck I would send a flyer to every agent in the area that they forced them out. If anything it will make it hard for them to get buyers in there. That is the man reason why I posted this, I want it to be known and think twice before showing a Pulte home.

08/27/2008 08:14 AM by Catherine Eusea-National City Mortgage (National City Mortgage)


Catherine,

You might suggest to your Realtor-friend to give Oliver Frascona a call.  If he agrees that she has a case, I suspect that a simple letter from him to Pulte Homes would probably resolve the issue. 

08/27/2008 01:28 PM by Bill Schwent - Santa Fe broker (Casa Tierra Realty)


In South Carolina, Builders are under the same licensing commission as real estate agents, and had this happened to me, I'd try to file a complaint!

08/27/2008 07:03 PM by Jane Page Thompson (The Carolina Real Estate Company)


Catherine

First question would be did the real estate professional register the customer with the builder when they showed the home? Was it in writing? If the customer was registered the builder should paid the professional fee.

Lou Ludwig

Good luck and success

For additional information go to www.LouLudwig.Com

08/28/2008 08:56 PM by Lou Ludwig CRB, CRS, CIPS, GRI, SRES, TRC, e-PRO, (Ludwig & Associates)


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Loan Officer: Catherine  Eusea-National City Mortgage (National City Mortgage)
Catherine Eusea-National City Mortgage
Fort Collins, CO
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