I have posted on Ageism before, mostly on how it relates to real estate.  I have written how it is easy for clients to trust an older, though less experienced agent vs myself based on the appearance of longevity.  The topic intrigues me and I found my brain wrapping around it in a different way today.  Apparently we real estate agents aren't the only ones that have this issue in our midst.

open mouthI found myself in dire need of a dentist.  My last dentist mismanaged my billing to a point that I had to leave, though I hated to give up the spa-like atmosphere of the office.  They even cleaned my jewelry while they cleaned my teeth!  I'm telling you, it was posh.

But over Christmas I started experiencing some intense pain and prior knowledge has taught me to handle it asap. 

Even though I am five months pregnant.  Yes, I know.  The thought of a huge needle going into my gums while my baby does gymnastics 18" below is not pleasant. However, if an infection reaches my gums, it could easily induce preterm labor.  Crazy I know.  So the need to deal with this was imperative.  And here I am, without a clue who to call.  I mean, who actually likes their dentist?pregnant belly

My husband asks around and it turns out a buddy of his from high school is now a full-fledged dentist.  Um okay.  He's on the plan, he's nearby.  Give it a shot.

When he walks in, my jaw hits the floor.  If he graduated with my husband, he's right around 30.  But I still hadn't planned on this....this....well, let's just say baby-faced and clean-cut doesn't begin to describe it.  Seriously, does he even shave?!

I swallow my shock and figure, hey people trust me with the largest purchase of their lives, why can't I trust this guy with my teeth?

The exam goes fine, yes there's a cavity.  Yes it can be fixed easily.  I voice my concern that the novacaine makes my heart race and I'm worried about the baby.  A concern I have voiced with my 2 other pregnancies and the corresponding dentists.  The other guys have responded with, "I promise, it won't hurt the baby" (a little heart beat linecondescendingly) and proceeded to shoot me up.

This baby doc responds with, "Well that's because of the epinephrine.  If you want to wait a day, I can order anesthetic without it.".  Holy Hell!  A doctor who actually listens and then presents an acceptable option?! 

Today, the cavity was fixed.  I was in and out in less than an hour, even though I was 10 minutes late.  His office has been terribly accommodating.  And he pretty much has my complete trust now.  Regardless of the fact that I don't even want to know how long he's been practicing. 

Although I have to interject, the funniest moment came when he started humming off-key to the Aerosmith song playing in the background.  This is my kinda' guy!

By the way, his name is Dr. Kris Heap, with Lakeside Smiles at 480-892-1711.  Just in case  you're looking for a good dentist in the Gilbert or Mesa area. 

The experience has reaffirmed my belief that I may be young, I may look like a child compared to some, but I have the track record to prove my success.  And the clients who will back me up.  Dr. Heap canchild boss add one more to his list as well. 

 

28 Comments on I May Be a Baby but So Are You!

Elena What a wonderful experience for you.  I'm so glad to hear it.  Best of luck to you and your family in this new year.

01/09/2008 04:13 PM by Linda Sanderson (Coldwell Banker Solano Pacific)


Elena, I loved your story!! I have never understood the "agism" stuff!! I have always looked young and so when I was young it was hard to be taken seriously. I am a firm believer that age is just a number - that is it. Great Feature!

01/09/2008 04:26 PM by Jo Soss | Bremerton WA Real Estate (Skyline Properties, Inc.)


Elena - I understand your concerns. I just have to tell ya that I expect after living this long, I should get a break every now and then. When I was young (and people have told me that I must have been young at one time) I suffered the same problems. It is amazing, the young face disappeared overnight, the ability to look down and see my toes must have vanished in the same twinkling.

I can promise you that there will always be people that are more comfortable with one age group or another. I have never let it dissuade me from moving on. I do much better when the people I represent are comfortable with me and my energy has always been better spent finding clients that accepted me for who I am than time possibly spent on the apparent unfairness of life.

Glad you found a good dentist....don't forget....he found a Realtor.

01/09/2008 04:56 PM by John MacArthur The MacArthur Group (Long and Foster Real Estate, Inc.)


Elena,

Great Story!  I can relate as I started in this business when I was 24 (28 now).  I discussed the ageism issue with my broker and he gave me some really good advice.  He first asked me how many transactions I had worked on (probably only 5 at the time), and he said how many transactions do you think the average person has done in their entire life (1,2, maybe 3).  So then who has more experience, you or them?  I haven't looked back since.

01/09/2008 05:02 PM by $ $ ($)


There is something to be said for the latest in education and those youngsters like you would have that edge just like your dentist.  When I had to get a license in NC and start from scratch I actually didn't mind the 175 hours of classes because I learned so much!

01/09/2008 05:27 PM by Lake Norman Real Estate ~ Diane Aurit (RE/MAX at the Lake)


I've found some very capable young professionals in many fields.  You are not alone!  I started in real estate myself at 24, and age was not an issue for me then any more than it is now, 40 years later.  You control people's response to your age through your appearance, how you handle yourself, and what comes out of your mouth - just as your dentist did.

01/09/2008 05:51 PM by Margaret Woda, Maryland REALTOR (RE/MAX VISION)


I have found that age has little to do with competency just as longevity has little to do with competency. There are plenty of real estate professionals out there just like your new dentist and unfortunately just like your old dentist. Just remember people who have a dentist like your old one tend to tell a lot more people about their experiences than people who have a dentist like your new one.

01/09/2008 06:04 PM by Kathy Clulow ASP® SRES® (RE/MAX Scugog Realty Ltd Brokerage)


Hi Elena - I LOVE this story!!  I can relate perfectly to your age situation.  I came into real estate at the ripe age of 23.  I encountered that age thing on almost every appointment I went on.  But, as Margaret wrote, I began to overcome that with my dress, my professionalism, my enthusiasm, and pretty soon, I could add my experience, my team, my knowledge, etc.  I was still getting carded well into my 30's, so that age thing stuck with me for quite some time.

I like the plug you gave for your dentist, too.  You should find a way to make sure he sees your post - bet he'll really appreciate it!

Ann

01/09/2008 06:30 PM by Portsmouth NH Real Estate ~ Ann Cummings (RE/MAX Coast to Coast - Portsmouth New Hampshire)


Some people will judge you because of their perceptions of your age... it usually has more to do with htere own insecurities.  There is nothing you can do but look at it as motivation to do your best.  It sounds like your dentist knows his stuff!

01/09/2008 06:50 PM by Kevin Hancock - The Hancock Mortgage Team (The Legacy Group; Capital/Mortgage/Escrow)


I'm a young agent myself... 28, I haven't had many experiences where I felt a client didn't trust me because of my age.  I feel the most important thing is to be human and express concern for your clients.  They want to know that you care about them and that you will take the time to listen to their concerns.  I look for the same thing when I choose my doctors and dentists.  If they don't take the time to make me feel more comfortable and listen to my concerns then I'm out of there.

01/09/2008 06:52 PM by Christina Moock (Cutler Real Estate)


Probably the reason tht you are prejudged is because many youngsters with no career jumped on the real estate band wagon when things were hot.  There is  lot of resentment from long term professionals brcaause they muddy the waters.  Those that get to know you will eventually see you as a professional if you just stay consistent.

01/09/2008 06:57 PM by The Best Spot Realty/Norris Lake Real Estate/Ooltewah Real E


I'm glad your dental visit went well. Since I'm at the other end of the spectrum, I can and do stress my experience. However, most people are comfortable with people near their own age. A good presentation can overcome any doubts people have about age.

01/09/2008 07:06 PM by Tigard Oregon Real Estate >> Wayne B. Pruner, GRI (Oregon First)


That's awesome. He sounds like a great dentist. I know I have seen some doctors that look like they just learned to drive. It's amazing how young someone can look!

01/09/2008 08:59 PM by Christy Powers - Pooler, Savannah Real Estate Agent (Keller Williams Coastal Area Partners)


Good point- We cant judge by age- and I do it all the time...  I do find as I get older thought that I cannot tell a persons age...I am horrible at guessing.  My current Doctor is very young and also listens more than any I have had in the past.  I also loved Bryan Maynes comment!  That is great for any new agent!!!

01/09/2008 09:00 PM by Kim Carpenter-Lake Winnipesaukee REALTOR -Lake Winnipesaukee Real Estate, NH (Coldwell Banker)


If you are passionate about your trade, knowledgeable about a strategy for the client after just listen to them outline the mission, the age factor is in your head.  I know doctors with long hair, in jeans that you might think...hey..what's up for a short time..but once they start interacting you realize it is what is inside, their knowlege, manner, smile and sincerity that counts.  And in a smaller town, word gets around who is hustling, doing a better job and moving product with happy customers buzzing about them.

01/09/2008 09:46 PM by Andrew Mooers | Northern Maine Real Estate / Aroostook County Broker (MOOERS REALTY)


Sometimes I have this age factor thing going on in my head too, but then I have to remember that my babies are 26 and 23 and if they are going to make it in this world then older people like me have to give up that age factor problem.  Best wishes on your third time around.

01/09/2008 10:48 PM by Donna Grady (Keller Williams Realty)


This is good. I, too, react to that medication he mentioned. It makes my heart race.

I think the younger generation has lots of talent and energy. My kids are in their late 30's. Love them. Also think that as we age, our wisdom becomes a biggie 'cause we've been there done that.

01/09/2008 11:52 PM by Mesa, Arizona Real Estate *** Teri Ellis, Broker, ABR,CRS,GRI,ePRO,MRE (Homes Arizona Real Estate LLC)


Perhaps we can get him to move to Alaska after my dentist retires!  I did a four part series on him.  A good dentist is priceless!

01/10/2008 01:49 AM by Debbie White (Southeast Alaska Real Estate)


Always like a good dentist story... good is good no matter how young or... old (gulp). We can be helpful at any age.

hope the new year serves you well,

cheers 

01/10/2008 06:39 AM by Gary Bolen (CRS) Lake Tahoe Real Estate Information (Dickson Realty - South Lake Tahoe)


I guess people will always have their specific stush to get past.  Age, race, sex, and that is terribly sad for what they will miss out on.  However, I have found that, just like you did with your dentist, people can grow.  Now, people have to be willing to grow and learn.

I spoke with a suspect last week who informed me that paperwork was out of the question.  She bought a home 15 years ago with out paperwork and she is old school, won't sign a thing.  She is not willing to grow and keep up with the process now.  She will lose out and you and I know why.  There are agents out there who won't insist on signing so much as the Working with Real Estate Agents flap, but she will receive the service of an agent who is also unwilling to grow and keep up with what is current. 

We all know that age means nothing in this business.  It is all about staying educated on current practice, understanding it, and explaining it.  I wonder if your other dentists had any idea that there was an anesthesia that didn't contain epinephrine.

Congratulatiions on a good dentist! I hate the dentist! 

 

01/10/2008 07:26 AM by Virginia Halter Broker, ABR, CRS (RE/MAX Signature Properties)


Great story and it's funny that you were put in the position of wondering if the professional you were hiring was too young to be experienced enough. Thanks for sharing this with us!

01/10/2008 08:48 AM by Kelly Sibilsky ~ Lake Zurich RE/MAX Real Estate Agent (RE/MAX Unlimited Northwest)


Ah, how the tables get turned. 

I am a relative newbie, three years in. My first two years were the worst.  I came from a corporate background with ten years under my belt dealing with high-powered executives, and highly compensated professionals.  I could handle myself professionally is what I'm saying.

I came across two older, well seasoned agents who yelled, yes yelled at me on the phone for two different reasons in two different transactions.  In both cases, I calmly replied to the people that "I am a professional, just like you, and I am not going to be spoken to like that.  Do you want to continue discussing the issue or do you want me to hang up and you can call me back later when you've had a chance to regroup."  One guy hung up on me and the other one apologized and agreed that she was being rude.

If I can handle the CEO of a company, I can handle a realtor!

Two things I learned - I handled myself more professionally than either of those "seasoned" agents and that I would NEVER, EVER be condescending to an agent for any reason.

01/10/2008 09:13 AM by Jessica Beganski, REALTOR {Newington,West Hartford,Glastonbury,CT} (REMAX PRECISION REALTY)


Having started real estate 10 years ago, at the age of 23, I can relate!  Thanks for the post, and best wishes for your, your baby and your family!  

01/10/2008 12:46 PM by Angela Clark Graviss, ABR, GRI Owensboro Kentucky Realtor (Tony Clark Realtors, LLC)


My last dentist was awesome - he was also a baby face and I was reluctant. I soon found out he had been a pharmacist first and put himself through dental school counting pills. He knew his stuff when it came to drugs and pain killers. I use to have a fear of the dentist before I met him - no fear now with the right drugs! - MISS HIM...I moved away, none have compared.

01/10/2008 06:18 PM by


My last dentist was awesome - he was also a baby face and I was reluctant. I soon found out he had been a pharmacist first and put himself through dental school counting pills. He knew his stuff when it came to drugs and pain killers. I use to have a fear of the dentist before I met him - no fear now with the right drugs! - MISS HIM...I moved away, none have compared.

01/10/2008 06:18 PM by


My last dentist was awesome - he was also a baby face and I was reluctant. I soon found out he had been a pharmacist first and put himself through dental school counting pills. He knew his stuff when it came to drugs and pain killers. I use to have a fear of the dentist before I met him - no fear now with the right drugs! - MISS HIM...I moved away, none have compared.

01/10/2008 06:18 PM by


Hi Elena-

First off, congrats on the feature : ) Having received my real estate license right after turning 18...I so understand. It was extremely difficult to get listings, buyers or much of anything back then. Many years later, I do not prejudice against anyone for their age (or anything else for that matter). People earn my business by how they do the job....and I've found some of the most experienced to have been some of the most incompetent as well. My .02 for what it's worth : )

Good post ! !

01/10/2008 08:46 PM by Bend Oregon REALTOR ® Kelli Fronabarger (Bend River Realty Inc.)


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Real Estate Agent: Elena Thurston, Family Real Estate Specialist (Keller Williams Legacy One)
Elena Thurston, Family Real Estate Specialist
Gilbert, AZ
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